EGEE SA 2 ENOC EGI OE12 Face to

EGEE SA 2 ENOC / EGI O-E-12 Face to face meeting Mario Reale (GARR) Guillaume Cessieux (IN 2 P 3 -CC) 2010 -03 -18, Roma

Agenda • Down. Collector short demo • Perf. SONAR-Lite-TSS demo • Proposed workflow for Scheduled Maintenance / Accident Management • A few questions to you • Discussion

NGI ROC Actors NREN NOC Site A Site B Network Contact in a site (APM) Grid Users

Accident/Maintenance Management {t 0, t 1, device} {t 0, t 1, down type} Site B ROC GOCDB/CIC portal subscribers to SITE-B issues NREN NOC {t 0, t 1, down type} {t 0, t 1, device} Site A ? Ehi, what’s going on ? Network Contact (APM) Email Grid Users

Accident/Maintenance Management {t 0, t 1, down type} Site B {t 0, t 1, device} NGI ROC NREN NOC {t 0, t 1, device, site} {t 0, t 1, down type} subscribers to SITE-B issues NGI contact {t 0, t 1, device} Site A ? Ehi, what’s going on ? Network Contact (APM) SMS Email Grid Users

Pros & cons of ‘direct’ interactions + Take information at origin + Avoid lot of duplicated enquiries to the NOC • Figures needed + + - Benefit of out of hours fully staffed NOC Single entry point for network related issues Existing well known usual wider process in place Manpower in the NOC not in the site Communication NREN – Sites must be kept • Responsibility moved from sites to NRENs • Detail of information in network notifications GCX

Questions to GARR’s NOC 1. Global amount of troubles / month? 2. Number of Grid enquiries to the NOC? 3. Which kinds of people were contacting you about Grid issues? • • Site admin, Grid admin, ROC, VOs. . . Local, National or worldwide? 4. Rate of network troubles having a significant impact to the Grid? 5. Expected interactions with EGI/NGI? GCX