End users How do I know I have

End users ? How do I know I have a problem? How do I isolate the problem? How do I diagnose the problem? Web servers Application servers Data servers

IT/Ops App Dev

• Ensure application quality, reliability and performance • Reduce MTTR and ensure customer satisfaction App Owner • Build applications and verify quality • Improve application functionality • Troubleshoot critical issues and resolve Dev/QA • Manage infrastructure and application delivery • Identify deviations from acceptable behavior • Isolate and coordinate problem resolution IT/Ops 6

“the management of existing business-facing applications to optimize value delivered for acceptable cost and risk. ” - Gartner - 2010 Or in simpler terms “Application Performance Management”

Application Real-Time Architecture Discovery and Modeling End User Experience Monitoring • Discover and gain insight into the relationships between the software and hardware components within your application environment • Understand how your end users experience your application’s performance and quality Application Performance Analytics • Optimize Resources • Improve Business Processes User-Defined Transaction Profiling Application Component Deep Dive Monitoring • Trace the performance of specific critical business transactions across the application stack and infrastructure • Monitor the health of an application, and rapidly diagnose problems

End users Web servers Application servers Data servers 9

Management Platform End User Service Telemetry Layer Requests Service SCOM +. NET MP NOC Operator • • • Volume based alerts for unknown problems Reliability and Performance monitoring Security/Connectivity problem remediation DB performance troubleshooting KPI baselining/monitoring SE-Viewer • Problem management • Troubleshooting/debugging Support/Dev Advisor Biz/App Owner • Qo. S analysis • Before/After • Quick wins • Application scoring • SLA management

Web Browser W W W CSM Collector Event information is displayed or the URL of the event is sent via e-mail notification SCOM 2007 Server SQL Event Storage SE-Viewer Server Operations PC Structured Events are sent through WMI to SCOM SQL Event Storage Development PC Portable Device

Advisor – Application Status Xbox

. NET Transaction Monitoring Lower costs and simplify management of datacenter applications Optimize availability and performance of critical LOB applications Build unified management of applications from the datacenter to the cloud