Engaging CALD Communities in the NDIS The Context

Engaging CALD Communities in the NDIS

The Context

CALD Workforce & Customers CALD Staffing CALD Customers 350 300 250 200 150 CALD Total Cust. 100 50 0 Autism Accom 1: 1 & Group Customer Engagement Team

NDIS Intends To Improve The Lives Of People With Disability, Their Families And Carers Founded On Disability Rights, Consumer Directed Care And Personcentered Philosophies. Service Providers Are Led By The Consumer In The Framework Designed To Enhance Client Control Over Support Services.

Better Understand CALD Barriers To Accessing Disability And Mental Health Services Identify Potentially Hidden And Hard To Reach CALD Markets Fill Gaps In Service Delivery Approaches And Inform Culturally Appropriate Policy Design Promote Inclusive And Targeted Communication And Engagement Strategies Including Marketing Activities Offer Insight To Anglicaresa On Business Improvement, Development And Advocacy For CALD Clients Research

CALD Context Rates Are Similar To Australian-born People Low Representation Low Rates Being Replicated In NDIS Rollout Service Barriers

CALD Context

CALD Context

CALD Context

Findings Cultural Barriers Systematic Limitations in the Design of NDIS Understanding Disability Person Cantered vs Community Orientation Stigma Lack of Translation Services Cultural Norms and Values Inadequate Communication Following Planning Sessions Limited Capacity to Self-Advocate Awareness of Available Services

Our Response Provide Care And Support Provide a Voice Address The Cultural And Systematic Barriers

Culturally Relevant Service Internal and Staffing Staff engagement and support Development of online/face to face cultural awareness training Strengthening internal leadership

Community Inclusion Customer Journey

CALD Customers Strategies for Engagement: • Keep Listening • CALD specific marketing and community engagement • Using interpreters where appropriate • CALD referral agencies and sharing with broader network.

Practical Actions Strategic Community Development of the Cultural Inclusion Plan Development of Advocacy Positioning Statement Tackle Stigma through “In Our Own Words Video”

Acknowledgement • Prof Ian Goodwin-Smith • Dr Kylie Heneker • Gabriel Zizzo • Mary Awata • CALD families and People with Disability • CALD Community Leaders • Anglicare. SA Disability/Mental Health Staff

In Our Own Words VIDEO LINK https: //www. youtube. com/watch? v=w. Rs 7 NA 4 a Ad. M

Thank you