Egovernment technologies Mobile and egovernment Mobile government m
E-government technologies Mobile and e-government • Mobile government™, m. Government™ refers to collection of services as the strategic use of government services and applications which are only possible using cellular/mobile telephones, laptop computers, personal digital assistants and wireless internet infrastructure. Dr. AMIR MOHAMED ELAMIR
Mobile and e-government • M-government • Benefits of m-Government • Mobile Government services can be defined "as a strategy and its implementation involving the utilization of all kinds of wireless and mobile technology, services, applications and devices for improving benefits to the parties involved in e-government including citizens, businesses and all government units" (Kushchu and Kuscu, 2003) Dr. AMIR MOHAMED ELAMIR
Mobile and e-government • M-government • Benefits of m-Government Cost reduction Efficiency Transformation/modernization of public sector organizations Added convenience and flexibility Better services to the citizens Ability to reach a larger number of people through mobile devices than would be possible using wired internet only • These benefits can be enriched analysed under three categories: benefits to the government, citizens and the industry. • • • Dr. AMIR MOHAMED ELAMIR
E-government technologies Mobile and e-government • The world's first m. Government™ work initiated by Professor Ibrahim Kushchu in Japan at the m-Gov. Lab - now grown into Mobile Government™ Consortium Int www. mgovernment. org - offering services for the transformation to m-Government™. Proponents of m. Government™ services argue it can help make public information and government services available "anytime, anywhere" and that the ubiquity of these devices mandates their employment in government functions. Dr. AMIR MOHAMED ELAMIR
E-government technologies Mobile and e-government • An example of such beneficial use of mobile technologies would be the sending of a mass alert to registered citizens via short message service, or SMS, in the event of an emergency. To quote m. Government™ practitioner and proponent Ibrahim Kushchu, "As ebusiness evolves towards m-business, e. Government seems to follow the trend with a few but significant mobile government™ applications and services. " Dr. AMIR MOHAMED ELAMIR
Mobile and e-government • M-government • refers to collection of services as the strategic use of government services and applications which are only possible using cellular/mobile telephones, laptop computers, personal digital assistants (PDAs) and wireless internet infrastructure. Dr. AMIR MOHAMED ELAMIR
Mobile and e-government • M-government • The world's first m. Government work initiated by Professor Ibrahim Kushchu in Japan at the m. Gov. Lab - now grown into Mobile Government Consortium Int (m. GCI) - offering services for the transformation to m. Government. Proponents of m. Government services argue it can help make public information and government services available "anytime, anywhere" and that the ubiquity of these devices mandates their employment in government functions. An example of such beneficial use of mobile technologies would be the sending of a mass alert to registered citizens via short message service, or SMS, in the event of an emergency. Dr. AMIR MOHAMED ELAMIR
Mobile and e-government • M-government • To quote m-Government practitioner and proponent Ibrahim Kushchu, "As e-business evolves towards m-business, e. Government seems to follow the trend with a few but significant mobile government (m. Government) applications and services. " Dr. AMIR MOHAMED ELAMIR
Mobile and e-government • M-Government services is now evolving on four dimensions – • transforming e. Government services directly to the mobile platform. • providing access to mobile technologies and application for the field workers of the public sector • enabling smart / flex working. • and providing citizen services anytime, anywhere. • The recent work done by the m. GCI (media get way control interface) suggest that governments all around the world are now looking for strategic ways of implementing m-Government services rather than implementing silos of solutions at various ministries or agencies. Dr. AMIR MOHAMED ELAMIR
Cases of developing Countries • In developing where internet penetration is low due to lack of infrastructure and mobile connectivity and penetration is high, m-government is a better option. A good government to citizen interaction can be made through tools likes SMS. Following are some of the cases in developing countries: • Turkey • In Turkey mobile phones have penetrated 23. 3 Million (34%) of 69. 6 Million populations compared to 4. 3 Million (6%) internet users. Even though there is an increase in mobile connections the mobile internet penetration rate is very low. Therefore, the m-government applications are confined to G 2 G or G 2 C based on SMS and GPRS technologies. These applications are in their early stages but still are considered to be better than traditional way of service provision. Some of the major mobile application in Turkey are the following: Dr. AMIR MOHAMED ELAMIR
Cases of developing Countries • MOBESE (Mobile Electronic System Integration) – It is a G 2 G application and is used by law enforcement agency. It connects the law enforcement agency to respective local level Police Station to validate citizen identity or checking their record history etc. • TBS (Traffic Information System) – It Helps in checking offending drivers license and vehicle information. • Local Government Applications – In some municipalities, SMS technology is used by citizens to pay their taxes. They are also used for local level polling. Dr. AMIR MOHAMED ELAMIR
Issues with m-Government services • Wireless and mobile networks and related infrastructure, as well as software, must be developed • To increase citizen participation and provide citizen-oriented services, governments need to offer easy access to m. Government information in alternative forms • Mobile phone numbers and mobile devices are relatively easily hacked and wireless networks are vulnerable because they use public airwaves to send signals • Many countries have not yet adopted legislation for data and information practices that spell out the rights of citizens and the responsibilities of the data holders (government) Dr. AMIR MOHAMED ELAMIR
Suggestions for m-Government Services Development • Perfecting m-Government relevant laws, regulations and standards. • Establishing the information security system of m-Government • Rebuilding and optimizing the administrative business processes. • Strengthening the evaluation of e-Government. Dr. AMIR MOHAMED ELAMIR
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