Employee Engagement Tata Power Engagement Year 2009 May

Employee Engagement @ Tata Power Engagement Year 2009 May 18, 2009 1

Our Involvement in the ESS process 1413 1175 993 1297 1034 827 Sample Size Achieved Target Sample Size 1577 1597 1683 1522 1509 1174 96. 5 95 92 88 83 Our participation levels have improved Management 70 Non-Management Average participation rate in India : 86% Average Global participation rate : 83% 2

Employee Satisfaction -Management, Non management, Overall satisfaction has moved up from 63% to 76% Gallup India Avg. 65 Gallup India Best 90 3

Loyalty. Management, Non management, Overall Loyalty has moved up from 71% to 83% Gallup India Avg. 64 Gallup India Best 95 4

Advocacy. Management, Non management, Overall advocacy has moved up from 67% to 79% Gallup India Avg. Gallup India Best 67 94 5

Management scores on the 3 big ESAT indicators We have crossed Gallup India Average on all 3 indicators, and are moving ahead Management Gallup Mean India Avg. 65 3. 94 67 3. 97 64 4. 05 N = 1297 %5 %4+%5 %1+%2 Gallup Tata Group Gallup 2008 Avg. Global India Best %ile 90 53 rd 94 43 rd 95 58 th 17 24 69 57. 4 90 68 21 23 7063 92 53 32 40 93 70 70 64 Statistically significant increase/decrease compared to 2006 %iles based on Mean 6 Tata Group 2006 Best %5 %5 %4+%5 6

Non- Management scores on the 3 big ESAT indicators Our top box responses in Non Management are very high Non-Management Overall Satisfaction Advocacy Loyalty %5 %4+%5 2008 2006 39 59 67 77 42 71 77 83 44 77 77 87 %1+%2 7 N = 1522

Employee Engagement scores While engagement levels in non-mgmt have risen significantly, there is a marginal drop in the mgmt scores 8

The details Barth’s Distinction: “There are two types of people: Those who divide people into two types, and those who don’t” 9

Management scores on the 3 big ESAT indicators With CGPL data included Tata Power Management Mean Gallup Global %ile 3. 94 53 rd 3. 97 43 rd 4. 05 58 th %5 N = 1297 %5 %4+%5 2006 2005 17 24 30 57. 4 68 74 21 23 30 63 53 62 32 40 48 64 70 74 Mean Gallup Global %ile 3. 83 46 th 3. 90 41 st 3. 91 50 th %5 %1+%2 %4+%5 Statistically significant increase/decrease compared to 2006 %iles based on Mean 2008 CGPL N = 154 %5 %4+%5 %1+%2 10 10

ESAT: Management 11

ESAT : Management Scores by Org Unit TP Mgmt. Total Trombay Support Services T&D ERP Jojobera Tech. Services Overall Satisfaction 74 73 75 82 81 61 72 Advocacy 71 70 69 73 84 67 63 Loyalty 73 69 73 86 84 70 62 TP Mgmt Overall Hydros Haldia Belgaum TPTC Projects Services Overall Satisfaction 74 74 56 90 88 63 * Advocacy 71 78 66 95 78 76 80 Loyalty 73 79 54 90 78 76 * (%4+%5) * - Answering base < 5 12

ESAT : Management Scores by Org Unit ERP – By Org Units (%4+%5) Naraj ERP Maith Jojobera Noida Marth Total on apur Haldia ‘ 09 ‘ 09 Overall Satisfaction 81 87 70 86 60 100 Advocacy 84 88 72 95 92 78 Loyalty 84 96 66 86 83 100 Hydros – By Org Units (%4+%5) Hydros Total Bhira Khopoli Bhivpuri ’ 09 ‘ 09 Overall Satisfaction 74 82 83 53 Advocacy 78 79 81 73 Loyalty 79 93 72 68 13

ESAT : Management Scores by Org Unit Support Services – By Org Units Support Services Total Finance Commercial IT Business Development HR Corp Sourcing Overall Satisfaction 75 66 76 83 67 71 79 Advocacy 69 51 76 72 64 81 65 Loyalty 73 64 63 83 61 67 89 (%4+%5) Support Services – By Org Units (%4+%5) Support T&D Capex Corp Admin. Secretarial Services Total Projects SHE Regulation Others Overall Satisfaction 75 50 80 100 86 80 90 Advocacy 69 50 67 100 60 85 Loyalty 73 67 89 100 86 60 87 14

ESAT : Management Scores by Org Unit T&D – By Org Units (%4+%5) Technical Services – By Org Units T&D Total Receiving Distribution Transmission Tech. Services Total CCD EQAG Engineeri ng CLD Overall Satisfaction 82 87 62 87 72 83 61 62 80 Advocacy 73 76 68 56 63 76 40 56 88 Loyalty 86 90 75 75 62 74 38 56 87 15

ESAT : Management Scores by Org Unit T&D – By Org Units (%4+%5) Technical Services – By Org Units T&D Total Receiving Distribution Transmission Tech. Services Total CCD EQAG Engineeri ng CLD Overall Satisfaction 82 87 62 87 72 83 61 62 80 Advocacy 73 76 68 56 63 76 40 56 88 Loyalty 86 90 75 75 62 74 38 56 87 Trombay – By Org Units Trombay Total Operations IMD MMD CMD EMD Others Overall Satisfaction 73 63 74 66 73 85 81 Advocacy 70 65 61 Loyalty 69 68 68 56 60 64 77 (%4+%5) ESAT: Non Management 61 64 68 83 16

ESAT : Non- Management Scores by Org Unit Thermal – By Org Units (%4+%5) Thermal TP Non Mgmt. (Trombay) Total Overall Satisfaction 78 70 Advocacy 87 79 Loyalty 92 91 17

ESAT : Non- Management Scores by Org Unit T&D – By Org Units TP Non Mgmt. Total T&D Total Overall Satisfaction 78 87 Advocacy 87 89 Loyalty 92 92 (%4+%5) 18

ESAT : Non- Management Scores by Org Unit Hydro – By Org Units TP Non Mgmt. Total Hydro Total Overall Satisfaction 78 82 Advocacy 87 91 Loyalty 92 91 (%4+%5) 19

ESAT : Non- Management Scores by Org Unit Support Services – By Org Units (%4+%5) TP Non Mgmt. Total Support Civil and Construction Administration Accounts Others Services Total Estate Overall Satisfaction 78 76 85 60 100 60 65 Advocacy 87 86 85 94 77 100 78 Loyalty 92 97 100 94 100 92 FY 08 data not available accordingly for this slicing 20

ESAT : Non- Management Scores by Org Unit Jojobera – TP Non Mgmt. Total Jojobera Total Overall Satisfaction 78 82 Advocacy 87 89 Loyalty 92 89 (%4+%5) FY 08 data not available accordingly for this slicing 21

Q-12 22

Engagement Comparison Management & Nonmanagement 3. 45 : 1 3. 62: 1 2. 53: 1 2. 58: 1 3. 46: 1 3. 38: 1 5. 4: 1 Ratio of Engaged to Actively Disengaged Engaged Not Engaged Actively Disengaged N =1297 N =1522 N = 827 N = 1174 23

Engagement Levels –Management , Non-Management At par with Gallup Global Average N= 3. 45: 1 3. 62: 1 1297 1522 Engaged Not Engaged Actively Disengaged The target should be to reach a 4: 1 ratio of engaged : actively disengaged 24 with a sample of more than 100 Engagement ratio calculated for groups

Employee Engagement CGPL (FY 2009) and Tata Power Management 5. 57: 1 N= 3. 46: 1 3. 38: 1 5. 40: 1 3. 45: 1 1297 154 Engaged Not Engaged Actively Disengaged The target should be to reach a 4: 1 ratio of engaged : actively disengaged 25 Engagement ratio calculated for groups with a sample of more than 100 25

Q-12 Scorecard - Management >=60 th Percentile Q 12 Grand Mean – 3. 88 Global Utilities %ile – 62 nd India %ile – 57 th 41 st - 59 th Percentile <=40 th Percentile Mean Global %ile Utilities %ile India %ile 3. 99 48 th 57 th 55 th 3. 64 34 th 44 th 53 rd 3. 89 63 rd 77 th 51 st 3. 90 42 nd 43 rd 49 th 4. 14 61 st 75 th 53 rd 3. 84 58 th 66 th 60 th 3. 74 43 rd 59 th 55 th 3. 88 37 th 47 th 55 th 3. 31 37 th 46 th 51 st 3. 97 50 th 64 th 49 th 3. 97 45 th 52 nd 4. 28 36 th 57 th 39 th 26

Q-12 Scorecard – Management: our weak areas Leadership is a contact sport Our Values: I Trust and CARE 27

Q-12 Scorecard - CGPL 2009 2008 Mean 3. 92 3. 73 3. 88 Opportunities to learn and grow 4. 03 3. 68 3. 99 Progress in last six months 3. 73 3. 43 3. 64 Best friend 3. 89 3. 72 3. 89 Co-workers committed to quality 4. 00 3. 78 Mission/purpose of company 4. 11 3. 97 My opinions count 3. 79 3. 71 3. 90 4. 14 3. 84 Encourages development 4. 03 3. 63 3. 74 Supervisor/someone at work cares 4. 12 3. 92 3. 88 Recognition last seven days 3. 43 3. 42 3. 31 Do what I do best every day 3. 84 3. 69 3. 97 Materials and equipment 3. 85 3. 62 3. 97 I know what is expected of me at work 4. 24 4. 19 4. 28 N = 134 N = 1297 28 Grand Mean N = 154 Tata Power Mgt 09

Q-12 Scorecard – Management and Non Management %5 Grand. Mean %4+5 Mean Gallup Global %tile 3. 88 Non-Management Difference of Mean %5 49 th %4+5 Mean 3. 94 Gallup Global %tile 53 rd Opportunities to learn and grow 38 73 3. 99 48 th 43 67 3. 76 36 th Progress in last six months 28 62 3. 64 34 th 31 53 3. 26 20 th Best friend 35 70 3. 89 63 rd 65 83 4. 32 82 nd Co-workers committed to quality 29 72 3. 90 42 nd 64 82 4. 31 70 th Mission/purpose of company 42 80 4. 14 61 st 69 87 4. 45 81 st My opinions count 28 69 3. 84 58 th 41 62 3. 70 50 th Encourages development 29 64 3. 74 43 rd 42 64 3. 68 41 st Supervisor/someone at work cares 34 69 3. 88 37 th 49 71 3. 89 37 th Recognition last seven days 22 51 3. 31 37 th 33 49 3. 17 31 st Do what I do best every day 36 72 3. 97 50 th 50 75 4. 07 56 th Materials and equipment 35 72 3. 97 45 th 51 75 4. 08 54 th I know what is expected of me at work 49 85 4. 28 36 th 73 89 4. 54 60 th N = 1297 N = 152229

ESAT : Management Scores by Org Unit T&D – By Org Units (%4+%5) Technical Services – By Org Units T&D Total Receiving Distribution Transmission Tech. Services Total CCD EQAG Engineeri ng CLD Overall Satisfaction 82 87 62 87 72 83 61 62 80 Advocacy 73 76 68 56 63 76 40 56 88 Loyalty 86 90 75 75 62 74 38 56 87 Trombay – By Org Units Trombay Total Operations IMD MMD CMD EMD Others Overall Satisfaction 73 63 74 66 73 85 81 Advocacy 70 65 61 61 Loyalty 69 68 68 56 60 64 77 (%4+%5) Q 12: Management 64 68 83 30

Q-12– By Functions TP Mgmt. Total TPTC Services ERP Belgaum T&D Tech. Services Grand Mean 3. 88 4. 39 4. 15 4. 13 4. 04 3. 92 Global %ile 49 th 84 th 69 th 68 th 61 st 52 nd Learn and grow 48 th 74 th 68 th 42 nd 54 th Progress discussion 34 th 52 nd 33 rd 56 th 45 th 30 th 36 th Best friend 63 rd 64 th 92 nd 73 rd 80 th 70 th 61 st Co-workers Quality 42 nd 82 nd 95 th 56 th 66 th 53 rd 52 nd Mission Alignment 61 st 87 th 74 th 81 st 68 th 59 th Opinions Count 58 th 89 th 86 th 69 th 50 th 69 th Encourages Development 43 rd 84 th 36 th 63 rd 45 th 53 rd Care 37 th 75 th 23 rd 50 th 33 rd 39 th 42 nd Recognition 37 th 77 th 51 st 58 th 47 th 35 th 38 th Role Fitment 50 th 74 th 66 th 63 rd 72 nd 53 rd 50 th Materials & Equipment 45 th 84 th 64 th 54 th 70 th 55 th 39 th Role Clarity 36 th 83 rd 68 th 52 nd 55 th 36 th 38 th >=60 th Percentile 41 st - 59 th Percentile <= 40 th Percentile 31 Copyright © 2008 Gallup, Inc. All rights reserved.

Q-12– By Functions TP Mgmt. Trombay Total Support Services Hydros Jojobera Projects Haldia Grand Mean 3. 88 3. 90 3. 84 3. 81 3. 74 3. 62 3. 57 Global %ile 49 th 50 th 45 th 43 rd 38 th 29 th 26 th Learn and grow 48 th 46 th 50 th 56 th 43 rd 30 th 32 nd Progress discussion 34 th 35 th 31 st 36 th 31 st 38 th 14 th Best friend 63 rd 55 th 58 th 60 th 40 th 52 nd Co-workers Quality 42 nd 39 th 30 th 38 th 36 th 20 th 26 th Mission Alignment 61 st 60 th 47 th 51 st 56 th 59 th Opinions Count 58 th 59 th 61 st 53 rd 50 th 40 th 31 st Encourages Development 43 rd 44 th 37 th 20 th 23 rd Care 37 th 39 th 35 th 22 nd 30 th 22 nd 25 th Recognition 37 th 43 rd 35 th 27 th 30 th 22 nd 16 th Role Fitment 50 th 49 th 56 th 33 rd 44 th 46 th Materials & Equipment 45 th 54 th 46 th 54 th 28 th 32 nd 17 th Role Clarity 36 th 38 th 30 th 31 st 29 th 24 th 34 th >=60 th Percentile 41 st - 59 th Percentile <= 40 th Percentile 32 Copyright © 2008 Gallup, Inc. All rights reserved.

Q-12– By ORG units - ERP TP Mgmt. Total ERP Total Maithon Haldia Noida Naraj Marthapur Jojobera Grand Mean 3. 88 4. 13 4. 45 4. 32 4. 24 4. 09 3. 60 Global %ile 49 th 68 th 87 th 80 th 75 th 65 th 28 th Learn and grow 48 th 68 th 84 th 88 th 69 th 71 st 37 th Progress discussion 34 th 56 th 66 th 57 th 78 th 69 th 30 th Best friend 63 rd 73 rd 88 th 90 th 85 th 55 th 43 rd Co-workers Quality 42 nd 56 th 84 th 56 th 55 th 21 st 34 th Mission Alignment 61 st 74 th 85 th 80 th 72 nd 89 th 53 rd Opinions Count 58 th 69 th 80 th 91 st 63 rd 40 th Encourages Development 43 rd 63 rd 81 st 78 th 73 rd 64 th 26 th Care 37 th 50 th 82 nd 65 th 48 th 44 th 18 th Recognition 37 th 58 th 79 th 75 th 72 nd 58 th 19 th Role Fitment 50 th 63 rd 81 st 61 st 57 th 34 th Materials & Equipment 45 th 54 th 76 th 33 rd 80 th 54 th 18 th Role Clarity 36 th 52 nd 78 th 52 nd 51 st 57 th 22 nd >=60 th Percentile 41 st - 59 th Percentile <= 40 th Percentile 33 Copyright © 2008 Gallup, Inc. All rights reserved.

Q-12– By ORG units - Hydros TP Mgmt. Total Hydros Total Bhira Khopoli Bhivpuri Grand Mean 3. 88 3. 81 4. 07 3. 88 3. 40 Global %ile 49 th 43 rd 63 rd 49 th 17 th Learn and grow 48 th 56 th 79 th 64 th 25 th Progress discussion 34 th 36 th 52 nd 46 th 14 th Best friend 63 rd 58 th 63 rd 64 th 45 th Co-workers Quality 42 nd 38 th 65 th 35 th 13 th Mission Alignment 61 st 47 th 58 th 56 th 28 th Opinions Count 58 th 53 rd 71 st 46 th 41 st Encourages Development 43 rd 37 th 55 th 43 rd 14 th Care 37 th 22 nd 47 th 24 th 6 th Recognition 37 th 27 th 42 nd 32 nd 10 th Role Fitment 50 th 56 th 61 st 65 th 34 th Materials & Equipment 45 th 54 th 67 th 53 rd 43 rd Role Clarity 36 th 31 st 40 th 13 th >=60 th Percentile 41 st - 59 th Percentile <= 40 th Percentile 34 Copyright © 2008 Gallup, Inc. All rights reserved.

Q-12– By ORG units – Support Services Support TP Mgmt. Secretaria Services Total l Total Grand Mean 3. 88 3. 84 4. 77 Global %ile SHE Corp T&D Capex Regulation Commercial Sourcing Projects 4. 05 4. 02 3. 88 3. 81 49 th 45 th 96 th 62 nd 60 th 49 th 43 rd Learn and grow 48 th 50 th 99 th 46 th 49 th 59 th 45 th Progress discussion 34 th 31 st 88 th 43 rd 30 th 52 nd 27 th 17 th Best friend 63 rd 55 th 97 th 53 rd 82 nd 70 th 38 th Co-workers Quality 42 nd 30 th 96 th 58 th 59 th 77 th 31 st 49 th Mission Alignment 61 st 60 th 86 th 80 th 71 st 53 rd 68 th 79 th Opinions Count 58 th 61 st 98 th 75 th 49 th 70 th 50 th 72 nd Encourages Development 43 rd 44 th 99 th 51 st 44 th 60 th 38 th 43 rd Care 37 th 35 th 99 th 44 th 39 th 34 th Recognition 37 th 35 th 82 nd 70 th 46 th 33 rd 46 th 27 th Role Fitment 50 th 49 th 87 th 61 st 73 rd 52 nd 49 th 64 th Materials & Equipment 45 th 46 th 92 nd 58 th 59 th 64 th 60 th 23 rd Role Clarity 36 th 30 th 90 th 26 th 70 th 48 th 22 nd 48 th >=60 th Percentile 41 st - 59 th Percentile <= 40 th Percentile 35 Copyright © 2008 Gallup, Inc. All rights reserved.

Q-12– By ORG units – Support Services Support Corp TP Mgmt. Services Administr Total ation Grand Mean 3. 88 3. 84 3. 75 Global %ile 3. 70 Business Developm ent 3. 66 IT Finance HR Others 3. 65 3. 92 4. 04 49 th 45 th 39 th 35 th 32 nd 31 st 52 nd 61 st Learn and grow 48 th 50 th 49 th 56 th 38 th 36 th 66 th 59 th Progress discussion 34 th 31 st 47 th 20 th 33 rd 52 nd 31 st Best friend 63 rd 55 th 31 st 49 th 51 st 46 th 58 th 70 th Co-workers Quality 42 nd 30 th 18 th 17 th 16 th 15 th 27 th 42 nd Mission Alignment 61 st 60 th 58 th 49 th 69 th 34 th 68 th 75 th Opinions Count 58 th 61 st 70 th 61 st 43 rd 52 nd 70 th 77 th Encourages Development 43 rd 44 th 36 th 33 rd 45 th 39 th 60 th 48 th Care 37 th 35 th 32 nd 21 st 39 th 36 th 39 th Recognition 37 th 35 th 38 th 25 th 19 th 16 th 42 nd 55 th Role Fitment 50 th 49 th 30 th 41 st 28 th 34 th 39 th 74 th Materials & Equipment 45 th 46 th 29 th 41 st 43 rd 40 th 42 nd 55 th Role Clarity 36 th 30 th 23 rd 31 st 12 th 18 th 26 th 47 th >=60 th Percentile 41 st - 59 th Percentile <= 40 th Percentile 36 Copyright © 2008 Gallup, Inc. All rights reserved.

Q-12– By ORG units – T&D TP Mgmt. Total T&D Receiving Transmission Distribution Grand Mean 3. 88 3. 92 3. 97 3. 87 3. 75 Global %ile 49 th 52 nd 56 th 48 th 39 th Learn and grow 48 th 52 nd 53 rd 55 th 45 th Progress discussion 34 th 30 th 32 nd 30 th 19 th Best friend 63 rd 70 th 66 th 77 th 71 st Co-workers Quality 42 nd 53 rd 44 th 55 th Mission Alignment 61 st 68 th 69 th 60 th 63 rd Opinions Count 58 th 60 th 63 rd 64 th 50 th Encourages Development 43 rd 45 th 49 th 41 st 37 th Care 37 th 39 th 24 th 47 th Recognition 37 th 35 th 43 rd 32 nd 13 th Role Fitment 50 th 53 rd 54 th 60 th 40 th Materials & Equipment 45 th 55 th 62 nd 36 th 40 th Role Clarity 36 th 48 th 34 th 10 th >=60 th Percentile 41 st - 59 th Percentile <= 40 th Percentile 37 Copyright © 2008 Gallup, Inc. All rights reserved.

Q-12– By ORG units – Technical Services TP Mgmt. Tech. Total Services CLD CCD Engineering EQAG Grand Mean 3. 88 3. 92 4. 35 4. 19 3. 64 3. 57 Global %ile 49 th 52 nd 82 nd 72 nd 31 st 26 th Learn and grow 48 th 54 th 79 th 66 th 36 th 42 nd Progress discussion 34 th 36 th 59 th 64 th 25 th 11 th Best friend 63 rd 61 st 89 th 68 th 62 nd 36 th Co-workers Quality 42 nd 52 nd 80 th 67 th 32 nd 28 th Mission Alignment 61 st 59 th 83 rd 69 th 47 th 46 th Opinions Count 58 th 69 th 74 th 75 th 54 th 60 th Encourages Development 43 rd 53 rd 71 st 74 th 33 rd 29 th Care 37 th 42 nd 73 rd 61 st 22 nd 26 th Recognition 37 th 38 th 61 st 58 th 20 th 23 rd Role Fitment 50 th 73 rd 67 th 28 th 34 th Materials & Equipment 45 th 39 th 91 st 72 nd 16 th 8 th Role Clarity 36 th 38 th 62 nd 48 th 22 nd 35 th >=60 th Percentile 41 st - 59 th Percentile <= 40 th Percentile 38 Copyright © 2008 Gallup, Inc. All rights reserved.

ESAT : Management Scores by Org Unit T&D – By Org Units (%4+%5) Technical Services – By Org Units T&D Total Receiving Distribution Transmission Tech. Services Total CCD EQAG Engineeri ng CLD Overall Satisfaction 82 87 62 87 72 83 61 62 80 Advocacy 73 76 68 56 63 76 40 56 88 Loyalty 86 90 75 75 62 74 38 56 87 Trombay – By Org Units Trombay Total Operations IMD MMD CMD EMD Others Overall Satisfaction 73 63 74 66 73 85 81 Advocacy 70 65 61 Loyalty 69 68 68 56 60 64 77 (%4+%5) Q 12: Non Management 61 64 68 83 39

Q 12 - By Function TP Non Thermal Mgmt. Total T&D Hydro Support Services Jojobera ETA Belgaum Others Grand Mean 3. 94 3. 78 4. 12 4. 04 4. 03 3. 95 4. 30 4. 81 3. 88 Global %ile 53 rd 41 st 67 th 61 st 60 th 54 th 79 th 97 th 49 th Learn and grow 36 th 23 rd 48 th 47 th 38 th 35 th 77 th 96 th 49 th Progress discussion 20 th 11 th 31 st 27 th 30 th 26 th 47 th 90 th 21 st Best friend 82 nd 78 th 87 th 84 th 88 th 87 th 86 th 99 th 75 th Co-workers Quality 70 th 63 rd 73 rd 68 th 85 th 70 th 74 th 97 th 79 th Mission Alignment 81 st 73 rd 85 th 84 th 77 th 83 rd 96 th 71 st Opinions Count 50 th 43 rd 58 th 63 rd 51 st 63 rd 71 st 96 th 28 th Encourages Development 41 st 29 th 55 th 43 rd 44 th 63 rd 97 th 67 th Care 37 th 28 th 49 th 39 th 37 th 67 th 89 th 72 nd Recognition 31 st 26 th 48 th 25 th 34 th 64 th 95 th 20 th Role Fitment 56 th 47 th 69 th 67 th 71 st 35 th 84 th 90 th 19 th Materials & Equipment 54 th 53 rd 65 th 57 th 64 th 30 th 76 th 93 rd 23 rd Role Clarity 60 th 45 th 71 st 72 nd 75 th 79 th 80 th 92 nd 78 th >=60 th Percentile 41 st - 59 th Percentile <=40 th Percentile 40 Copyright © 2008 Gallup, Inc. All rights reserved.

Q 12 - By Org. Units - Support Services TP Non Mgmt. Total Support Services Total Civil and Estate Construction Administration Accounts Others Grand Mean 3. 94 4. 03 4. 23 3. 80 4. 22 4. 18 3. 91 Global %ile 53 rd 60 th 74 th 42 nd 74 th 71 st 51 st Learn and grow 36 th 38 th 59 th 22 nd 16 th 85 th 40 th Progress discussion 20 th 30 th 41 st 13 th 48 th 41 st 29 th Best friend 82 nd 88 th 89 th 85 th 96 th 86 th Co-workers Quality 70 th 85 th 78 th 99 th 84 th 87 th 81 st Mission Alignment 81 st 77 th 75 th 69 th 91 st 87 th 83 rd Opinions Count 50 th 51 st 78 th 44 th 53 rd 24 th 37 th Encourages Development 41 st 43 rd 74 th 14 th 73 rd 36 th 31 st Care 37 th 39 th 49 th 12 th 73 rd 56 th 40 th Recognition 31 st 25 th 33 rd 8 th 74 th 33 rd 15 th Role Fitment 56 th 71 st 76 th 91 st 68 th 78 th 46 th Materials & Equipment 54 th 64 th 87 th 35 th 54 th 67 th Role Clarity 60 th 75 th 89 th 62 nd 93 rd 99 th 45 th >=60 th Percentile 41 st - 59 th Percentile <=40 th Percentile 41 Copyright © 2008 Gallup, Inc. All rights reserved.

Q 12 - - Jojobera TP Non Mgmt. Total Jojobera Total Grand Mean 3. 94 3. 95 Global %ile 53 rd 54 th Learn and grow 36 th 35 th Progress discussion 20 th 26 th Best friend 82 nd 87 th Co-workers Quality 70 th Mission Alignment 81 st 83 rd Opinions Count 50 th 63 rd Encourages Development 41 st 44 th Care 37 th Recognition 31 st 34 th Role Fitment 56 th 35 th Materials & Equipment 54 th 30 th Role Clarity 60 th 79 th >=60 th Percentile 41 st - 59 th Percentile <=40 th Percentile 42 Copyright © 2008 Gallup, Inc. All rights reserved.

Managing Enterprise level Parameters 43

Alignment and Future: Management N = 1297 %5 %4+%5 %1+%2 Gallup India Avg. Gallup India Best India Recession Avg. India Recession Best Tata Group Avg. Tata Group Best 68 89 -- -- 78 95 78 89 80 89 Benchmarks %4+%5

Communication and Future: Non Management Mean Gallup Global %ile 2008 2006 48 4. 02 60 th 59 68 53 4. 09 N = 1522 %5 %4+%5 %1+%2 65 th 69 74 Statistically significant increase/decrease compared to 2006 %iles based on Mean

Leadership - Management Mean 4. 07 4. 11 3. 97 N = 1297 Gallup Global %ile 45 th 2008 2006 - 29 78 68 - 25 76 61 - 21 71 57 %iles based on Mean %5 %4+%5 46 46

Leadership – Management N = 1297 Gallup India Avg. Gallup India Best India Recession Avg. India Recession Best Tata Group Avg. Tata Group Best 70 91 68 90 74 91 62 88 64 83 64 81 56 91 57 91 55 87 Benchmarks %4+%5 47 47

Culture: Management Mean 3. 63 3. 67 3. 07 2. 94 N = 1297 %5 %4+%5 %1+%2 2008 64 68 43 45 %iles based on Mean 2006 2005 14 20 44 56 14 20 51 58 11 11 34 37 7 15 23 41 %5 %5 %4+%5 48

Culture: Management Mean 4. 28 3. 77 4. 30 3. 97 N = 1297 %5 %4+%5 %1+%2 2008 2006 -- -- 68 -- -- -- 77 -- -- -- 76 -- -- -- 79 -- %5 %5 %4+%5 49

Culture: Non Management Mean Gallup Global %ile 2008 2006 52 3. 84 45 th 65 67 40 3. 76 39 th 58 57 49 3. 99 57 th 68 67 4. 02 N = 1522 %5 %4+%5 %1+%2 60 th 65 - Statistically significant increase/decrease compared to 2006 %iles based on Mean %5 %5 %4+%5 50 50

Facilities: Management Mean 3. 44 N = 1297 %5 %4+%5 %1+%2 2006 2005 -- -- -- 2008 %iles based on Mean %5 %5 %4+%5 51

Facilities: Non Management Mean Gallup Global %ile 2008 2006 56 4. 06 63 rd 71 73 45 3. 93 53 rd 62 62 54 4. 21 73 rd 71 76 59 4. 09 N = 1522 %5 %4+%5 %1+%2 65 th 71 78 Statistically significant increase/decrease compared to 2006 %iles based on Mean 52 52

Measurement & Rewards: Management N = 1297 Gallup India Avg. Gallup India Best India Recession Avg. India Recession Best Tata Group Avg. Tata Group Best 41 79 42 72 47 79 50 81 47 77 60 81 Benchmarks %4+%5

Measurement & Development: Non Management Mean 3. 63 3. 55 3. 82 N = 1522 %5 %4+%5 %1+%2 Gallup Global %ile 30 th 25 th 44 th 2008 62 - 64 2006 2005 36 41 50 55 43 - 61 - 50 54 68 72 Statistically significant increase/decrease compared to 2006 %iles based on Mean 54 54

Training, Development & Empowerment- Management N = 1297 %5 %4+%5 Gallup India Avg. Gallup India Best India Recession Avg. India Recession Best 61 82 59 82 72 81 54 70 56 66 46 57 57 85 56 82 54 85 61 81 56 80 64 80 %1+%2 Tata Group Avg. Tata Group Best Benchmarks %4+%5 55

Survey Communication & Action: Management Mean 3. 67 3. 75 3. 47 N = 1297 %5 %4+%5 %1+%2 Gallup Global %ile 33 rd 2008 54 23 rd 36 %iles based on Mean 2006 2005 22 36 50 68 35 30 68 64 22 28 51 63 %5 %5 %4+%5 56

Survey Communication & Action: Non Management Mean Gallup Global %ile 2008 2006 51 3. 83 3. 59 3. 31 %5 %4+%5 %1+%2 45 th 27 th 13 th 62 67 35 35 52 52 29 29 47 47 %iles based on Mean %5 %5 %4+%5 57

The Road Ahead: q-12 • Share results with team • Look at Low scores • Discuss plans that will take the scores up, with the team • Finalise plans, ask for resources • Review and share progress on a quarterly basis • If required, do a dipstick on team after intervention • Keep communication channels alive! 58

Improving Team Climate Key to develop Team Climate Action Plans

I know what is expected of me at work Ø My Departmental Processes are well defined and have well defined Measures Ø I am trained in these Processes Ø I know my role in each of these Processes, and track specific Measures Ø My Departmental Goals are aligned with Company Goals Ø My Goals are based on Departmental Goals Ø I am not unduly engaged in activities that are not covered by goals

Materials & Equipment Available Ø The Department has identified all Materials, Equipment & Tools, and Resources necessary to manage the Processes well Ø My Department does the resource analysis as a part of Annual Goal Setting Process Ø The Resource analysis covers the impact on performance Ø Resource assessment is regularly done as part of progress reviews

Do what I do best every day Ø Have Individual skills been mapped to position competency requirements? Ø Have Competency/Skill gaps been identified? Ø Are competency/skill gaps bridged before assigning a new role?

Recognition in the Past week Ø Have Department Reviews been structured? Ø How Individual achievements are shared with Team Members? Ø How do we recognize individual & team achievements on a regular basis within our Department? Ø Do we look for good work done by our team members?

Someone Cares Ø We are asked about any personal difficulties we may have? Ø We are not overloaded beyond a reasonable stretch Ø We feel comfortable in sharing our personal concerns with Team members? Ø Have we created SPR for every job in the Department, so that individual performance is not hampered if the FPR is not available for some personal reasons?

Encourages Development Ø Do we share our individual learning with Team Members? How & how often? Ø Have we identified Departmental Resources for various competencies? Ø Do we make ourselves available to coach our fellow team members as & when required? Ø Do we support our colleagues by sharing his/her responsibilities to make him/her available for learning opportunities?

My Opinion Counts Ø Do we regularly hold structured brainstorming sessions on issues of importance to departmental goals? Ø Do we take the opinion of concerned person before taking a decision that may impact his/her work? Ø Are we continuously engaging people in making small improvements? Ø Do we monitor performance on participation in our Team Meetings? Something like MEM Rating! Is the Participation score more than 7. 5?

Mission & Purpose alignment Ø Are all Team Members aware of Company’s Mission, Vision and Values (including the descriptors for key words)? Ø Do we have SDM? Ø Has it been prepared through participation by all members? Ø Do we immediately share the SDM with those who join the team later? Ø Do we immediately train a new employee in the relevant Processes, and help him/her prepare the goal sheets?

Co-workers committed to Quality Ø Do we review departmental & individual performances on a regular basis? Ø Are quality issues discussed and RCA done for any deviations? Ø Do we work together as problem solving team and use De. MMI methodology to improve? Ø Are all members of the team trained in problem solving & quality tools?

Best Friend at work Ø Do we have common goals that make us work together? Ø Do we celebrate success together? Ø Do we solve problems together? Ø Do we share our learning with our Team mates?

Progress in last 6 months Ø Do we follow the Appraisal process cycle without any delay? Ø Are each of the Appraisal meetings scheduled much in advance? Ø Is adequate time spent in these meetings? (Agree on adequate)

Opportunities to Learn & Grow Ø Are competency gaps clearly identified for each person in the department? Ø Does each person have a specific training plan? Ø Does the team leader have a pre training discussion with each person to clarify expectations from the training? Ø Does the team leader have a post training discussion with the person to review learning & its application on job? Ø Are there scheduled learning sessions within the department?

Q 12® Engagement Hierarchy Opportunities to learn and grow Progress discussion in last six months Best friend Coworkers committed to quality Mission/Purpose of company My opinions count Encourages development Supervisor/Someone cares Recognition last seven days Do what I do best every day Materials and equipment I know what is expected of me at work th How can we grow? ow Gr a Te ork w m Do I belong? al eri g na Ma pport Su What do I give? c si Ba What do I get? e Ne ds

Thank You 73