Employee Listening Session Manager guide to running employee

Employee Listening Session Manager guide to running employee listening sessions 1

People manager brief - employee listening session Positioning the session As a people manager you play a fundamental role in creating an environment where people love working and deliver for our Customers. Listening and caring for people is something you’re accountable for. This session is a way of listening to each other’s ideas about what you can all improve and agreeing together what actions you can take as a team to improve your experience at work. Prior to the session • • Familiarise yourself with your most recent people pulse feedback and actions underway from previous conversations. What are the wins to call out and celebrate? What are things which could be improved? Are there comments which really highlight the key focus areas for your team and can these be shared with the group? Exercise discretion: where a comment might easily identify the person or where individuals are mentioned, these might be better to discuss in a 1: 1 setting. Don’t wait until you feel you have all the answers. What are the questions you can ask of the group to ensure their input and participation? Print off the template prior to your employee listening session so you can make notes during the session and gain commitment to ensure action is taken following the session. 2

Employee listening session template Team Name To do Date • • No. of Attendees • • Discuss the below 3 questions with your team making notes in the boxes provided Discuss as a team the areas that will make the most difference to their experience of working at Bupa Commit to and record 3 actions that you will work on as a team to improve your experience Following up with your manager after the session to gain support for the actions you have set What are the issues? What are the opportunities? What can I do to support you? What’s not working What could we stop or improve Either myself or my manager 3

Employee listening session template Action Who’s responsible? Due date Home Manager: to allow team members time to support action if they want to help. End of April What steps need to be taken Example: As a team support the refurbishment of the staff area to enhance the working environment. 4