Effective Communication for Colleges 9 th Edition Brantley

2 Learning Objectives u. Name your two partners in originating effective communication. u. Identify the five elements of the communication cycle. u. Name potential communication barriers and explain how barriers influence the communication cycle. u. Name three major components of the CBO approach. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

3 Effective Messages Research shows that people who prepare and send effective messages: u Understand the importance of the communication cycle. u Incorporate the principles of good communication into their original message. u Develop and maintain an open communication channel. u Incorporate the principles of effective communication into their responses to other people’s messages. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

Communication Partners u. The communication cycle u. The CBO approach u. You Effective Communication for Colleges, 9 th ed. , by Brantley & Miller 4

Elements of the Communication Cycle u. Sender u. Message u. Transmission u. Receiver u. Feedback Effective Communication for Colleges, 9 th ed. , by Brantley & Miller 5

6 The Communication Cycle Sender decides to send message. B a r r i e r s Sender develops message. Sender receives feedback. B a r r i e r s Sender transmits message. Receiver transmits feedback. B a r r i e r s Receiver receives message. Receiver develops feedback. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller B a r r i e r s Receiver decides to send feedback.

Potential Communication Barriers u. Different backgrounds u. Signaling u. Communication situation u. Quality of message content u. Writing skills u. Speaking skills u. Listening skills u. Reading skills Effective Communication for Colleges, 9 th ed. , by Brantley & Miller 7

8 Different Backgrounds u. Education u. Beliefs u. Emotions u. Age u. Cultural background Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

9 Signaling u. Tone of voice u. Body language u. Appearance of written messages Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

Communication Situation Message Form u. Permanency needs u. Message acceptance difficulty u. Type of feedback u. Urgency of feedback u. Audience characteristics Effective Communication for Colleges, 9 th ed. , by Brantley & Miller 10

Communication Situation Message Transmission u. Destination u. Privacy u. Timeliness u. Cost u. Message form Effective Communication for Colleges, 9 th ed. , by Brantley & Miller 11

12 The Six Cs u. Courtesy u. Clarity u. Conciseness u. Concreteness u. Correctness u. Completeness Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

13 Writing Skills u. Good writing skills increase the likelihood of a positive response. u. Good grammar, spelling, and vocabulary are important. u. Effective message writing requires practice. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

Techniques for Developing Writing Skills u Start writing today. u Maintain a positive attitude. u Practice writing. u Decide why you are writing. u Write key ideas on paper. 14 u Use your outline. u Use references to verify correctness. u Rewrite. u Seek critique. u Rewrite again. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

15 Speaking Skills u. Word choice u. Pronunciation u. Word emphasis u. Volume control u. Pitch u. Voice intensity Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

16 Listening Skills u. Hearing is the physiological process through which your ears receive sound. u. Listening is the mental activity that involves processing the sounds you have heard. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

17 Active Listening u. Begin with an open mind. u. Determine the speaker’s approach to the material. u. Jot down key words when appropriate. u. Concentrate. u. Maintain eye contact with the speaker. u. Withhold judgment until you have heard the entire message. u. Analyze the message. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

18 Reading Skills u. Reading for comprehension (understanding) is the process of determining the meaning of a message. u. Reading for verification (proofreading) is the process of determining the correctness of written information. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

Techniques for Increasing Understanding and Retention of Written Messages 19 u. Scan the material. u. Concentrate. u. Take notes. u. Review. u. Withhold judgment until you have read all the material. u. Analyze the material. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller

The Communication-by. Objectives Approach u. Plan a message. u. Compose a draft. u. Complete a message. Effective Communication for Colleges, 9 th ed. , by Brantley & Miller 20