Effectively Managing a Disaster Joey Sylvester National Director
- Slides: 13
Effectively Managing a Disaster Joey Sylvester – National Director, Gallagher Public Sector February 27 th, 2018 © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM 17 GGB______ 1 © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Violence Man-made catastrophes Natural Disasters Illness Disease How will you respond? How will your employees respond? How will the community respond? 2 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
What if this happens to you? Media • What protocols do you have in place to manage the media? – Your employees (and students) may be interviewed • Do you have a crisis management plan? And have you practice it? – Studies show MOST plans are not practiced, those that are show key flaws 3 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Disaster Management Services Available to State Agencies Now • Crisis response assistance provided by Disaster Management International • Services include: – Family Assistance – Behavioral Health Support – Media Management/Crisis Communications 4 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
How do I use this? • Services activated after 5 or more critical injuries/fatalities in one incident to your employees, staff, students, visitors on your grounds • To report an incident: – Call Disaster Management International at 877828 -0041 5 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Disaster Management International DMI • International crisis response firm • 5000+ all over the world • Staff experience includes: – – – Hurricane Katrina Reno air race crash Tsunami, Thailand Earthquake, Haiti Tornado, Moore, OK Grand Theatre shooting, Lafayette, LA 6 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Family Assistance Information is vital to crisis response: Accurate Timely Professional Compassionate 7 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Family Assistance Center Objectives Timely information to families/friends Centralized location to acquire essential information from families Save haven to insulate families from media Centralized access to services, official notifications, daily updates, mutual support Residency 8 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Family Assistance Logistics 2 to 10 people show up for each person directly involved in an incident (Bray, 2014) Appropriate space should be planned for in advance of any incident 9 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Media Management People often look to the media for news following horrific incidents How messages are framed to the Media, can have drastic consequences on perception Example: “We don’t have a strategy” “adequate” “good enough” 10 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Crisis Communications On-site Principal location Family Assistance Center 11 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Case Study • Lafayette theatre shooting – – Numerous FOI requests Family assistance center opened Worked with many local, state, and federal agencies Behavioral health provided for those in theatre, families of the affected – Assisted with planning of community wide healing event – Assisted with branding of Lafayette Strong 12 17 GGB______ 12 © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM
Summary • We live in an uncertain world • Have a plan for handling families, the media and crisis communications • Practice the plan! • Know what resources are available to assist 13 17 GGB______ © 2017 ARTHUR J. GALLAGHER & CO. | AJG. COM