Engaging Patients and Families in Safety Martha Hayward

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Engaging Patients and Families in Safety Martha Hayward PFE Subject Matter Expert, HRET

Engaging Patients and Families in Safety Martha Hayward PFE Subject Matter Expert, HRET

Vision for PFE Hospitals and other health care providers achieving quality and safety goals

Vision for PFE Hospitals and other health care providers achieving quality and safety goals by fully engaging patients and their families, determining what matters most to them in every situation, and partnering with them to make improvements to all aspects of care. 2

Changing your culture Front Line Staff Leadership Board/C-Suite

Changing your culture Front Line Staff Leadership Board/C-Suite

The Big Takeaway To For WITH

The Big Takeaway To For WITH

Moving from ‘doing for’ to ‘doing with’ 5

Moving from ‘doing for’ to ‘doing with’ 5

Current State Clinician: Holds all knowledge Responsible for all decisions Patient: Passive Unengaged/not participating

Current State Clinician: Holds all knowledge Responsible for all decisions Patient: Passive Unengaged/not participating Requires care

Ideal State Patient driving care through shared decision making Clinician is a trusted navigator

Ideal State Patient driving care through shared decision making Clinician is a trusted navigator

Understanding roles

Understanding roles

What Matters to You? What Matters Most? Enhancing conversations between patients and clinicians from

What Matters to You? What Matters Most? Enhancing conversations between patients and clinicians from -“What’s the matter? ” to also including “What matters to you? ” n engl j med 366; 9 nejm. org march 1, 2012

What might you ask? • What is the best question? • “What more can

What might you ask? • What is the best question? • “What more can I do for you? ” is never the right question. • End of Life – • What will make this a good day for you? • At rounds – • What is your greatest concern right now? • Prior to surgery – • What will success look like to you?

Partnering with Family Members Caregivers are our most underused resource

Partnering with Family Members Caregivers are our most underused resource

The voyage of discovery is not in seeking new landscapes but in having new

The voyage of discovery is not in seeking new landscapes but in having new eyes. Marcel Proust

Shipping and Transportation Helen Hayward 12032021 Helen HaywardShipping and Transportation Helen Hayward 12032021 Helen Hayward
Patients and families Patients in mind Patients inPatients and families Patients in mind Patients in
Engaging families engaging fathers Domestic abuse and safeguardingEngaging families engaging fathers Domestic abuse and safeguarding
Serving as Advocates for Families and Engaging FamiliesServing as Advocates for Families and Engaging Families
Military Families and Mediation Military Families Military familiesMilitary Families and Mediation Military Families Military families
ENGAGING FAMILIES WITH DATA HELPING FAMILIES PARTICIPATE INENGAGING FAMILIES WITH DATA HELPING FAMILIES PARTICIPATE IN
Serving as Advocates for Families Engaging Families inServing as Advocates for Families Engaging Families in
Inquiring Families Want to Know Engaging Families inInquiring Families Want to Know Engaging Families in
Engaging Patients and Families to Improve Care TransitionsEngaging Patients and Families to Improve Care Transitions
CrossSector Families CROSS SECTOR FAMILIES ABOUT FAMILIES AllCrossSector Families CROSS SECTOR FAMILIES ABOUT FAMILIES All
Learning From Patients Engaging Patients in Primary CareLearning From Patients Engaging Patients in Primary Care