Emotional Intelligence A Foundation for Leadership Effectiveness Karen

Emotional Intelligence: A Foundation for Leadership Effectiveness Karen M. Dyer, Ed. D.

Visual Explorer • • • Choose an image that represents your personal perception about how you see yourself as a leader. Randomly choose an image that is face down. Do not look at that image. In trios in a round-robin fashion, each person first talk about what it is that they visibly can see in the image. (Do not talk about why you chose the image). Invite others to tell you what it is that they see. After everyone has talked about what it is that they see in the image, then in a round-robin fashion, each person talks about the image and why you chose it as a reflection of how you see yourself as a leader. 2

Visual Explorer • • • This image represents others perceptions about how they see you as a leader. This may not be the perception of how you see yourself but it could be others’ perceptions of you. In a round-robin fashion, each person first talks about what it is that they visibly can see in the image. (Do not talk about the significance of the image). Invite others to tell you what it is that they see. After everyone has talked about what it is that they see in the image, then in a round-robin fashion, each person talks about how this image could represent other’s perceptions about them as a leader. 3

Perceptions We are measured not by what we are, but by the perception of what we seem to be; not by what we say, but how we are heard; and not by what we do, but how we appear to do it. 4

Mental Models Are deeply ingrained assumptions, generalizations, or even pictures or images that influence how we understand the world and how we take action. Very often we are not consciously aware of our mental models or the effects that have on our behavior. 5

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Perceptions I know that you believe you understand what you think I said, but I am not sure you realized that what you heard is not what I meant. 7

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Perceptions “Whenever two people meet, there are really six people present. There is each man as he sees himself, each man as the other person sees him, and each man as he really is. ” William James (1842 -1910) American psychologist and philosopher 9

Johari Window Known to self Not known to self Known to others I Area of Free Activity II Blind Area Not known to others III Hidden or Avoided Area IV Area of Unknown Activity 10

What Do the Best Leaders Have in Common? A high degree of emotional intelligence 11 11

Emotional intelligence is twice as important as technical skills or IQ. 12 12

Emotional Intelligence People higher in emotional intelligence are happier with their lives and perform better on the job. 13

Components of Emotional Intelligence 1 Self awareness 2 Self. Management 3 Social Awareness 4 Relationship Management 14

1 Self-Awareness The ability to accurately perceive your emotions and stay aware of them as they happen. This includes keeping on top of how you tend to respond to specific situations and certain people. 15

1 Self-Awareness • Recognizes how behavior impacts others • Is confident in abilities • Acknowledges own shortcomings • Is aware of own emotions as they happen 16

2 Self-Management The ability to use awareness of your emotions to stay flexible and positively direct your behavior. This means managing your emotional reactions to all situations and people. 17

2 Self-Management • Considers many options before making a decision • Strives to make the most out of situations whether good or bad • Embraces change early on • Tolerates frustration without getting upset 18

3 Social Awareness The ability to accurately pick up on emotions in other people and get what is really going on. This often means understanding what other people are thinking and feeling, even if you don’t feel the same way. 19

3 Social Awareness • Is open to feedback • Notices other people’s feelings • Picks up the mood in the room • Hears what others are really saying 20

4 Relationship Management The ability to use awareness of one’s emotions and the emotions of others to successfully manage interactions by letting emotional awareness guide clear communication and effectively handle conflict. 21

Relationship Management 4 • Communicates clearly and effectively • Handles conflict effectively • Uses sensitivity to another person’s feelings to manage interactions • Learns about others in order to get along better with them 22

Emotional intelligence can be learned. 23

Emotional Intelligence Nice to have Need to have 24

2 5 Daniel Goleman Emotional Intelligence https: //www. youtube. com/watch? v=FTm. Pyhf. Y 7 FQ 25

Characteristics of Emotional Intelligence • You have a robust emotional vocabulary • You’re curious about people • You embrace change • You know your strengths and weaknesses • You’re a good judge of character • You are difficult to offend • • • Excerpted from the article, “Are You Emotionally Intelligent? Here’s How to Know for Sure” by Travis Bradberry 26

Characteristics of Emotional Intelligence (cont’d) • You know how to say no (to yourself and others) • You let go of mistakes • You give and expect nothing in return • You don’t hold grudges • You neutralize toxic people • You don’t seek perfection • • • Excerpted from the article, “Are You Emotionally Intelligent? Here’s How to Know for Sure” by Travis Bradberry 27

Characteristics of Emotional Intelligence (cont’d) • You appreciate what you have • You disconnect • You limit your caffeine intake • You get enough sleep • You stop negative self-talk in its tracks • You won’t let anyone limit your joy • • • Excerpted from the article, “Are You Emotionally Intelligent? Here’s How to Know for Sure” by Travis Bradberry 28

Characteristics of Emotional Intelligence Choose 1 -2 of these that you really resonate and discuss why. 29

Emotional Intelligence A take-away from this session is… I commit to… I promise myself… 30