Engagement options for service providers Tiziana Ferrari Project

Engagement options for service providers Tiziana Ferrari Project coordinator, EGI Foundation eosc-hub. eu @EOSC_eu EOSC-hub receives funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 777536.

Participate in EOSC-hub Users & customers EOSC-hub website Community providers EOSC-hub marketplace Thematic services Integration (optional) EOSC-hub providers Federation Services AAI, Accounting, Monitoring, Operations, Security Added value services Compute, data, software management, curation & preservation Basic infrastructure Compute and storage Open Collaboration Services Application/sof tware repository, Configuration management, Marketplace EOSC-hub common services 2/19/2021 DI 4 R 2018 2

Become a provider https: //www. eosc-hub. eu/join-as-service-provider 2/19/2021 DI 4 R 2018 3

Becoming a provider Current process Validate Initial validation EOSC-hub catalogue entry form Finalize in a phone meeting EOSC-hub service catalogue entry • • • Service description Service Readiness Maturity level SLA Terms of Use Constrains Contact information Order Management Service options Service offer (and Marketplace entry) 2/19/2021 DI 4 R 2018 4

Technology Readiness Level (TRL) TRL - Method of gauging the maturity of technology/service, used by EC TRL Level Description 1 Basic principles observed 2 Technology concept formulated 3 Experimental proof of concept 4 Technology validated in lab 5 Technology validated in relevant environment 6 Technology demonstrated in relevant environment 7 System prototype demonstration in operational environment 8 System complete and qualified 9 Actual system proven in operational environment TRL 8 & 9 – considered Production Level within EOSC-hub: - past development and Po. C/pilot/pre-production stages - evident to users which functionalities are present - users’ reasonable expectation of stability are met 2/19/2021 DI 4 R 2018 5

Levels of Integration EOSC-hub SMS Level of Integration Internal Catalogue Supporting services. Federation Services External Catalogue HIGH Provider responsiblitlies Follow EOSC-hub processes HIGH Services from participating e-Infrastructures MEDIUM Thematic services Other services wishing to participate in EOSC-hub LOW Run own SMS and integrate with EOSC (SPM, SLM, CRM, RDM, SACM, ISRM) Support EOSC-hub processes (SPM, SLM, CRM, RDM, SACM, ISRM) More information about the Service Catalogues: https: //wiki. eosc-hub. eu/display/EOSC-hub+service+catalogue 2/19/2021 DI 4 R 2018 6

Level of integration - LOW • Who is it aimed at? – Any service provider, anywhere! Academic, domain specific, SME, . . . • Benefits? – Exposure to new users – One-stop shop for service discovery, order management and helpdesk – First step for integration with other EOSC-hub services – Exposure to EOSC-hub Operations coordination and IT Security expertise within the project • What’s needed? – Mature service, at least TRL 8 – Description of service – Contact for support and orders – Security contact 2/19/2021 DI 4 R 2018 7

Level of integration - MEDIUM • Who is it aimed at? – Service Providers wanting closer level of integration with EOSC • Benefits? Same as LOW plus: – Assistance with integration of EOSC-hub core services (e. g. AAI, helpdesk) – Membership of Service Management Board (SMB) and providing input in evolving EOSC-hub operations and policies – Integration with EOSC-hub service management processes • What’s needed? Same as LOW plus: – Mature Service Management System, already meeting Fit. SM requirements* – Intention to integrate with EOSC-hub core services (e. g. AAI, helpdesk) * https: //fitsm. itemo. org/ 2/19/2021 DI 4 R 2018 8

Level of integration - HIGH • Who is it aimed at? – Service Providers wanting the closest level of integration with EOSC • Benefits? Same as LOW and MEDIUM plus: – Maximum service management harmonization with EOSC-hub • What’s needed? Same as LOW and MEDIUM plus: – Already integrated with EOSC-hub core services (e. g. AAI, helpdesk) – Willingness to follow EOSC-hub service management processes 2/19/2021 DI 4 R 2018 9

IT Service Management • Why IT service management (ITSM)? – About 80% of all IT service outages originate from "people and process issues" – Duration of outages and degradations significantly dependent on non-technical factors • IT service management – Focuses on the provision of high quality IT services that meet customers' and users’ expectations – Defines, documents and maintains service management processes through assigned roles and responsibilities • EOSC-hub operates a Service Management System based on the Fit. SM standard 2/19/2021 DI 4 R 2018 Reasons for service outages [Gartner] 10

Coordinating service provisioning across EOSC implementation projects 2/19/2021 13

Cross-coordination across EOSC projects Areas: • Service validation and provisioning • User support (online guides and technical helpdesk) • Training for users (service-specific training & DMP) • Outreach and onboarding of users è EOSC-hub: collaboration framework for EOSC projects targeting specific stakeholder groups (national providers/ thematic providers/commercial providers): targeting specific service 2/19/2021 DI 4 R 2018 14