Elektra Mararian i Pass Asia Pte Ltd Managing

Elektra Mararian i. Pass Asia Pte Ltd Managing Director, Asia and Japan Remote Access Network – A Case Study Tuesday, February 22, 2001

Case Study: Zilog § The Company § The Situation § The Challenge § Two Engineers in India § Twelve Engineers in India § Zilog story after i. Pass § How i. Pass handles Settlement § Summary

The Company § Global Design Systems Company + § 1300 Employees § 120 Distributor locations § Offices: Bangalore, India; Manila, Philippines; USA: California, Texas, Idaho, Washington

The Situation § Spending US$30, 000 (RM 114, 000) a month for remote access § Programmers located in India, Brazil, Malaysia, United States § Combo modem bank/ISP: • Cost of long distance, 800 numbers and modem banks, too expensive, not enough coverage, unreliable, security issues and not scaleable. § Difficulties with the dialer § No real network tracking or cost controls

The Challenge § Keep worldwide employees and business partners connected – needed to be easy to use. § Find a more secure, reliable and easy -to-access solution with global access § Reduce connectivity costs in India, Malaysia, the Philippines and Brazil § Needed simple usage statements and network measurement § Concerned about security

Two Engineers in India § Two U. S. Zilog Engineers went to India for one week (pre-i. Pass) § Had trouble with enough POPs in India and Brazil, as well. § Spent US$5, 000 (RM 19, 000) for remote access in one week! § Accounting wasn’t happy

Twelve Engineers in India § i. Pass offered Zilog the opportunity to test its service § This time twelve engineers were going to India § At the end of the week, remote access costs were only US$500 (RM 1, 900)

Zilog story after i. Pass § i. Pass assisted Zilog in implementing a one-click secure VPN solution § Immediate Savings: 60% savings to US$12, 000 (RM 45, 600) a month § Gained vastly improved network service quality § Zilog awards employee achievement award to i. Pass employees!

How i. Pass handles Settlement

i. Pass Network Architecture VPN Remote Access Point ISP or CORPORATE SITE INTERNET Remote Access User Launches i. Pass Client Software SSL Encryption Firewall i. Pass Roam. Server Software with AAA Server i. Pass Net. Server (Provider) Software Europe Asia USA West USA EAST Globally-located i. Pass Transaction Centers Failsafe i. Pass. Transaction Servers are globally located To forward authentication request and real-time “call detail records”

Pricing and Billing: Settlement System § Our relationships with suppliers and customers are multi-faceted and increasingly complex: • • • § Every transaction has both a supplier and a customer Increasingly diverse pricing models and billing relationships are required Real-time reporting is needed to rapidly identify network and customer issues i. Pass Settlement System is a scalable, manageable secure settlement/clearinghouse system • • • Customer or ISP enabled with i. Pass Roam. Server Internet SSL Encryption Firewall Authentication Server i. Pass Transaction Center Table-driven rating engine supports flatrate, usage, and transaction-based billing Call records are processed twice – for the provider and the customer Rating is done in real time, allowing immediate revenue insight i. Pass Settlement System

Network Quality Management: SQM § Managing quality across hundreds of service providers a unique challenge: • • § Remote User running i. Pass. Connect Client Must measure end user experience and POP quality Quickly identify network problems Optimize supplier quality and cost Provide help desks with detailed information about individual results SQM measures quality: • • Every call attempt is logged, whether successful or not Sophisticated reports track POP trends, highlight troublesome POPs and providers Corporate reports deliver individual end user information to Help Desks, speeding resolution of customer problems Provides quality input to blend with supplier cost data for optimal customer experience and profitability i. Pass. Connect Client collects the SQM data that is forwarded to the Settlement System and can be viewed using the new i. Pass i. OQ Help Desk product. i. Pass Settlement System

The Summary