Electronic Commerce ECommerce Electronic commerce is doing commerce

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Electronic Commerce (E-Commerce) Electronic commerce: is doing commerce with the use of computers, networks

Electronic Commerce (E-Commerce) Electronic commerce: is doing commerce with the use of computers, networks and commerce software. E-commerce Infrastructure: 1 - The Internet 2 - The World Wide Web (WWW) 3 - Web architecture 2

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. E-commerce Technologies Internet Mobile

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. E-commerce Technologies Internet Mobile technologies Web Component programming Data exchange Multimedia Search engines Data mining Access security Encryption- decryption security 11. Payment systems : ﻟﻼﺧﺘﺒﺎﺭ ﻓﻘﻂ 5 ﺣﻔﻆ 4

E-Commerce Process: Buyer Delivery 5. After-sales Service 1. Search & Identification 2. Selection &

E-Commerce Process: Buyer Delivery 5. After-sales Service 1. Search & Identification 2. Selection & Negotiation 4. Product & Service Delivery 3. Purchasing

Purchasing a Product n purchases features: ﺧﺼﺎﺋﺺ ﺍﻟﺸﺮﺍﺀ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ 1. 2. 3. Completely paperless

Purchasing a Product n purchases features: ﺧﺼﺎﺋﺺ ﺍﻟﺸﺮﺍﺀ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ 1. 2. 3. Completely paperless transaction Instantaneous transfer of funds Real-time reporting

Product Delivery features: ﺧﺼﺎﺋﺺ ﺗﺴﻠﻴﻢ ﺍﻟﺴﻠﻊ 1. 2. 3. 4. no distribution centers. no

Product Delivery features: ﺧﺼﺎﺋﺺ ﺗﺴﻠﻴﻢ ﺍﻟﺴﻠﻊ 1. 2. 3. 4. no distribution centers. no trucks no warehouses no inventory Internet

Web Design n 1. 2. 3. 4. Web Design involves: ﺗﺼﻤﻴﻢ ﺍﻟﻮﻳﺐ ﻳﺘﻜﻮﻥ ﻣﻦ

Web Design n 1. 2. 3. 4. Web Design involves: ﺗﺼﻤﻴﻢ ﺍﻟﻮﻳﺐ ﻳﺘﻜﻮﻥ ﻣﻦ Web Programming and Application Integration Business Modeling and Re-Engineering On-line Marketing and Advertising Strategy Graphic Design and Digital Media

Access Control and Security n E-commerce processes must establish mutual trust and secure transactions

Access Control and Security n E-commerce processes must establish mutual trust and secure transactions n n n by authenticating users, authorizing access, and enforcing security features

Electronic Payment Processes ﻋﻤﻠﻴﺎﺕ ﺍﻟﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ 1 - Web Payment credit card payment processes

Electronic Payment Processes ﻋﻤﻠﻴﺎﺕ ﺍﻟﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ 1 - Web Payment credit card payment processes on the web 2 - Electronic Funds Transfer money and credit transfers between banks and businesses and their customers 3 - Secure Electronic Payments 1. 2. 3. Encrypting data passing between customer and merchant Encrypting data passing between customer and company Authorizing the credit card transaction

E-commerce websites: ﺧﺼﺎﺋﺺ ﺍﻟﻤﻮﺍﻗﻊ ﺍﻟﺘﺠﺎﺭﻳﺔ 1. 2. 3. 4. Attractive Web pages. Interactive order

E-commerce websites: ﺧﺼﺎﺋﺺ ﺍﻟﻤﻮﺍﻗﻊ ﺍﻟﺘﺠﺎﺭﻳﺔ 1. 2. 3. 4. Attractive Web pages. Interactive order processing. Secure electronic payment systems. Online customer support.

Web-based E-commerce Architecture ﻣﻜﻮﻧﺎﺕ ﻣﻮﺍﻗﻊ ﺍﻟﺘﺠﺎﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ Tier 1 Tier 2 Tier 3 Tier

Web-based E-commerce Architecture ﻣﻜﻮﻧﺎﺕ ﻣﻮﺍﻗﻊ ﺍﻟﺘﺠﺎﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ Tier 1 Tier 2 Tier 3 Tier N DMS Client Web Server Application Server Database Server 12

Payment Cards ﺑﻄﺎﻗﺎﺕ ﺍﻟﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ 1 - Credit card 2 - Debit card 3

Payment Cards ﺑﻄﺎﻗﺎﺕ ﺍﻟﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ 1 - Credit card 2 - Debit card 3 - Charge card 4 - Smart card 13

Advantages and Disadvantages of Payment Cards • Advantage ﺍﻻﻳﺠﺎﺑﻴﺎﺕ ﻟﻠﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ – Worldwide acceptance

Advantages and Disadvantages of Payment Cards • Advantage ﺍﻻﻳﺠﺎﺑﻴﺎﺕ ﻟﻠﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ – Worldwide acceptance – Built-in security for merchants • Disadvantage ﺳﻴﺌﺎﺕ ﺍﻟﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ – Fees are charged per-transaction. 14

Payment Processing steps: ﺧﻄﻮﺍﺕ ﻋﻤﻠﻴﺔ ﺍﻟﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ 1 - Merchant authenticates payment card 2

Payment Processing steps: ﺧﻄﻮﺍﺕ ﻋﻤﻠﻴﺔ ﺍﻟﺪﻓﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ 1 - Merchant authenticates payment card 2 - Merchant checks with payment card issuer 3 - The approval is sent back to merchant 4 - The customer bank send money to credit card network 5 - credit card Network send money to merchant bank 15

Processing a Payment Card Transaction ﻏﻴﺮ ﺩﺍﺧﻠﺔ ﻟﻼﺧﺘﺒﺎﺭ 16

Processing a Payment Card Transaction ﻏﻴﺮ ﺩﺍﺧﻠﺔ ﻟﻼﺧﺘﺒﺎﺭ 16

Electronic Wallets ﺍﻟﻤﺤﻔﻈﺔ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ Advantages: 1. Give consumers the benefit of entering their information

Electronic Wallets ﺍﻟﻤﺤﻔﻈﺔ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ Advantages: 1. Give consumers the benefit of entering their information just once. 2. Make shopping more efficient. • Server-side electronic wallet – Stores customer’s information on a remote server belonging to a particular merchant or wallet publisher. • Client-side electronic wallet – Stores consumer’s information on his or her own computer. 17