Electronic communications Secure and Private Communication York University

Electronic communications Secure and Private Communication York University November 2010 CONFIDENTIAL

Key Business Drivers for e Channel adaption…. “What we heard the our Customers say”…. 1. 0 Reduce overall Costs for. . 2. 0 Help us respond to demand for on-line Services 3. 0 Stewardship towards “greening” our Brand 4. 0 Align us with Best in Class Initiatives and Innovations we can not afford to guess on change. . share the risk 5. 0 As CPC builds the Modern Post help us build the Modern Mail strategy Presenter’s Name - Presentation Title - Date CONFIDENTIAL 2

Epost. ca What is epost… • e. Post – electronic document presentment solution that delivers mail to a secure electronic mailbox, where Citizens view and pay electronic bills, statements Presenter’s Name - Presentation Title - Date CONFIDENTIAL 3

Our Commitment to supporting you…. 1. Canada Post had commissioned Price. Waterhouse. Coopers (PWC) to conduct a research study on the benefits of e channel adaption ; 2009 2. Canada Post had commissioned Phase 5 a research firm to determine what citizens want from their respective Governments; 2010 3. Canada Post Corporation has developed a simple, cost effective and “resource light” application that you can deploy to provide e channel communications and billing – Simplified Induction its ready now. . 3. “epost” Return on Investment calculator, let us help you with your business case 4. Canada Post will provide you with on boarding support and consultation with respect to Industry “Best” standards; promotion concepts; call centre support and so on. . 5. Canada Posts Board of Directors have approved to strategically support the advancement in e channel value drivers to generate adaption. . Watch out here we come! 6. Lets take a look… Presenter’s Name - Presentation Title - Date CONFIDENTIAL 4

About e. Post • Proven capabilities in epresentment / confirmation of on-line delivery • High level of Security through epost server/ protected B • Well established and linked with all major financial institutions in Canada • Trusted third party most trusted by Canadians • Proven capability to engage in robust technical integration • Sizeable penetration with over 1. 4 M and growing active users First Fax Name machine 1998 Presenter’s - Presentation Title - Date CONFIDENTIAL 5

e. Post Delivery Model Mailers Telco • • • Free to students 7 year Storage Electronic Postmark 2 -3, 000 new/day 7/24 call center support Delivery Channels Online Banking All Major Banks 15 MM+ Online Bankers epost. ca canadapost. ca 4 Million Unique Visitors/mo www. mailer. ca Supports Biller Direct Utility Credit Card Universities Records Payroll 200+ Mailers Presenter’s Name - Presentation Title - Date CONFIDENTIAL 6

The Simplified e-Induction Process flow Student Printer Mailer Bill Current New 100% of Statements Subscribe PDF + Enhanced I File Send file to tell who has subscribed/unsubscribed See bill as soon as they subscribe • Subscription is against info in “I” file Presenter’s Name - Presentation Title - Date CONFIDENTIAL 7

EPM Message Flow 1. The registered user (sender) accesses the service, creates a message, and uploads attachments. 2. Encrypted message is sent via secured session to the Poste. CS server. 3. Message is witnessed by EPM 4. An email notification (English or French) is sent to the recipient with a URL link. 5. The recipient clicks on the link, enters the password, if required, and completes the delivery of a Poste. CS message and its attachments. 1024 bit RSA encryption Poste. CS Server SSL Notification w/URL Click URL Link Enter Password SSL Presenter’s Name - Presentation Title - Date CONFIDENTIAL 8

Sending and Receiving Send Receive Web App https: //Postecs Non-Registered Selects link in email notification Poste. CS Server Customer’s Server using VTP Send Presenter’s Name - Presentation Title - Date EPM applied and further encrypted Registered Web App - Inbox https: //Postecs Recipient’s Server using VTPReceive CONFIDENTIAL 9

Branding Capability Company logo on recipient download page YOUR LOGO Your. HERE Logo Here Presenter’s Name - Presentation Title - Date CONFIDENTIAL 10

Security Compliance Poste. CS™ is a mail service legally protected by the Canada Post Corporation Act and the Criminal Code of Canada Meets Government of Canada information security standards • Inspected by the Canadian & International Industrial Security Directorate • epost facilities and personnel have obtained “Reliability Status” – Personnel screening that, with a need-to-know, is required for access to PROTECTED information/assets or secure sites. Presenter’s Name - Presentation Title - Date CONFIDENTIAL 11

Features of Interest - Review Track the status of documents and files Electronic postmarking (date/time stamp) Send encrypted communications (128 bits SSL) Send large-sized files (up to 100 MB) Archive documents / files sent Legally sending transactional mail Using automated transaction processor (VTP) Ability to “expire” the communication Presenter’s Name - Presentation Title - Date CONFIDENTIAL 12