Employee Satisfaction 1 Why Worry About Job Satisfaction

Employee Satisfaction 1

Why Worry About Job Satisfaction? l l l Absenteeism Turnover Organizational citizenship Commitment Performance 2

Individual Differences in Employee Satisfaction l Important Findings l l Consistency across jobs Consistency across time Relationship between life satisfaction and job satisfaction Why? l l Genetics Core self-evaluation l self-esteem l self-efficacy l internal locus of control l optimism/positive affectivity 3

Your Predisposition to be Satisfied Projects A, B, and C l l l Interest Inventory Life Satisfaction Measure Core Self-Evaluation l l self-esteem locus of control affectivity Job Satisfaction History 4

Discrepancy Theories l Have the employee’s expectations been met? l l Realistic job previews (RJPs) Have the employee’s needs, values and wants been met? l l Maslow’s Needs Hierarchy ERG Theory Two-factor Theory Mc. Clelland’s Needs Theory 5

Discrepancy Theories Maslow’s Need Hierarchy l l l Self-actualization needs Ego needs Social needs Safety needs Basic biological needs 6

Discrepancy Theories ERG Theory l l l Growth Relatedness Existence 7

Discrepancy Theories Two-Factor Theory l Motivators l l responsibility challenge job control Hygiene factors l l l pay benefits coworkers 8

Discrepancy Theories Mc. Clelland’s Needs Theory l l l Need for Achievement Need for Affiliation Need for Power 9

Job Facets l l l Are the tasks enjoyable? Do the employees enjoy working with their supervisors and coworkers? Are coworkers outwardly unhappy 10

Are Rewards And Resources Given Equitably? l l Equity Theory Components l l inputs outputs input/output ratio Possible Situations l l l underpayment overpayment equal payment 11

Is There a Chance for Growth and Challenge? l Enriched jobs l l l variety of skills needed employee completes entire tasks have meaning employee has input/control employee receives feedback Methods l l l Job rotation Job enlargement Job enrichment 12

Increasing Job Satisfaction l l l l l Hire “Satisfied” Employees Eliminate Dissatisfiers Express appreciation and provide proper feedback Increase opportunities to socialize Hold special events and friendly competitions Increase humor Have surprises Assign the right tasks to the right people Use the Premack Principle 13

Hold Special Events and Friendly Competitions l l l Casual or spirit days Increase socialization through parties, picnics, and socials Hold fun contests Celebrate birthdays and special occasions Encourage humor 14

Hire “Satisfied Employees” l Test for Satisfaction Potential l l Interest inventory Core self-evaluation Satisfaction history Provide a realistic job preview Look for person-organization fit 15

Express Appreciation and Provide Proper Feedback l l l Liberal use of praise and thanks Positive feedback Service and performance awards _________________ 16

Increase Opportunities to Socialize l l l l Picnics Lunches _______________ ________ 17

Hold Special Events and Friendly Competitions l l l Casual days Company logo day ________________ 18

Increase Humor l l l Bulletin boards with humor Attach cartoons to boring memos ________________ 19

Have Surprises l l l Order lunch for everyone Let everyone leave an hour early __________________ 20

Assign the Right Tasks to the Right People l l People have different interests People have different skills 21

Premack Principle l Reinforcement is relative between people l Reinforcement is relative within people 22

Reinforcement Hierarchy 1. Analyze data 2. Input data 3. Create reports 4. Print reports 5. Return phone calls 6. Attend meetings 7. Make phone calls 23

Eliminate Dissatisfiers l Interpersonal conflict l l l l peers supervisors customers Inequity Low pay Job security Poor working conditions Work schedule issues 24

Why Employees Are Absent l l No consequences for attending or missing work Illness and personal problems Individual differences Unique events 25

Why Employees Are Absent No Consequences l Rewards for Attending l l l financial incentives l well pay l games time off recognition programs Discipline for Not Attending Unclear Policy and Record Keeping 26

Why Employees Are Absent Adjustment to Work Stress l l Overload Conflict l l peers supervisors Boredom Safety Issues 27

Why Employees Are Absent Other Causes l l Illness and Personal Problems Individual Differences l l l personality attendance history Unique Events l l weather car not starting 28