Enabling Grids for Escienc E EGEE Operations EGEE

Enabling Grids for E-scienc. E EGEE Operations EGEE 1 st EU Review – 9 th to 11 th February 2005 , CERN Hélène Cordier, IN 2 P 3 Piotr Nyczyk, CERN Daily Operations, SA 1 www. eu-egee. org INFSO-RI-508833

Objective: A day in SA 1 Ops life Enabling Grids for E-scienc. E • CIC – Definition – Operational tool • CIC Operations – CIC-on-duty § Definition § Procedure § Operations – Monitoring tools EGEE GLOSSARY SA 1 EGEE European Grid Support, Operation and Management activity SA 2 EGEE Network Resource Provision Activity OMC Operation Management Center CIC Core Infrastructure Centrer ROC Regional Operation Center RC Resource Center • Escalation Scenarii – Severity – Deadline Expiration • Next Steps INFSO-RI-508833 EGEE Operations 2

CIC Enabling Grids for E-scienc. E – Operate essential grid services and act as Grid Operation Center – Objectives § § § Transparency Information sharing Troubleshooting in conjunction with ROCs – Current state of operations § § Procedures defined, constantly under review and in use Monitoring tools and in-depth testing Communication tool Problem Tracking System INFSO-RI-508833 EGEE Operations 3

Operations Web Portal http: //cic. in 2 p 3. fr/ Enabling Grids for E-scienc. E • CIC portal features – Links tools for EGEE operators and users – Communication tool – Provide a repository § Operations logs § Knowledge: configurations, data, FAQs § Procedures and processes INFSO-RI-508833 EGEE Operations 4

CIC-on-duty Enabling Grids for E-scienc. E CIC–on-duty agenda weekly shifts GGUS, ROC User-support, mail Monitor, diagnose troubles Contact site administrators, ROC Problem Tracking System Follow-up Log file INFSO-RI-508833 Weekly meetings Quarterly meetings EGEE Operations 5

CIC Operations https: //cic. in 2 p 3. fr/index. php? id=cic&subid=cic_dash 2 Enabling Grids for E-scienc. E Cic operational procedure Ops Procedure High level abstraction of core tools results Link all existing tools § monitoring § diagnosis § communication • mail • follow up log INFSO-RI-508833 EGEE Operations 6

Cic-on-duty Dashboard https: //cic. in 2 p 3. fr/pages/cic/framedashboard. html Enabling Grids for E-scienc. E All-in-one dashboard INFSO-RI-508833 EGEE Operations 7

Selection of Monitoring tools Enabling Grids for E-scienc. E GIIS Monitor graphs Sites Functional Tests GOC Data Base Scheduled Downtimes Grid. Ice – VO view Grid. Ice – fabric view Live Job Monitor Certificate Lifetime Monitor Note: Those thumbnails are links and are clickable. INFSO-RI-508833 EGEE Operations 8

Escalation scenarii (1/2) Enabling Grids for E-scienc. E INFSO-RI-508833 EGEE Operations 9

Escalation Scenarii 2/2 Enabling Grids for E-scienc. E INFSO-RI-508833 EGEE Operations 10

Next steps Enabling Grids for E-scienc. E Unification of information from various sources Move to GGUS http: //www. ggus. org INFSO-RI-508833 EGEE Operations 11