Email Etiqu ette Mr Eble CP 1 English

Email Etiqu ette Mr. Eble CP 1 English II

Ways in which we communicate today… 0 One-on-one discussions 0 Text messaging 0 Phone calls 0 Letters 0 Nonverbal communication 0 Skype 0 Facebook 0 Twitter 0 My. Space 0 Email 0 Letters to the editor 0 Group conversations 0 Blogs 0 You. Tube video 0 Newspaper articles 0 Discussion boards Each type of communication has its own rules, benefits, drawbacks and appropriate situations…

Email Etiquette 0 Etiquette: 0 the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life 0 the rules for such forms, manners, and ceremonies 0 Why it’s important: 0 Without immediate feedback from the reader, it’s easy to be misunderstood. 0 Other forms of communication using writing (especially texting) have watered down people’s language skills … 0 Email isn’t private…it is a permanent record of your communication OMG, PLZ HLP ME! Send me the 20 Myths study guide.

Elements of Email Etiquette 0 Basics 0 Tone 0 Attachments 0 Complaints 0 Acceptable topics for email 0 Poor topics for email

Basics 0 When mailing a teacher, ALWAYS include your full name and/orclass period 0 When you reach college, it’s best to include as much specific information as possible 0 If you’re emailing a teacher, include your class and what the email is specifically regarding in the subject. 0 EXAMPLE: 0 Chris Jones, A 3: Help with Paper #1

The Basics 0 Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it 0 Try to keep the email brief (one screen length) 0 Respond to emails within the same time span you would a phone call 0 Check for spelling, punctuation and grammar errors before clicking Send 0 Use a professional font, not decorative

Tone 0 Write in a positive tone –When I complete the assignment versus If I complete the assignment 0 Opening an email with some background about yourself always helps to establish a friendly tone 0 Use background according to your audience (amount, type of information) 0 Don’t use emoticons—smiles , winks ; -) and other graphical symbols—with teachers or possible employers. 0 Stray from using sarcasm, which is very difficult to use over email 0 Review your email to be sure that your wording doesn’t sound accusatory, angry, petulant, blunt, or demanding. 0 Never use all capital letters—IT SOUNDS LIKE YOU’RE SHOUTING

Attachments 0 When you are sending attachments, include in the email the filename, what format it is in, and the version of the program 0 Attached you’ll find a copy of my research paper in the Word document entitled Smith. Research. docx 0 Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility—sometimes people don’t always have the same word processing capabilities as you.

Complaints 0 You should briefly state the history of the problem to provide context for the problem 0 Explain the attempts you made previously to resolve the problem 0 Show why it is critical for the problem to be resolved by your reader 0 Offer suggestions on ways you think it can be resolved or how you are willing to help in the matter

Closing / Finishing 0 It’s best to use a simple signature line with a salutation. 0 If you need your audience to be able to contact you in some other way, provide that contact information after your name. 0 Don’t provide unusual signature lines on emails 0 Always proofread an email for 0 grammar 0 tone (it’s easy to rage-type…) 0 conciseness

Acceptable topics for email 0 You should email your teacher if: 0 You have an easy question that can be answered in a paragraph or less 0 You have an assignment that you are allowed to submit via email

Poor topics for email 0 There are some rules that it’s best to follow, such as: 0 Don’t try to turn in an assignment through email if your teacher has specified against it 0 If you have to get an extension for an assignment, do it in person 0 Don’t bring up any topic that will require continuous conversation 0 If things become heated, there is a large risk for misunderstanding, so it’s best to talk face-to-face

Overall… 0 Don’t use email as a replacement for face-to-face communication… 0 Remember your audience and situation… 0 Take your time… 0 Be brief and concise…