EFFECTIVE INTERPERSONAL COMMUNICATION STRATEGIES Chapter 6 Key Vocabulary

EFFECTIVE INTERPERSONAL COMMUNICATION STRATEGIES Chapter 6

Key Vocabulary Chart on page 113 �Definitions throughout chapter—look for boldfaced words.

Interpersonal Relationships Key Point: duration & intimacy help define interpersonal relationships & shape communication decisions �Use the italicized information in the chart on page 114 to define the following: High Intimacy Low Intimacy Long Duration Short Duration

Expectations in Interpersonal Social Situations Use the chart on page 115 to define the following: � Formal & Informal situations � Personal/Private expectations � Professional/Academic expectations

Strategies for Effective Communication Decisions Be Assertive Be Courteous Use Tact Be Specific Make It Relevant

Strategies for Effective Communication Decisions Continued Mean It Choose the Appropriate Level of Usage Monitor Body Language Communicate with Paralanguage: �Volume, Rate, Inflection

Applying Decision-Making Strategies in Everyday Communication Making Introductions: �Introduce Names, others by providing: Relationship, Relevance �Introducing Follow others yourself above guidelines for introducing

Active listening during introductions: 1. 2. 3. 4. 5. 6. Listen carefully Make a “name note” Make eye contact Shake hands Smile Speak

Applying Decision-Making Strategies in Everyday Communication continued: Making Requests: 1. 2. 3. 4. 5. Figure out who is able to help you Decide how assertive you should be Be specific Determine the best situation Communicate a time frame

Applying Decision-Making Strategies in Everyday Communication continued: Participating in Conversations: � � Conversation is verbal or oral Conversation is spontaneous Conversation is informal Conversation involves taking turns

Active Listening During Conversations: Relevance—allows for a thread of logic to take place from topic to topic within the conversation. Tact—a good conversationalist tries to minimize embarrassment Courtesy—DON’T INTERRUPT Sincerity—good conversationalists are genuinely interested in listening and speaking to others

Applying Decision-Making Strategies in Everyday Communication continued: Telephone Conversations: � � Speak clearly Reduce interference Get to the message Respect the caller’s time