ENGAGING WITH LIBRARY USERS UNIVERSITY OF BRUNEI DARUSSALAM

ENGAGING WITH LIBRARY USERS UNIVERSITY OF BRUNEI DARUSSALAM LBRARY EXPERIENCE

UBD LIBRARY MISSION Excellence in library and information services to support the teaching, learning, research and community services activities of the university by: • Providing client-oriented, innovative and competent professional services; • Building strong and relevant resources collections; • Managing an efficient and effective systems; • Implementing and utilizing relevant technologies.

ENGAGEMENT STRATEGIES Access & Utilization Resource Development & Relevancy Communication Assessment

Access and Utilization Library Training – Demo From Vendors

Quizzes Orientation

Resource Development & Relevancy Communicating with Dean of Faculty on resource requirements • Distributing booklets / publisher’s catalogue in print/online on frequent basis. • Meeting up with Faculty Program Leader / Coordinators • Encouraging staff to order via various communication means. • Students are encouraged to make recommendation for books to be purchased. • Faculty Deputy Dean as Member of Library Committee

• Frequency of the Library Committee Meeting to understand needs and decisions making platform for purchase. • Faculty Liasion Librarian attendance in Faculty and Board Meeting. • Continuously develop collection without much restriction. • Communicating effectively with Faculty on new resources acquisition and trial access.

Communication Provide efficient line of communication with the users through various means: • Ask a Librarian • Email • Telephone • Chat Widget • Facebook • Twitter

Assessment Suggestion Box – Are You Being Served User Satisfaction Survey

Challenges • Has not encompassing the whole community. • Creating awareness on resources and facilities. • Role of Liasioin Librarian

Conclusion • More reaching out to be done • Make Library more visible and available anywhere