Emotional Quotient EQ BarOn 1988 Set of social

Emotional Quotient (EQ) (Bar-On, 1988) Set of social and emotional abilities for coping with the demands of daily life * Emotional Intelligence (EI) (Salovey & Mayor. 1990) Processing the information about emotion and emotional responses

Emotional Intelligence (EI) (Goleman, 1995) Emotional Intelligence Emotional Competencies Empathy, Learned optimism, Self Control Family, Workplace, Other life arenas

Emotional Intelligence Organizational Effectiveness Employee recruitment and retention Team work Development of talent Employee commitment morale health Innovation Productivity Efficiency

Sales Revenues Quality of service Customer loyalty Client or student outcomes Emotional Intelligence Individual Group

A Framework of Emotional Competencies Self (Personal Competence) Self-Awareness • Emotional self-awareness • Accurate self- awareness • Self-confidence Self-Management • Emotional self-control • Trustworthiness • Conscientiousness • Adaptability • Achievement drive • Initiative Other (Social Competence) Social Awareness • Empathy • Services orientation • Organizational awareness Relationship Management Developing others Influence Communication Conflict management Visionary leadership Catalyzing change Building bonds Teamwork and collaboration

Emotional Intelligence and Organizational Effectiveness Individual Emotional Intelligence Leadership HR Functions Relationships Organizational Climate And Culture Group Emotional Intelligence Organizational Effectiveness