Employee Experience Incentive Programs Ibrahima Toure Regional Vice

Employee Experience Incentive Programs Ibrahima Toure, Regional Vice President Southwest Region

Employment Landscape: A Shared Challenge Competitive market for employees Driver shortages across the country in many industries High turnover Tightening budgets Employee expectations have changed Employee Experience | October 2019 2

Transdev’s Approach Engage employees to understand needs or issues Invest in the employee experience Support employee career growth Promote from within Employee Experience | October 2019 3

Transdev Values Employee Input Observation at Locations l Staff interaction – observe interactions and communication between drivers/supervisors/management l Internal communications (memos, postings, etc. ) l Process review – audit driver check in and pull out processes Focus Groups l Qualitative focus groups with drivers – set up and conduct focus groups with small groups of drivers / discussion guide will be developed ahead of the meeting l Conduct focus groups Qualitative Interviews l Conduct one-on-one interviews with drivers; dispatchers; road supervisors; HR; managers Employee Experience | October 2019 4

Results Investment in training programs and professional development $1 million in employee safety incentives earned from 2013 to 2016 Overall employee satisfaction (based on 2018 survey) Continuous improvement Employee Experience | October 2019 Majority of Staff Promoted Internally 5

My Story Started as a driver Became a safety and training manager Transdev recognized my potential and invested in my career People supported me along the way Successful Business Development VP Now – Regional Vice President Employee Experience | October 2019 6

Thank you!