Emergency Notification System Tarun Chigurupati UCSF IT Department

Emergency Notification System Tarun Chigurupati UCSF IT Department 1/4/2022

What is Everbridge? • • • 1/4/2022 Emergency Notification System used by UCSF Everbridge enables users to send notifications via mobile or computer to individuals or groups using lists, locations, and maps. Users can be notified before, during or after an event

Notification Contact Methods Email SMS message Fax Contact Methods TTY call and TAP page 1/4/2022 Plain Text Voice Call to phone number

Notification Delivery • • 1/4/2022 A user can choose the preferred delivery method The order in which a user wishes to be contacted is called a contact path (5 contact paths person)

How to send a notification 1. Login to Everbridge 1/4/2022 2. Choose Organizatio n Admin 3. Select message type and priority 4. Prepare notification 5. Select Contacts 6. Review and/or change settings 7. Send a notificatio n

Go to the app store and download an app called the Everbridge Manage. Bridge application 1/4/2022

Login to Everbridge Login with your My. Access credentials after enabling SSO and typing in the SSO Phrase: UCSF@lerts 1 1/4/2022

Choose Organization Admin Select the Organization Admin (if needed) 1/4/2022

Prepare Notification Use one of the following notification templates if available: • Safety Check • Activate DR Plan Click checkbox and send template STOP HERE IF THIS IS THE CASE 1/4/2022

Prepare Notification -Select Message Priority & Message Type -Prepare Title & Body of message 1/4/2022

Step 5: Select Contacts Groups 1/4/2022

Step 5: Select Contacts Individuals 1/4/2022

Step 5: Select Contacts Rules 1/4/2022

Step 5: Select Contacts Contact Selection Options (Map) 1. Address 2. Radius 3. My. Shapes 1/4/2022

Step 6: Review and/or Change Settings 1/4/2022

Step 7: Send Notification Tap Send 1/4/2022

Send a notification (Web Browser) 1. 2. 3. 1/4/2022 Type Everbridge Manager into My. Access Click Notifications Tab and Click on Notification Templates Follow similar steps as mobile phone for sending notification

Ask to the Team Members Contact Information in Everbridge is currently limited to work information. If the UCSF network was down, email was down, telephones were down, we wouldn't be able to reach anyone. Please ask your team members to update their personal contact information in the Everbridge Member portal. 1/4/2022

Everbridge Live Operator Global Direct Emergency +1 818 -230 -9797 U. S. & Canada Toll-Free Emergency 877 -220 -4911 United Kingdom Toll-Free Emergency 0800 -098 -8273 Germany Toll-Free Emergency 0800 -181 -9027 France Toll-Free Emergency 0 -805 -08 -06 -13 Spain Toll-Free Emergency 900 -83 -88 -75 1/4/2022