ENCOURAGING PERSUADING AND COMPLANING By Dhiya Istiqomah Lutfiah

ENCOURAGING, PERSUADING AND COMPLANING By : Dhiya Istiqomah Lutfiah Aeni Rifka Dwi Ariyanti

ENCOURAGING An expression to give someone support, motivation, hope and confidence to do something or to make something.

EXPRESSION • • • Don’t worry. I’m sure you will do better the next time You have my support You are doing very well Keep at it! Give it a shot! I’m sure you will win! Go on, you can do it! Don’t give up Keep it up!

Dialogue of encouraging Rohim Rohman Rohim : Good morning man! : Good morning him! : How about our swimming practice this morning shall we go now? : I don’t think i can go today. I feel discouraged. : I think that’s better than i could do at the first time. : I don’t know, him. I became afraid of water. It was so difficult to me. : I am sure you will do better this time. : Thank you my friend. I think will try again. I hope i can learn about swimming. : You are welcome.

PERSUADING Persuading is an expression to persuade someone. It means to make someone decide to do something by giving them reasons why they should do it.

EXPRESSION • • • Are you really sure you can’t/couldn’t. . . ? I really think you’d do well do. . . Why don’t you. . ? Could you/ couldn’t you be persuaded. . . ? How can i persuade you to. . . You’re not going to let me down, are you?

DIALOGUE Joni Ita Joni Ita Joni : Hai Ita, how are you? : I’m fine, thanks. And you? : Pretty well. Do you have some plan in your holiday? : I don’t have and do you have some plan? : Yes, i have. In holiday i will go to Bali, i will stay in my uncle’s house. Why don’t you go with me to Bali. : Hmmm, I confused. I never go away from home. This is will be the first trip to Bali for me. : Give it a try. : I will think for this. : You’ll enjoy it. : Ok. I will go with you. : That’s great!

COMPLAINING • A complaint is expressing displeasure or discontent about a situation or an event.

EXPRESSION Make a complaints • I have a complaint to make. . • Sorry to bother you but. . . • I'm sorry to say this but. . . • I'm afraid I've got a complaint about. . . • I'm afraid there is a slight problem with. . . • Excuse me but there is a problem about. . . • I want to complain about. . . • I'm angry about. . . Responding to complaints • I'm so sorry, but this will never occur / happen again. • I'm sorry, we promise never to make the same mistake again. • I'm really sorry; we'll do our utmost/best not to do the same mistake again.

DIALOGUE Richie : Excuse me, Could you give me the key for room 101 that I booked last week ? Clerk : May I know your name, sir? Richie : Richie Roberts. I booked for a single room last week. Clerk : I am sorry, sir. But we have no record of your booking. Richie : Well, I am afraid I have to make a complaint about this. I booked the room myself a week ago. I have a payment invoice to prove it. I want to speak to your manager, please.

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