eGov Update for Vendor Forum Ian Tibbetts Director

e-Gov Update for Vendor Forum Ian Tibbetts Director of E-Government 2 nd March 2018

What is E-Government all About? E-Gov - CIG definition: E-Gov objectives Transactional workflows and automation for 1. Improve customer experience for all, our internal customers and Online services to 2. Reduce cost and time across all parties, our external customers utilizing Information 3. Improve the perception and competitiveness of the CIG and the jurisdiction, and Technology 4. Consolidate government and enable a joinedup approach to policy and service delivery. The E-Gov BHAG “It is our goal, within three years, that is by mid-2019, [that] no Cayman Islands government entity will be allowed to ask a customer to provide any information owned by a government entity or that is already in its possession, other than to establish identity, ” - Mr. Manderson

E-Government Iceberg Services Access Digital identity Interoperability Security Digital data & infrastructure

CIG Interoperability Center Trust services CIG Interoperability Center

Common CIG Level 1 Processes Request Bill & Collect Research/consider Produce Deliver Certificates of standing e. g. Police clearance, company Co. GS File Bill & Collect Record/register Filings e. g. Annual returns, change of vehicle ownership Declare Verify Declarations e. g. Customs duty Assess Bill & Collect Release/Deliver

Basic e. Service Dependency Map Licensing/permitting e. g. trade and business, gainful occupation license, planning permission Request • Anonymous sub. � • Identity verification needed requires: • ID doc submitted � • Authenticated e. ID • Person register • Business register • Access management • Inter CIG sub requires: • Person register • Business register • Interoperability • Workflow • Data cleanup Bill & Collect • Online CC payment requires: • Online payment solution module� • Bulk escrow payment or bill to account for business requires: • Escrow module • Bill to account module • Multi product Inter CIG requires: • Inter CIG settlement module Compliance checks Research/consider • Automated compliance • Efficient or automated checks requires: research requires: • Person register • Business register • Interoperability • Workflow • Data cleanup Requester or Declarer Collector/Receiver or Accessible to Anonymous or anyone Restricted to specific person/s Specific based on right/authority Anonymous or anyone Specific based on right/authority Restricted to specific person/s Produce • Efficient or automated production requires: • Person register • Business register • Workflow • Interoperability Deliver • Via online requires • Authenticated e. ID • Access management • Person register • Business register • Interoperability • Via email requires • National email/vault • Person register • Business register • Interoperability • Inter CIG requires • Person register • Business register • Interoperability • Workflow • Data cleanup Bureaucracy pain point

e. Gov Dual Track Approach Infrastructure to support: • Strong authentication • Secure personal delivery • Secure defensible interoperability New e. Services • Anonymous requests • Online request submissions with minimal upload • Online payment • Dirty interoperability

Key Challenges • • Cap. EX vs Op. EX funds Tight timelines Internal resources to get it done Private sector trust

Upcoming Procurements Q 1 2018 • Identity and access management (MFA & SSO) – Access policy design – Access policy enforcement – User identity management – Authentication • Central register solution • Professional services for data extraction, transformation (including correlation) and load (ETL)

Upcoming Procurements Q 2 2018 • Software development services • Tenanted case management with workflow solution • Professional services for BPR/BPE

Market Opportunities • Interoperability implementation support • The creation of interoperability based solutions