EGovernment Ing Athanasios Podaras Ph D Content What

E-Government Ing. Athanasios Podaras, Ph. D

Content • What is e-Government • Types of e-Government Transactions • Categories of e-Government performance objectives • Electronic Voting • Electronic Benefits Transfer (EBT) • Mobile government (M-Government) – Benefits and issues • Government to Employees (G 2 E) – Internal Efficiency and Effectiveness (IEE)

What is e-Government? The use and application of information technologies in public administration to streamline and integrate workflows and processes, to effectively manage data and information, enhance public service delivery, as well as expand communication channels for engagement and empowerment of people” (United Nations, 2014)

Types of e-Gov Transactions In e-government -a government agency buys or provides goods, services, or information from or to businesses (G 2 B) -or from or to individual citizens (G 2 C) -Government entities can also interact with other government participants (G 2 G).

Types of e-Commerce Transactions including e. Government Transactions (Turban et al, 2015)

Categories of e-Government Performance Objectives (e. Gov, 2003/ Info. Dev/World Bank (2009) G 2 C • Reduce the time needed to interact with the government • Create a friendly single point access to government services for individuals • Reduce the average time for citizens to find benefits and determine eligibility • Increase the number of citizens who use the Internet to find information on recreational opportunities • Meet the high public demand for information • Improve the value of government services to its citizens • Expand access to information for people with disabilities • Make obtaining financial assistance from the government easier, cheaper, quicker, and more comprehensible

G 2 B • Increase the ability for businesses to find, view, and comment on rules and regulations • Reduce the burden on businesses by enabling online filing of taxes and other documents • Reduce the time to fi ll out export forms and locate related information • Reduce the time for businesses to comply with government regulations

G 2 G • Decrease time needed to respond to emergency incidents by government agencies • Reduce the time to verify public records • Increase the number of grant programs available for electronic applications • Increase effi ciency of communication between federal, state, local, and tribal governments • Improve collaboration with foreign partners, including governments and institutions • Automate internal processes to reduce costs within the federal government by disseminating the best practices across agencies

Electronic Voting Defeciencies in the U. S. 2000 and 2004 presidential elections have accelerated the trend toward electronic voting. E-Voting process encompasses a broad spectrum of technological and social activities i. e. • voter registration • voter authentication • Final announcement of results key success factors of e-voting are: security and auditing measures. Due to the fact e-security is improving- e-voting may become the norm

Electronic Benefits Transfer (EBT) e-government application which is based on the Governments’ transferring amounts of money as benefits to its citizens. Transfer can be - To bank accounts - To smart cards (when the recipient/citizen has no B. A. • Benefit recipients can load the money they receive onto the cards and use the cards at automated teller machines (ATMs), point-of-sale locations just like other prepaid value cards. Advantages : Reduction of costs and fraud

m-Government • Mobile government (m-government) is the implementation of e-government applications using wireless platforms (Turban et al, 2015) Major benefits: • More citizens and employees can be reached (anyplace, anytime) – Usefull in major disasters and crisis incidents • Cost reduction (e. g. , by increasing productivity of employees; reduced budgets) • Modernizing the operations of the government (e. g. , employ mobile device) • Employees can bring their own mobile devices to work, saving hardware andsoftware costs. • Providing quality, flexible services to the public. • Increasing the reach and speed for public dissemination of information.

m-Government M-Government Issues • An expensive infrastructure may be needed. • It may be difficult to maintain security and privacy of information on public mobile networks. • For many citizens, mobile devices are too small or complex to use. • In many countries there is a lack of standards and legislation regarding the use of data delivered wirelessly.

Government to Employees (G 2 E • Government-to-employees (G 2 E) applications are e-commerce tasks, actions and activities or even services between the government and public employees. Activities: • efficient e-training of new employees, • e-learning for upgrading skills • Communication • collaboration activities. • Services: e-payroll, e-human resources management e-recruiting.

Literature • United Nations (2014) • Turban, et al. (2015). Electronic Commerce - A Managerial and Social Network Perspective - 8 th Edition , New York: Springer, 2015, ISBN 978 -3319 -10090 -6 • Info. Dev/World Bank (2009). e-Government Primer. Washington, DC, 2009. infodev. org/infodev-fi les/resource/Infodev. Documents_821. pdf • Egov. (2003). “E-Government Strategy: Implementing the President’s Management Agenda for E-Government. ” whitehouse. gov/sites/default/files/omb/assets/omb/egov/2003 egov_stra t. pdf