Energy Suppliers Role in Addressing Energy Poverty Fiona

Energy Suppliers’ Role in Addressing Energy Poverty Fiona Hannon Head of Regulation, SSE Ireland

About SSE 2

Energy Poverty Fuel poverty occurs at the nexus of: • Income • Cost of energy • Energy efficiency of home Meeting the Cost of Energy: - Income Supports - Consumer Protection - Pay as You Go Meters - Switching Supplier to Manage Cost 3

Energy Supply 4

Energy Services 5

Partnerships ‘Warming up Watergate’ – 100 unit apartment complex 6

Partnerships ‘Connolly Lodge’ – Buckingham Street Homeless Accommodation Internal dry-lining, LEDs, multi-zone heating controls Solar PV, attic insulation, tripleglazing, draughtproof membrane 7

Innovation – Empowered Energy Citizen Project Partners Eir. Grid – ESB Networks – Intel – University of Oxford Electricity Research Centre – SSE Airtricity 8

Real Value Video https: //vimeo. com/262208718 9

Ireland’s Project Progress and Future Outlook 1 st Half: June ‘ 15 – Dec ‘ 16 2 nd Half: Jan ‘ 17 – June ‘ 18 § Focused on end to end technology solution development § Back-loaded recruitment with over 200 homes installed, predominantly fuel poor households § System integrated with electric storage heating and hot water (pseudo batteries) § Mobile app user interface built § Full integration with customer management systems & billing § Energy load shifting outside normal operating times § Prove and measure power system service capabilities - target up to 5 MW of flexible load. Test speed of response and duration of response. § Integration with domestic batteries and micro generation (solar PV), smart plugs and exploring the possibility of integrating Electric Vehicles § Recruitment of a further 350 properties – mix of domestic and small scale commercial. End to end solution

Connected Home / Energy Customer § SSE remote heating and home control through the mobile app – including heating & smart plugs* § Personalised data on household energy use / management § Extended to smart plugs & other flexible domestic load SSE § Greater insight into customer energy & behaviour* § Energy usage comparison between similar demographics and household types § Remote diagnostics for enhanced customer management § New ancillary products and services: including heating control, energy services etc.

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