Embrace the Physical World Proactive Device Monitoring Keeps

Embrace the Physical World: Proactive Device Monitoring Keeps the Wheels Turning Tom Gerace Assistant Vice President for Enterprise Services Tulane University Jimmy Ball Deputy CIO for Academic Technology The University of Mississippi 1

Agenda About us The problem: Physical devices in our environments – Our Internet of Things The challenges: Device monitoring to know their state Your environment: Embrace the physical world! The future: What’s next? This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-Non. Commercial-Share. Alike license, which grants usage to the general public with the stipulated criteria. 2

Embrace the Physical World… “I want to stay as close to the edge as I can without going over. Out on the edge you see all kinds of things you can't see from the center. ” Kurt Vonnegut 3

Tulane University 4

Classroom Technologies 5

Topology & Infrastructure • • 1 or 2 projectors Multiple rooms Multiple buildings Multiple campuses Uptown • Classroom 1 • Classroom 2 • Classroom n Downtown Elmwood Biloxi … • Classroom 1 • Classroom 2 • Classroom n • Classroom 1 • Classroom n 6

Challenges • One (small) team of instructional technology staff • Quantity of classrooms across multiple campuses • Time sensitive nature of teaching/meeting spaces • Mobilizing staff to many different locations • Monitoring the status of classroom technologies • Record-keeping and reporting 7

What is YOUR Internet of Things? • What is in your environment? – – – Audio-visual equipment Temperature sensor Air flow meter Water leak detector Security gate • What are you monitoring now? • How can you integrate with your ITSM? – E-mail – External event sources – Solarwinds, SNMP traps 8

Enterprise AV Management Network-connected projectors Monitor Notification 9

Enterprise AV Management 1. 0 Extron Global. Viewer; Crestron Fusion Network-connected projectors E-mail notification to staff 10

Enterprise AV Management 2. 0 Enterprise system Network-connected projectors ITSM • • Incident creation Workflows Reporting Cross-team integration 11

Enterprise AV Management 2. 0 • ITSM integration with Extron Global. Viewer Enterprise, Crestron Fusion – E-mail notification of monitored conditions • Incident creation, workflows, cross-team integration, reporting 12

Incident List 13

Projector Lamp Hours Incident 14

Results and Next Steps • Proactive – Nearly 100% equipment readiness – High degree of faculty satisfaction – Great student classroom experience • Asset Management – Detailed equipment information – Warranty information – History, Reporting • Event Management – Other types of equipment or services – Standard monitoring tools 15

University of Mississippi 16

Automated Attendance Monitoring and Intervention for Student Success For Students Valid Barcode? N o Valid Time? N o Y e s • Lower division courses • High capacity class rooms • Highly utilized class rooms Logging SAP Student Lifecycle Management Instructor Considerations • Use is optional • Runs independent of attendance policies • Scanning times can be flexible • Requires minimal ongoing effort Goals Scan ID Student Target Audiences View Logs Advisors and Parents Mid-Term Grade vs. Absences • • Facilitate retention efforts Encourage student attendance Reduce administrative burden on instructors Eliminate bookkeeping tasks during class Current Statistics • 67 Rooms • 122 Scanners • 650+ Classes • 45, 000+ Bookings • 800, 000+ Scans 17

Barcode Scanner • Motorola Symbol MK 500 Micro. Kiosk – – – – Evaluated by faculty during pilot 2 D Barcode Imager Touch-Screen Interface Speaker Wired/Wireless Networking Power Adapter or Power-Over-Ethernet Windows CE. NET 5. 0, IE 6. 0 Pocket Browser 18

Barcode Scanner Remote Administration and Monitoring • SOTI Mobi. Control (www. soti. net) – IT Administrator’s interface – GUI driven – Windows Server required • Monitoring – Mobi. Control (alive) – Developed • Connectivity between web layer and SAP • Custom “ping” monitor – Administrative interface with authentication – Grouped alerts 19

Top Takeaways 1 2 3 Think beyond "IT" and embrace the physical world. Integrate currently-monitored devices into your ITSM. Reap the benefits of ITSM integration – work flows, reporting, transparency. 20

Embrace the Physical World… “Great technology can be magical – and its end result can look effortless. But when you lift the curtain you’ll see a lot of hard work and dedication. Our IT team’s work is everywhere we look… IT helps make the magic real…” Al Weiss, President Worldwide Operations, Walt Disney Parks and Resorts 21

Thank You Tom Gerace tom@tulane. edu Jimmy Ball jb@olemiss. edu 22