Effective Communication for Colleges 9 th Edition Brantley
Effective Communication for Colleges 9 th Edition Brantley & Miller CHAPTER 9 Applications, Interviews, and Follow-Up Messages © 2002 SOUTH-WESTERN EDUCATIONAL PUBLISHING
2 Learning Objectives u Complete an application neatly and accurately. u Identify and discuss successful interview techniques. u Use the Internet to locate information that pertains to employment applications, interviews, and follow-up messages. u Implement the CBO approach, apply the appropriate message strategy, and incorporate the six Cs of effective messages to plan and complete effective follow-up messages. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
Information Requested on Employment Applications u. Personal information u. Employment desired u. Education u. Previous employment u. References Effective Communication for Colleges, 9 th ed. by Brantley and Miller 3
Guidelines for Completing Employment Applications 4 u Be prepared. u Ask for two copies, and read the entire form before you begin. u Print or type as instructed. u Complete each section. Use N/A when a section does not apply. u List the specific position you seek. u Provide a brief explanation for leaving your job. Continued on next slide. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
Continued Guidelines for Completing Employment Applications u Indicate that salary is negotiable. u Use references that pertain to your past employment. u Answer truthfully, and treat every question seriously. u Check for completeness. u Make any corrections neatly and carefully. u Sign and date the application. Effective Communication for Colleges, 9 th ed. by Brantley and Miller 5
6 Employment Interviews u. Face-to-face interviews u. Informational interviews u. Telephone interviews Effective Communication for Colleges, 9 th ed. by Brantley and Miller
7 Interview Preparation u. Review personal information. u. Determine salary range. u. Review employer information. u. Assemble interview materials. u. Confirm interview appointment. u. Choose interview wardrobe. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
8 The Interview u. Project positive body language. u. Be prepared to answer and ask appropriate interview questions. l Typical interview questions l Inappropriate interview questions Effective Communication for Colleges, 9 th ed. by Brantley and Miller
Examples of Illegal Interview Questions u. How old are you? u. Where were you born? u. Where do you go to church? u. Are you married, divorced, or single? u. Do you have any children? u. Are you pregnant? u. What are your political affiliations? Effective Communication for Colleges, 9 th ed. by Brantley and Miller 9
10 Interview Closing u Watch for signs that the interview is ending. u Request a commitment for notification. u Clarify follow-up activities. u If you are interested in the job, say so. u Use the interviewer’s name as you thank him or her for the interview. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
Important Messages in the Employment Process u. Follow-up letter u. Thank-you letter u. Acceptance letter u. Refusal letter u. Resignation letter Effective Communication for Colleges, 9 th ed. by Brantley and Miller 11
Plan a Message Using the CBO Approach u. Identify the objective. u. Visualize the audience. u. Gather supporting information. u. Organize the information. Effective Communication for Colleges, 9 th ed. by Brantley and Miller 12
Compose a Draft Using the CBO Approach 13 u. Use direct pattern and good news strategy for: l Follow-up inquiries. l Thank-you letters. l Acceptance letters. l Resignation letters. u. Use indirect pattern and bad news strategy for refusal letters. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
14 Complete a Message u. Proofread. u. Edit. u. Revise. u. Finalize. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
15 Follow-Up Inquiry u. Begin with the main idea—the inquiry. u. Explain your interest in the position. u. Request an interview. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
16 Thank-You Letter u. Begin with the main idea—a thank you. u. Extend appreciation to anyone who was involved during the interview. u. Offer to provide additional information. u. End by expressing appreciation and your interest in the position. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
17 Acceptance Letter u. Begin with the main idea—the acceptance. u. Provide goodwill statements. u. End courteously. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
18 Refusal Letter u Begin with a buffer—a thank you, a compliment, or some other neutral statement. u Provide an orderly explanation that prepares the receiver. u Imply or state your decision—the refusal. u Provide additional information to neutralize the unfavorable news. u End by restating your appreciation or by adding a goodwill statement. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
19 Resignation Letter u. Begin with a confirmation of your resignation. u. Provide a brief rationale, the resignation date, and other pertinent details. u. End with an expression of appreciation for your work experience at the company. Effective Communication for Colleges, 9 th ed. by Brantley and Miller
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