ELECTRONIC PAYMENTS AN OVERVIEW OF THE ELECTRONIC PAYMENT

ELECTRONIC PAYMENTS AN OVERVIEW OF THE ELECTRONIC PAYMENT SERVICES PROVIDED BY THE TREASURER’S OFFICE

ONLINE SERVICES PROVIDED • Phone Payments – Debit/Credit Card Official Payments • Internet Payments • Debit/Credit card-Official Payments • Electronic Check • Rapid Pay Taxpayer’s Bank Bill Pay Program • EZ Pay – Automatic Debit Program • Clickshare - Subscription Program for Mortgage Companies & Attorneys • Lockbox- Payment file submitted electronically

BILLS THAT CAN BE PAID ELECTRONICALLY • Personal Property Tax • Real Estate Tax & Solid Waste Bills • Storm Water Fee • EMS • Parking Ticket • Miscellaneous Invoices • Delinquent Library Fines • Animal Control Violations • Chesapeake Integrated Behavioral Healthcare Bills

DEBIT/ CREDIT CARD VIA PHONE – OFFICIAL PAYMENTS Official Payments Pay by Phone is one of the easiest ways for taxpayers to pay a bill. This feature is highly utilized for taxpayers that are satisfying delinquent bills so that collection action will be stopped.

INTERNET PAYMENT OPTIONS E-Check Payments • Taxpayer must register and create a profile- Username & Password • Taxpayers can pay both current and delinquent tax bills with the Electronic Check system. • This system allows taxpayers to use their bank to pay their bills. It also has the added benefit of allowing taxpayers to see what bills they owe before they are due. • They can set up future payments. • The only bills that can be paid via this method are Personal Property taxes, Real Estate taxes, and Stormwater fees. There is no convenience fee for this method. CONS • The password expires after 90 days of inactivity

INTERNET PAYMENT OPTIONS Debit/Credit Card Payments • Visa, Mastercard, Discover, and American Express Cards are accepted. • A convenience fee is added to all credit and debit card transactions. • Users can pay Personal Property Taxes, Real Estate taxes, Stormwater fees, Parking Tickets, Delinquent Library Fines, Miscellaneous Invoices, EMS bills, and Chesapeake Integrated Behavioral Healthcare bills. • Official Payments internet debit/credit card payments has the same usefulness as the Pay by Phone method, but, is geared towards taxpayers who feel more comfortable using a website to pay their bills. This is the preferred method of payment for stopping collection action such as DMV holds and Debt Set Off (DSO)

RAPID PAY • Taxpayer pays using their banks bill pay program • User references bill number for Personal Property bill, Real Estate, and Stormwater fees • City sends file to bank. Check digit routine authenticates the bill number • User may pay all or part of the bill Pros: Convenient for Taxpayer Cons: User does not change bill number or indicates wrong number or they will include control number or title number which results in a paper check, or insufficient/incorrect information on file results in an error file being produced after posting

EASYPAY (EZ PAY) AUTOMATIC DEBIT PROGRAM • User must enroll • Pre-note payment is required • Payments are automatically deducted on the 5 th of each month Types of bills paid: • Invoices for retiree insurance premiums • Real Estate taxes • Stormwater fees • Personal Property on June 5 th Pros: • Convenient for taxpayer Cons: • Taxpayer forgets to advise City if they change banks. • Not enough money in account. • Administration is labor intense Number of taxpayers enrolled in Easy Pay Program Delinquent Invoices Monthly Pers Prop Quarterly Real Estate Total: 14 36 681 27 441 1, 199 Accounts

STATISTICS Debit/Credit Card Transaction Analysis FYE 6/30/16 Annual Debit/Credit Card Fees $221, 267 • Debit Cards- Flat Fee • Official Payments- Graduated Fee Schedule • Expressway- % of Transaction