eGovernment in Europe case The Netherlands Boyd Hendriks

Policy Objectives for e- government confusing among state-members Copyright © 2000 Cap Gemini Enst

Government in the Netherlands will face insidious crisis if it does not quickly take measures to support new democratic processes September 2001, main conclusion advised to Ministry of Home Affairs and Kingdom Relations of the Netherlands by “big names” advisory cie. Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 3

Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential.

The Netherlands = decentralised unitary state since 1848 (Johan Thorbecke, Dutch statesman) Municipality joint governance 1850: decentral 95% municipal functions were performed autonomously 5% under joint governance with central government end 20 th century 5% 95% But: in the information society Supply and support functions (filter/combination) and organisations evaporate (or better: will actively be terminated or replaced by new navigators) • privat sector: immediate abolition • public sector: search for new justification (ex. Demand support) Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 7

Citizen as interested party Transactional transaction between citizens, social groups and business are becoming increasingly important. Regulatory axis Role government: monitoring, promoting and guaranteeing public consequences of such transactions Government as interested party Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 9

Government decides Regulatory The citizen monitors (defence etc. ) Transactional Primacy for discussion, negotiation and decision-making lies increasingly with society => acquires self regulating and self managing capacity The citizen decides axis Government monitors (ICT standards tropical hardwood etc. ) axis Government: monitors public and democratic quality of the arrangements produced by society and plays the role of process architect! Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 10

Transactional Regulatory axis • different govt. role in the information society • creation new relationships between citizens and government Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 11

Scope of ICT Investment Guaranteed access: • physical • intellectual • financial The individual citizen has the right to know: (quality awareness) • process information • product information etc. Right to information self-determination = purpose for which their personal data may be used Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 12

Country border Cannot identify similar problems ? K-supply demands not structured Local govt. Brussels Local govt. unclear ? Local govt. Cultural boundary Local govt. MM M M MM MM M M => do base different decisions of the same problems on different sources Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 13

Country border Local govt. European knowledge Centre Local govt. Brussels Info in accessible information systems Cultural boundary Local govt. Total awareness + perfect local interpretation M M MM M M Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 14

Development for the e-debate Knowledge claims Vision: Building blocks questions Inventarisation Questions relevant stakeholders No X Is claimed knowledge present? Yes K-present No K-needed base of e-debate Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. 15