Emerging Market Client 50 249 benefiteligible employees 6

Emerging Market Client 50 – 249 benefit-eligible employees 6 core C&D credits per plan year 1 1 © 2020 HUBTailored International Limited. Solutions. Peace of Mind Advocacy. Insurance

Core OE Communications Strategy – Emerging Market Sample OE communication strategy developed for an Emerging Market client: 50 – 249 benefit-eligible employees; 6 core C&D credits per plan year • FINAL FORMAT AND DELIVERY METHOD DETAILS 3 credits PDF provided to Client • 8. 5” x 11”, 8 pages • PDF includes navigation features and clickable links • Content: Welcome, eligibility & enrollment, medical, dental, vision, FSA, life and AD&D, disability, EAP, voluntary benefits, valuable extras, cost of benefits, contact information • Timing TBD Benefit Spot Mobile App 2 credits Mobile app, available for download in the Apple and Google Play app stores • Mobile benefits app with company code: TBD • Support Buttons Select either six or nine: Benefits | Contacts | Videos | Terminology | Eligibility & Enrollment | Benefit Resources | Rx Pricing | Medical Pricing | Telehealth | EAP | Call HR/Service Center • Timing TBD Mobile App Promotional Materials N/A (Included with app build) Email Postcard • Promotional materials to spread the word about the new benefits app • Name, screenshot of app, overview of capabilities and how to download • Timing TBD Printed and mailed to employee homes • Size: 5. 5” x 8. 5” • Content: OE dates, action needed, any meeting dates, where to go for more information • Printing and mailing cost estimates will be provided in advance for approval • Timing TBD Link provided to client • Length: 15 -minute video with voice-over hosted on Brainshark • Content: Overview of benefits, what’s new, key actions to take at OE, welcome message from CEO, eligibility & enrollment, medical, dental, vision, FSA, life and AD&D, disability, EAP, voluntary benefits, valuable extras, cost of benefits, contact information • Timing TBD DELIVERABLE CORE C&D CREDITS Core Benefits e. Guide OE Postcard 1 credit DIY On-Demand OE Presentation (PPT with voice-over and/or video) N/A (DIY, completed by HUB account team and/or client) 2 © 2020 HUB International Limited. TIMING

Select Market Client 250 – 499 benefit-eligible employees 10 core C&D credits per plan year 3 3 © 2020 HUBTailored International Limited. Solutions. Peace of Mind Advocacy. Insurance

Core OE Communications Strategy – Select Market Sample OE communication strategy developed for an Select Market client: 250 – 499 benefit-eligible employees; 10 core C&D credits per plan year • DELIVERABLE CORE C&D CREDITS FINAL FORMAT AND DELIVERY METHOD DETAILS • 8. 5” x 11”, 8 pages • PDF includes navigation features and clickable links • Content: Welcome, eligibility & enrollment, medical, dental, vision, FSA, life and AD&D, disability, EAP, voluntary benefits, valuable extras, cost of benefits, contact information • Timing TBD TIMING Core Benefits e. Guide 5 credits PDF provided to Client Rate Sheet 1 credit PDF provided and also linked in Benefits e. Guide • 8. 5” x 11”, one page • Includes: Medical, dental and vision rates • Timing TBD Benefit Spot Mobile App 2 credits Mobile app, available for download in the Apple and Google Play app stores • Mobile benefits app with company code: TBD • Support Buttons Select either six or nine: Benefits | Contacts | Videos | Terminology | Eligibility & Enrollment | Benefit Resources | Rx Pricing | Medical Pricing | Telehealth | EAP | Call HR/Service Center • Timing TBD Mobile App Promotional Materials N/A (Included with app build) Email Postcard • Promotional materials to spread the word about the new benefits app • Name, screenshot of app, overview of capabilities and how to download • Timing TBD Printed and mailed to employee homes • Size: 5. 5” x 8. 5” • Content: OE dates, action needed, any meeting dates, where to go for more information • Printing and mailing cost estimates will be provided in advance for approval • Timing TBD OE Postcard 4 © 2020 HUB International Limited. 1 credit

Cont: Core OE Communications Strategy – Select Market Sample OE communication strategy developed for an Select Market client: 250 – 499 benefit-eligible employees; 10 core C&D credits per plan year • DELIVERABLE CORE C&D CREDITS DIY On-Demand OE Presentation (PPT with voice-over and/or video) N/A (DIY, completed by HUB account team and/or client) Brainshark Video Library EAP (Mental Health) Flier Choose the Right Provider Flier 5 © 2020 HUB International Limited. FINAL FORMAT AND DELIVERY METHOD DETAILS TIMING Link provided to client • Length: 15 -minute video with voice-over hosted on Brainshark • Content: Overview of benefits, what’s new, key actions to take at OE, welcome message from CEO, eligibility & enrollment, medical, dental, vision, FSA, life and AD&D, disability, EAP, voluntary benefits, valuable extras, cost of benefits, contact information • Timing TBD N/A Link provided for posting and distribution • Short educational videos with pre-defined script/voiceover and design • Video Options (Select which you’d like!): Open Enrollment, Wellness 101, How Your Rx is Covered, Supplemental Employee Benefits Overview, How the HSA Works + Limits, Qualified HSA Expenses, Benefits Terminology, 2020 Qualifying Life Events • Timing TBD 1 credit PDF provided for posting and distribution • 8. 5” x 11”, one page • Confidential counseling (anxiety, depression, stress management) | Online resources | Work-life support | Financial and legal advice | How to access benefit • Timing TBD PDF provided for posting and distribution • 8. 5” x 11”, one page • When to use telemedicine, visit your PCP, minute clinic, urgent care, ER | Using in-network providers 1 credit • Timing TBD

Key Market Client 500+ benefit-eligible employees 16 core C&D credits per plan year 6 6 © 2020 HUBTailored International Limited. Solutions. Peace of Mind Advocacy. Insurance

Core OE Communications Strategy – Key Market Sample OE communication strategy developed for an Key Market client: 500+ benefit-eligible employees; 16 core C&D credits per plan year • DELIVERABLE CORE C&D CREDITS FINAL FORMAT AND DELIVERY METHOD DETAILS • 8. 5” x 11”, 8 pages • PDF includes navigation features and clickable links • Content: Welcome, eligibility & enrollment, medical, dental, vision, FSA, life and AD&D, disability, EAP, voluntary benefits, valuable extras, cost of benefits, contact information • Timing TBD TIMING Core Benefits e. Guide (with custom colors) 6 credits PDF provided to Client Rate Sheet 1 credit PDF provided and also linked in Benefits e. Guide • 8. 5” x 11”, one page • Includes: Medical, dental and vision rates • Timing TBD Benefit Spot Mobile App 2 credits Mobile app, available for download in the Apple and Google Play app stores • Mobile benefits app with company code: TBD • Support Buttons Select either six or nine: Benefits | Contacts | Videos | Terminology | Eligibility & Enrollment | Benefit Resources | Rx Pricing | Medical Pricing | Telehealth | EAP | Call HR/Service Center • Timing TBD Mobile App Promotional Materials N/A (Included with app build) Email Postcard • Promotional materials to spread the word about the new benefits app • Name, screenshot of app, overview of capabilities and how to download • Timing TBD Printed and mailed to employee homes • Size: 5. 5” x 8. 5” • Content: OE dates, action needed, any meeting dates, where to go for more information • Printing and mailing cost estimates will be provided in advance for approval • Timing TBD OE Postcard 7 © 2020 HUB International Limited. 1 credit

Core OE Communications Strategy – Key Market Sample OE communication strategy developed for an Key Market client: 500+ benefit-eligible employees; 16 core C&D credits per plan year • DELIVERABLE CORE C&D CREDITS DIY On-Demand OE Presentation (PPT with voice-over and/or video) N/A (DIY, completed by HUB account team and/or client) FINAL FORMAT AND DELIVERY METHOD DETAILS TIMING Link provided to client • Length: 15 -minute video with voice-over hosted on Brainshark • Content: Overview of benefits, what’s new, key actions to take at OE, welcome message from CEO, eligibility & enrollment, medical, dental, vision, FSA, life and AD&D, disability, EAP, voluntary benefits, valuable extras, cost of benefits, contact information • Timing TBD N/A Link provided for posting and distribution • Short educational videos with pre-defined script/voiceover and design • Video Options (Select which you’d like!): Open Enrollment, Wellness 101, How Your Rx is Covered, Supplemental Employee Benefits Overview, How the HSA Works + Limits, Qualified HSA Expenses, Benefits Terminology, 2020 Qualifying Life Events • Timing TBD EAP (Mental Health) Flier 1 credit PDF provided for posting and distribution • 8. 5” x 11”, one page • Confidential counseling (anxiety, depression, stress management) | Online resources | Work-life support | Financial and legal advice | How to access benefit • Timing TBD Choose the Right Provider Flier 1 credit PDF provided for posting and distribution • 8. 5” x 11”, one page • When to use telemedicine, visit your PCP, minute clinic, urgent care, ER | Using in-network providers • Timing TBD 1 credit PDF provided for posting and distribution • 8. 5” x 11”, two pages • High level benefit information including: medical, dental, vision, FSA, life and AD&D, disability, EAP, voluntary benefits, valuable extras, cost of benefits • Timing TBD Brainshark Video Library Recruiting Flier 8 © 2020 HUB International Limited.