EGI 2 Orie 019 ntati on WELCOME ECA

EGI 2 Orie 019 ntati on WELCOME ECA Graduate Institute.

ORIENTATION PROGRAM WELCOME: SUMIT KHANAL Director of Studies EGI ACADEMIC DEPARTMENT: 01 RUMESH CHANDRASEKERA Academic Manager 02 STUDENT SERVICES: CLEMENCIA M. WITKOWSKI Student Services Manager JASMIN MARGOLIN Student Services Officer SULOV PRADHAN Go 1 LMS Support Officer 03 STUDENT COUNSELOR & SUPPORT: 04 FILOMENA ERDELY Counselor CAROLINA VALENCIA Student Engagement Officer

ORIENTATION PROGRAM 01 02 03

SUMIT KHANAL Director of Studies EGI sumit. khanal@eca. edu. au

WELCOME… On behalf of our team, I welcome you all and wish you all the best in commencing your education at the Education Centre of Australia Graduate Institute (EGI). We promise that we will all work together to make this an exciting journey for each one of you. You will experience different cultures and make new friends while pursuing your personal and professional goals. "Anything worth doing, is worth doing well. " Philip Stanhope, 4 th Earl of Chesterfield

Hints for Success Preserve your culture but. . 01 English comprehension is the key to success. 02 Only speak English in the classroom 03 Read English newspapers, news, movies, television and magazines 04 Interact with your trainers and fellow students to maximise your learning potential

Words of Wisdom Talk to us early Communicate with the institute staff and participate in activates Student RTO Portal Login to the student RTO management system on a regular basis Visa Conditions Comply with your Visa conditions Self-confidence Believe in yourself, challenge yourself 01 01 04 05 02 03 06 Institute Get to know your institute, your colleagues and the staff members Study Environment Have fun and enjoy the experience you are about to have

RUMESH CHANDRASEKERA Academic Manager rumesh@eca. edu. au

Classes & Materials CLASSES Classes are taught face to face 20 hours a week. Self Study Students need to allocate between 10 - 15 hours of self study time per week. Go 1 You may complete some specific tasks on Go 1 LMS Learner Guide Students are provided with Learner Guides and Learner Workbooks.

Timetable Schedule 1* Schedule 2* Monday and Tuesday 9: 00 am to 5: 00 pm Wednesday 1: 00 pm to 5: 00 pm Thursday and Friday 9: 00 am to 5: 00 pm EVENING* Monday to Friday 5: 00 pm to 9: 00 pm *Timetable availability is subject to demand. All three versions may not be available simultaneously.

Academic Support Ongoing academic support is provided to all students to help fulfill their Course Progress requirements. Reassessment Workshop Regular workshops will be held where the students will be provided additional support and an opportunity to resubmit their assessments. Study Plans: Students who do not demonstrate competency in the reassessment workshop will be required to undertake study plans. Cost - $150. Cost - $350.

Go 1 What is Go 1? Learning Management System Students Activities Contributes 5 hours Monitors students logs. Online Access 24/7 Online access to the enrolled course materials. Online Activities Weekly Online activities. Profile Easy to update profile. Username Personal email address Technical Issues Contact Go 1 Support Officer.

Jasmin Margolin Student Services Officer jasmin. margolin@eca. edu. au

Student Portal RTO Manager Go to: https: //egi. rtomanager. com. au/ User ID: Student Number Password: Date of Birth (DDMMYYYY) Registration Documents: You MUST HAVE these 2 items to complete your registration: • Copy of e. COE • Copy of Passport/Visa

Payment

EGI Website All student support forms are located under the student support tab on the EGI website Student Support Form Library www. egi. eca. edu. au

Unique Student Identifier (USI) 01 Compulsory It is COMPULSARY for all students undertaking training in Australia to have USI What is USI is a combination of letters and numbers unique to each student. 01 06 02 03 Student Registration All EGI students will have to apply via RTOM before registering for your class 05 04 No USI (Qualification) No Qualification will be released (Certificate awards, transcripts, completion letters or statements of attainment) NO USI (Letters) NO Release of Holiday Letter, Confirmation Letter, Leave of Absence etc. USI uploaded to RTOM If your already have a USI, please present it to student services during registration

Academic Progress Requirement Complete Course Academic Progress Attendance Students are expected to complete their course in the expected duration. Students need to pass at least 50% of your units/subjects in a study period. Students are expected to attend atleast 80% of the class. Warning Letters Intention to Report Failing to meet academic progress, they will be sent warning letters. Intention to report will be sent if a students does not meet the course progress requirement. Enrollment Cancellation Failing to meet the visa conditions may lead to cancellation of enrollment.

Satisfying Visa Requirements Course Progress Maintain satisfactory course progress. Maintain you OSHC Maintain your Overseas Student Health Cover(OSHC) for the period of your stay. Change of Address Inform your provider and Department of Home Affairs if you change your address. Attendance Attend 80% of all classes. Work Students should work no more than 40 hours per fortnight while their classes are in session.

Make study your priority! Working in Australia • If you are on a student visa, you are permitted to work up to 20 hours per week during the term. • EGI tries to be as flexible as possible with your timetable, we may be unable to work your study around your work hours. Please ensure that you prioritize your study commitments. • During holidays you can work full time, with no restriction on hours. You can find the EGI holidays on your timetables and on the student notice board.

Course Progress Requirements • Students are required to maintain satisfactory course progress. This is a minimum of passing 50% of units during a study period. • “At Risk” behavior may interrupt your course progress. Such as extended absences and consecutive failed units. Trainers also monitor: student participation and classroom behavior. Warnings may be issued in response.

Warning Procedures Intention to Report Stage Submission of formal appeal withing 20 working days with supporting documents. Interview with Director of Studies required. nd 2 Warning Stage Interview with Academic Manager/Lead Trainer required. 1 st Warning Stage Automatic allocation to workshop and Interview with Intervention officer required. At Risk Stage Failing to meet visa conditions, payment of fees.

Satisfy your Student Visa Requirements!! Don’t ignore the warning emails YOU HAVE TO RESPOND All EGI warnings require a response from you. If you get an email and are not sure, see the staff member who sent the email. • If you have problems of any sort, come and see us as soon as possible and apply for Compassionate Leave. • If you do not satisfy your visa requirements, your EGI courses may be terminated, which may affect your student visa.

You have a right to appeal against being reported by EGI. Appeals And Complaints • You have a right to appeal any EGI decision internally via https: //egi. eca. edu. au/form-library/ • If the internal appeal is unsuccessful, you may appeal externally to the Overseas Student Ombudsman: http: //www. ombudsman. gov. au/about/overseas-students • If you are unhappy with the facilities, trainers, student services or procedures, you have the rights to submit a complaint online via https: //egi. eca. edu. au/form-library/

Student Requests 2 -3 Working Days Holiday Letter Confirmation of Studies Letter Student ID and Printer Card Timetable/Class Changes ● ● Requirements Paid all the fees USI Passed all the units ● ● ● 10 -15 Working Days ● Certificate Award ● Transcript ● Completion Letter Add Contents Title ● Collection is only on FRIDAYS Requirements ● Paid all the fees. ● Passed all the units. ● Completed the survey.

Student Support Services • Update Contact Details • Deferring / changing course • Enrolment & registration • Co. E extension • Fees and refunds • Student withdrawal/refund • Credit transfer application • Student complaints and appeals • Access to student RTOM portal • Attendance • General Academic enquiries • Academic intervention & student payment plan • Issue Student ID/Printer Cards • Leave of Absence

EGI Facilities Location, Local Culture, Life in Australia. Classroom/Computer Labs. Internet and Printing Access. Kitchen and Toilets Student Break Room (Level 6). Student Notice Boards – Level 6 & 7

External Support Services Free Legal Advice OMBUDSMAN STUDY IN AUSTRALIA Simple Power. Point CISA Lifeline Beyond Blue Gambling

Emergency & Support Services Dial 000 131 444 1800 737 732 Triple Zero All Emergencies Non - Emergency National Sexual Assaults, Domestic Violence Counselling Service

Filomena Erdely Cousellor Studentwelfaremel@eca. edu. au

Welfare and Counselling Duty of Care All Staff are aware of their legal “Duty of Care” and their responsibility to care for our students. Students observing a Critical Incident should contact EGI staff immediately Student Services Team If your trainer is not able to assist, then please speak to our experienced Student Services team 01 02 03 04 External Professional Bodies EGI refers students to outside professionals. Such as medical, emotional, psychological, legal, etc. . . First point of contact for any issues that may be affecting your study is your trainer. 05 EGI Support EGI understands your problems, and we appreciate and support your efforts. We will always work toward usable solutions to any of your concerns.

CAROLINA VALENCIA Student Engagement Officer carolina. valencia@eca. edu. au

FREE Workshops & Monthly Calendar Work-ready Skills IELTS Practice Test* One-on-one Pronunciation Coffee Conversation Simple Portfolio Presentation All workshops are held at 399 Lonsdale Street, Melbourne | *Minimum GE level 4 (intermediate) Note: Sign up every day at workshop. eca. edu. au/Registration For further information please contact carolina. valencia@eca. edu. au HOSPITALITY WORK-READY SKILLS IELTS PRACTICE TEST PRONUNCIATION COFFE CONVERSATION ONE-ON-ONE Learn tray service, wine service, plate carrying, function workflow, table setting, taking orders, hospitality vocabulary and a lot more Telephone and face-to-face interviews can be difficult experiences if you do not prepare. We can help you prepare with this communication skills. Learn how to write a proper resume and cover letter under Australian standards. A great opportunity to practice IELTS Listening and Reading under examination conditions. Excellent preparation for students who intend to take the IELTS test. Learn to reduce your accent using Australian intonation, stress patterns and rhythm to speak clearly and confidently while also improving your Listening skills. A great chance to have a coffee while speaking English. This can be at school or outside in a café. It is a chance to make friends and learn how to speak appropriately in different situations. Personalised (20 minutes) individual tutorial sessions with teachers to work on any academic area. Students often refresh grammar points or practice vocabulary. It is up to you.

Activities & Social Events Surf Camps Day Excursions

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We welcome you once again and hope you enjoy your study and have a wonderful experience at EGI. Thank you EGI 20 Orie 19 ntati on