Emotional Intelligence Emotional Intelligence Is The Key To

Emotional Intelligence

Emotional Intelligence Is The Key To Success n “’Emotional Intelligence’ refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. ” * – Self-awareness – Self management – Social awareness – Relationship management * Working With Emotional Intelligence, Daniel Goleman, Bantam Books, 1998

The Emotional Competence Framework n Personal Competence: These competencies determine how we manage ourselves. * – SELF-AWARENESS n Emotional self-awareness: Reading one’s own emotions and recognizing their impact; using “gut sense” to guide decisions n Accurate self-assessment: Knowing one’s strengths and limits n Self-confidence: A sound sense of one’s self-worth and capabilities *P Primal Leadership, Daniel Goleman, Harvard Business School Press, 2002

The Emotional Competence Framework n Personal Competence: * – SELF-MANAGEMENT n n Emotional self-control: Keeping disruptive emotions and impulses under control Transparency: Displaying honest and integrity; trustworthiness Adaptability: Flexibility in adapting to changing situations or overcoming obstacles Achievement: The drive to improve performance to meet inner standards of excellence *Primal Leadership, Harvard Business School Press, 2002

SELF-MANAGEMENT n n Initiative: Readiness to act and seize opportunities Optimism: Seeing the upside in events

The Emotional Competence Framework n Social Competence: These capabilities determine how we manage relationships: * – SOCIAL AWARENESS – Empathy: Sensing others’ emotions, understanding their perspective, and taking an active interest in their concerns – Organizational awareness: Reading the currents, decision networks, and politics at the organizational level – Service: Recognizing and meeting…client or customer needs * Primal Leadership, Harvard Business School Press, 2002

The Emotional Competence Framework n Social Competence: * – RELATIONSHIP MANAGEMENT n Inspirational leadership: Guiding and motivating with a compelling vision (for media salespeople this would translate into creating value with an inspiring vision for your medium and your media outlet) n Influence: Wielding a range of tactics of persuasion n Developing others: Bolstering others’ ability through feedback and guidance * Primal Leadership, Harvard Business School Press, 2002

RELATIONSHIP MANAGEMENT n Change catalyst: Initiating, managing, and leading in a new direction * n n Conflict management: Resolving disagreements Teamwork and collaboration: Cooperation and team building * Primal Leadership, Harvard Business School Press, 2002