Emotional Intelligence at Work Presented by Maribeth Bohley

Emotional Intelligence at Work Presented by: Maribeth Bohley

ACTIVITY

What is Emotional Intelligence (EI/EQ)? � � Emotional intelligence is the capacity of individuals to recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior. (Wikipedia) Popularized by Daniel Goleman in “Emotional Intelligence” and “Working with Emotional Intelligence. ”

Six Primary Emotions

ACTIVITY

A. 1. 2. 3. 4. 5. B. C. D. E.

Why Emotional Intelligence (EQ)?

Advantages of Strong Emotional Intelligence 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Deeper personal relationships Greater adaptability Increased personal insight Greater influence over others Fewer impulsive decisions Reduced stress Improved social skills Increased confidence Set of skills you can use to draw the best from yourself and others. Emotional intelligence supports your IQ. (EQ + IQ=Awesome) EQ success factor in work and all relationships

The Four Emotional Intelligence Skills 1. 2. 3. 4. Self Awareness Self Management Social Awareness Relationship Management

1. Self-Awareness The Ability to A. Be aware of ones’ own emotions B. Understand ones’ own emotional reactions C. Express ones’ emotions effectively in socially appropriate ways D. Demonstrate self-confidence E. Understand when an emotional state is present. F. Differentiate emotions G. Recognize blended emotions

2. Self-Management The ability to A. manage emotions B. control impulses caused by emotions C. self-motivate

3. Social Awareness/Empathy The ability to A. be aware of other’s emotions B. understand other’s emotions C. relate to others on an emotional level/empathize

4. Relationship Management The ability to A. solve problems involving others when intense emotions are involved B. Influence other’s emotional states C. Work with others toward shared goals D. Create group synergy in pursuing collective goals

Having these skills is what makes a person emotionally intelligent but they don’t guarantee that you will be emotionally competent on the job, it only means that you have excellent potential to learn them. Emotional Intelligence is the basis for the Emotional Competencies that make success possible.

The Emotional Competence Framework Personal Competence A. Self-Awareness B. Self-Regulation Social Competence C. Empathy D. Social Skills

Improve your EQ by: � Listening – focus on really hearing what’s said and not said (verbal & nonverbal) � Pausing - Stop and think � Reflecting - Think about interactions and gain valuable learning for future

What skills do employers want? 1. 2. 3. 4. 5. 6. Good communicators - Listening & oral communication Resilient - Adaptability and creative responses to setbacks and obstacles Personal management – self-control and self-confidence Motivated – ambition to work toward goals Team player – works well with others, cooperative Conflict management - skilled at negotiating disagreements

Thank you!