Emonitoring in the Workplace Trent and Jamila Robert

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E-monitoring in the Workplace Trent and Jamila Robert and Jamie

E-monitoring in the Workplace Trent and Jamila Robert and Jamie

The E-Monitoring Team JAMIE ROBERT TRENT JAMILA

The E-Monitoring Team JAMIE ROBERT TRENT JAMILA

What is E-Monitoring? § Using electronics to watch, keep track of, or check employees’

What is E-Monitoring? § Using electronics to watch, keep track of, or check employees’ productivity and use of company equipment.

Current Uses § § § ID tags E-mail Phone calls Keystroke Computer monitoring Physical

Current Uses § § § ID tags E-mail Phone calls Keystroke Computer monitoring Physical monitoring

Keystroke Skit

Keystroke Skit

[18/03/2008, 21: 36]. User: "rdriver". Window title: "Mozilla Firefox Start Page - Mozilla Firefox"

[18/03/2008, 21: 36]. User: "rdriver". Window title: "Mozilla Firefox Start Page - Mozilla Firefox" onyen. unc. edu rdriver [18/03/2008, 21: 37]. User: "rdriver". Window title: "https: //webmail 3. isis. unc. edu - Webmail : : Message Composition - Mozilla Firefox" [email protected] Work Sucks. Hey buddy work sucks again. I really hate the boss, we dont get any breaks so I just slack off on the internet! [18/03/2008, 21: 37]. User: "rdriver". Window title: "Mozilla Firefox Start Page - Mozilla Firefox" facebook. com jamie [18/03/2008, 21: 38]. User: "rdriver". Window title: "Mozilla Firefox Start Page - Mozilla Firefox" nasdaq. com goog [18/03/2008, 21: 38]. User: "rdriver". Window title: "Mozilla Firefox Start Page - Mozilla Firefox" espn. go. com north carolina

Real World § Smyth vs. Pillsbury legal case Email monitoring § ECPA - Electronic

Real World § Smyth vs. Pillsbury legal case Email monitoring § ECPA - Electronic Communications Privacy Act One party consents Company provides equipment Used for business purposes

Productivity § How does being monitored affect productivity?

Productivity § How does being monitored affect productivity?

Productivity § Not working number of hours paid to work § Non-work related internet

Productivity § Not working number of hours paid to work § Non-work related internet uses § Excessive use poor performance § $1. 7 bn NCAA Tourney § Sources: NCAA (Challenger, Gray, Christmas Inc. study); performance (1993 Mc. World study).

Productivity § If employees know they are being monitored, they will be more productive

Productivity § If employees know they are being monitored, they will be more productive § 78% of companies report internet abuse by employees § Will they waste time no matter what? § Source: 2002 study by Computer Security Institute

Productivity § Quality over Quantity Being monitored by numbers does not represent the quality

Productivity § Quality over Quantity Being monitored by numbers does not represent the quality of the goods produced Rush to meet a goal number but the products will not be in as good of condition

Productivity § Satisfied employees are more prone to be more productive Give more breaks!

Productivity § Satisfied employees are more prone to be more productive Give more breaks! § Ex: Break Duration Study 80% increase in errors when working without breaks Source: Nicola Green, “Work-Related Musculoskeletal Disorders (WMSD*) and Breaks”

Abuse and Discrimination Monitoring Helps Prevent inappropriate emails Reduce harassing behavior/expensive lawsuits Prevent theft/destruction

Abuse and Discrimination Monitoring Helps Prevent inappropriate emails Reduce harassing behavior/expensive lawsuits Prevent theft/destruction Monitoring Doesn’t Help Could exploit different groups Sources: 1999 Elron survey: 64% of employees had sent or received “adultoriented” emails.

Privacy § Privacy is defined as the quality or state of being apart from

Privacy § Privacy is defined as the quality or state of being apart from company or observation; freedom from unauthorized intrusion (Nord) § Should the company know all information about their employees?

Privacy vs. Monitoring Controversies § Impact on insurance, personal life, illness § Should company

Privacy vs. Monitoring Controversies § Impact on insurance, personal life, illness § Should company know all information § Physical equivalence of cyberspace/difference jobs § If monitor should you monitor everything? § Fake/inactive cameras - lying, unethical?

Is it Ethical to Monitor? § Theories Utilitarianism vs. Just Consequentialism

Is it Ethical to Monitor? § Theories Utilitarianism vs. Just Consequentialism

Tradeoffs and Risks § Alerts if they cross certain boundaries § Is employee productivity

Tradeoffs and Risks § Alerts if they cross certain boundaries § Is employee productivity worth more than their privacy? § How much are employees/employers willing to risk? § Where will we be in 5 to 10 years?

Conclusions § How do we find a median? § What does the class think?

Conclusions § How do we find a median? § What does the class think?

Last man Standing § Green means true and red means false § Stay standing

Last man Standing § Green means true and red means false § Stay standing if you answer correctly and sit down if you answer incorrectly § Prize for the winner!!

Question TRUE (green) or FALSE (red) Government wiretaps aren’t considered e-monitoring.

Question TRUE (green) or FALSE (red) Government wiretaps aren’t considered e-monitoring.

Answer ANSWER: TRUE EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST

Answer ANSWER: TRUE EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

Question § TRUE (green) or FALSE (red) § Employees have a constitutional right to

Question § TRUE (green) or FALSE (red) § Employees have a constitutional right to privacy in every workplace.

Answer § ANSWER: FALSE Employers are not required to tell their employees if they

Answer § ANSWER: FALSE Employers are not required to tell their employees if they are being monitored. Employees’ constitutional right to privacy does not extend to the workplace. § EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

Question § TRUE (green) or FALSE (red) The Electronic Communications Privacy Act (ECPA) is

Question § TRUE (green) or FALSE (red) The Electronic Communications Privacy Act (ECPA) is in effect when both parties consent and the company provides the equipment.

Answer § False The ECPA is in effect when ONE party consents. EVERYONE HOLDING

Answer § False The ECPA is in effect when ONE party consents. EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.

Question TRUE (green) or FALSE (red) Smyth Vs. Pillsbury involved a case where monitored

Question TRUE (green) or FALSE (red) Smyth Vs. Pillsbury involved a case where monitored phone calls and voice mail led to the firing of an employee

Answer § FALSE § It involved monitoring email § EVERYONE HOLDING A GREEN CARD

Answer § FALSE § It involved monitoring email § EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN

Question TRUE (green) or FALSE (red) At least 75% of companies reported employee abuse

Question TRUE (green) or FALSE (red) At least 75% of companies reported employee abuse of internet access, according to one study.

Answer ANSWER: TRUE, the study showed 78% of companies reported abuse. EVERYONE HOLDING A

Answer ANSWER: TRUE, the study showed 78% of companies reported abuse. EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

Question TRUE (GREEN) OR FALSE (RED) TYLER HANSBROUGH IS NOW THE ALL-TIME ACC LEADER

Question TRUE (GREEN) OR FALSE (RED) TYLER HANSBROUGH IS NOW THE ALL-TIME ACC LEADER IN MADE FREE THROWS

Answer FALSE, HE’S THREE FREE-THROWS SHORT OF LAETTNER’S RECORD. EVERYONE HOLDING A GREEN CARD

Answer FALSE, HE’S THREE FREE-THROWS SHORT OF LAETTNER’S RECORD. EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.

Question TRUE (green) or FALSE (red) Courts have ruled that employees can be fired

Question TRUE (green) or FALSE (red) Courts have ruled that employees can be fired for electronic misconduct even if the employer hadn’t told the employees that they were being monitored.

Answer ANSWER: TRUE EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST

Answer ANSWER: TRUE EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.

Question TRUE (green) or FALSE (red) UNC is in the SOUTH bracket in the

Question TRUE (green) or FALSE (red) UNC is in the SOUTH bracket in the NCAA Tournament.

Answer § False § UNC is in the East Bracket

Answer § False § UNC is in the East Bracket

Question § TRUE (green) or FALSE (red) § Bosses now can remotely see employees’

Question § TRUE (green) or FALSE (red) § Bosses now can remotely see employees’ monitors in real-time.

Answer § ANSWER: TRUE. § EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR

Answer § ANSWER: TRUE. § EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

Question TRUE (green) or FALSE (red) § An employer using an e-mail monitoring application

Question TRUE (green) or FALSE (red) § An employer using an e-mail monitoring application can read the text or attachments in your company e-mail.

Answer § ANSWER: TRUE. An employer can read everything within company e-mail. § EVERYONE

Answer § ANSWER: TRUE. An employer can read everything within company e-mail. § EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME

Question TRUE (green) or FALSE (red) Most monitoring software only show statistics or numbers

Question TRUE (green) or FALSE (red) Most monitoring software only show statistics or numbers about an employee.

Answer § True Most monitoring software only show the quantity rather than quality of

Answer § True Most monitoring software only show the quantity rather than quality of an employee’s productivity.

FINAL QUESTION! § During this class you have all been monitored. What percentage of

FINAL QUESTION! § During this class you have all been monitored. What percentage of the class has “Sidetracked” on their computers? § REMAINING PLAYERS ONLY: Write down your name and guess on a piece of paper. § Closest to the true number wins a prize.

Videos – Loss of Privacy § Head phones § Star Wars

Videos – Loss of Privacy § Head phones § Star Wars