eGovernment made easy EGovernment made easy 1 Introduction

e-Government made easy E-Government made easy 1

Introduction e-Government is about making the best tools and systems available to provide improved public services to citizens and businesses. • Rethinking how organizations carry out their processes • Modifying them so that they are more efficient • Simplifying the interaction with citizens & enterprises • Automating work where possible cividas is a powerful open-source solutions platform that allows national, regional and local governments to achieve these goals quickly and cost-effectively. E-Government made easy 2

Introduction Simplifies the design and implementation of the internal processes related to public services. Empowers citizens to interact with these services over the Internet. Offers flexibility both in the design and the execution of these processes. Increases acceptance from staff by making their work easier and putting them in control. Has been verticalised in order to respond to specific needs such as those of municipalities. E-Government made easy 3

Introduction cividas integrates the main capabilities that are needed when implementing e-Government E-Government made easy 4

Processes A case (record) represents an issue that must be resolved, mainly in response to a request from a citizen. A process (flow) represents the sequence of activities that should lead to the resolution of a case. In cividas, processes can be designed graphically by users or consultants and are stored in a standard format (XPDL). Users are presented with a list (inbox) of the ongoing cases of their responsibility (“on their desk”) and a list of the activities that they must address at a given moment. Users can access activities from the list or from a graphical view of the related processes. Flexible execution of processes is allowed. E-Government made easy 5

Processes E-Government made easy 6

Applications Activities are actions performed by users (or machines) within a process in order to resolve a case. In order to perform an activity, a user will require an “application” (form) providing access to information, data capture, calculations, document generation, . . . cividas allows designing these forms visually (drag&drop) using a component library that can be extended. The definition of these forms is stored in XML. Presentation and business logic is programmed in Java, including persistence and interaction with web services. Forms for rich client, browser or mobile devices. E-Government made easy 7

Applications E-Government made easy 8

Documents Unlike document management tools that view workflows as the series of events that occur to documents, in cividas processes are related to the work that must be done to resolve a case and documents are considered content. Supports document repositories compatible with the JCR (Java Content Repository) API: Apache Jackrabbit, Alfresco, Filenet, Documentum, etc. Includes a JCR client with support for drag&drop. Wizards help users generate document templates for Word, Open Office or PDF, and use them to automatically generate documents containing case and activity data. Supports scanners (Twain), OCR and PDF generation. E-Government made easy 9

Documents E-Government made easy 10

Links Since cividas acts as the basis to coordinate the activities that must be performed in the organization, it is important to provide interfaces to existing internal systems or services offered by other entities. This allows offering a single point of access to public services and spares the users from having to access diverse applications or web sites. It is constructed following a Service Oriented Architecture (SOA), so that its services may be invoked from other applications and vice-versa. Although it includes a growing repertoire of connectors with other applications, what’s most important is that new connectors may be easily added. E-Government made easy 11

Links • • Central government services: • Authentication and digital signature • Address change • Secure telematic notifications • Payment gateways • Validation of debts with government agencies Internal systems: • Accounting & budgeting • Census • Registry • Tax collection E-Government made easy 12

Links • • GIS: • Parcel registration system • WMS: Open. Street Maps, Google Maps, ESRI Other: • Postal tracking • Anti-fraud watermarking: Fividoc • Automatic translation: Open. Trad, Google translation • Voice: Vox. Web / Loquendo E-Government made easy 13

Citizens portal Functionality: • Requests (data and documents) • Online registry • Case status • Digital signature • Notifications • Payment gateway Based on JSF (Java Server Faces) and can be integrated in a portal Also available through Web-Services E-Government made easy 14

Citizens portal E-Government made easy 15

Architecture Citizen’s Portal Request Registry Citizen GUI Digital Signature Back-office Staff GUI App. Forms Process View DMS Client Business Logic Case Entities Activity Entities Data Base Process Entities GIS Entities DMS Entities BPM Engine GIS Engine Document Repository E-Government made easy GIS Client Service Layer Web Services Legacy Interface Internal Systems Gov. ESB External Systems 16

Content Cividas may be applied to specific vertical markets by creating reusable content in the form of: • Process designs (XPDL) • Applications: forms + logic (XML + Java) • Document templates (Word, Open. Office) This content constitutes a valuable asset for partners or public communities as it becomes a great staring point for new implementations In Spain, over 300 processes have already been implemented for councils (municipalities) E-Government made easy 17

Success stories (origin) City Council of Vigo (2001 -2005) Previous failures (others) Processes too rigid Users feel controlled and extra work New approach Staff is responsible and knows how to do the job => foster flexibility Document generation adds clear value Custom development Results Housing department in 2003 Rest of the council in 2004 In 2005 Vigo becomes #1 council in Spain in e-Government E-Government made easy 18

Success stories (development) Vigo Metropolitan Area (2007 -2008) Goals Transfer Vigo’s results to 9 other councils Independent systems sharing content Easy to implement and adapt Cividas is born Much more powerful and flexible Framework based Results All projects were successful Reference project in Spain E-Government made easy 19

Success stories (current) 13 Councils in Galicia Regional Governments Transport sanctions Land management & housing Provincial governments Grant management Public companies High speed train procurement and project control E-Government made easy 20

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