Educational Opportunity EOP Program The Great Exchange Exit

Educational Opportunity EOP Program The Great Exchange: Exit Interviews/Surveys EOP Salvador Flor & Chia Her EOP Counselors San Diego State University EOP 1

Session Overview �Goals of Session �A Look at EOP at SDSU �A Look at EOP Services at CSU Campuses �What Purposes Do Exit Interviews/Surveys Serve? �Samples of Exit Surveys from CSU campuses �Looking Forward: Setting Up Your Own Exit Survey 2

Goals of Session �Connect with Colleagues �Exchange of Ideas & Practices �Share Samples �Looking Forward: Ideas for Creating Exit Interview/Survey 3

SDSU EOP Staff Profile 1 Director 1 Associate Director 1 Assistant Director 7 Counselors 1 Retention Coordinator 5 Outreach/Recruitment 1 Operations Manager 2 Computer Analysts 1 Program Coordinator 4 Administrative Support 4

SDSU EOP Students Student Cohort Average Caseload: 545 Freshmen Sophomores Juniors Seniors Total Fall ’ 08 Admits Freshmen Transfers Total 846 498 1, 047 1, 422 3, 813 591 416 1, 007 5

R H ei gc r h u Si ct m h e o n o tl SDSU EOP Recruitment Services Elementary School Junior High School Community College 6

A J d u m n i os sr i o T nr as n s f e r SDSU EOP Admissions Services Deny < 2900 No Special Admit Local Accept ≥ 2900 Deny < 3300 SDSU Admit Non. Local EOP Accepts 3400 - 3960 SDSU Accepts ≥ 3960 EOPS Transfer Workshops Impactio n Min major GPA & 60 units 7

SDSU EOP Retention Services Programs Freshmen BEST Summer Bridge Learning Communities Future Scholars Guardian Scholars* Sophomores Juniors Transfer Bridge Seniors Individual Services Academic Advising Personal & Career Counseling Letters of Recommendations (Financial Aid, Grad School, late schedule adjustment, etc. ) Mid-Semester Progress Report (for probationary students) Tutoring (Individual & Group) Academic Success Workshops EOP Grants Activities Summer Bridge Reunion Mentoring Volunteer Program* Student Advisory Board* EOP Graduation Cross Campus Collaborations: Cross Cultural Center, New Student Program, Career Services, Bounce Back Program *Services available for all class levels. 8

SDSU EOP Students Services C. A. A. T. (January to December ’ 08) Data from Tutor. Trac Visits Students 14, 282 1, 108 Tutoring Appointments Students 1, 918 619 Counselors. (January to December ’ 08) Data from Advisor. Trac Appointments Walk-Ins Phone E-mail # Visits 3, 640 400 191 424 # Students 2, 313 359 175 346 Total 4, 655 3, 193 9

Unique Services at CSU Campuses Chico EOP Achievement award (money for books/academic materials) Los Angeles Online Laptop Reservation Long Beach EOP Student Organization (ESO) Calendar Fresno EOP Alumni Chapter San Diego Volunteer Program San Francisco EOP Scholars (Volunteer Program for EOP Alumni) San Jose EOP Student Agreement From CSU EOP websites 10

Exit Surveys at CSU Campuses East Bay Sacramento San Marcos Sonoma Bakersfield Chico Fullerton Los Angeles Pomona San Diego San Francisco San Luis Obispo Yes No 11

Purposes of Exit Interviews/Surveys �Evaluation of Services ◦ Level of Satisfaction ◦ Usage of Services ◦ Caseload Management �Identify Unmet Student Needs/Issues �Understand Reasons for Student Exit ◦ Academic vs. Non-Academic �Alumni Association �Funding Purposes �Other? 12

Features of Exit Interviews/Surveys � Purpose ◦ Define Target Group � Type ◦ On-line, mail, in person, e-mail � Qualitative � Quantitative � Accessibility � Timing ◦ As soon as possible ◦ 10 -20 min max or option to resume ◦ 1 -2 week return � Incentives � Return Rate 13

Features of Exit Interviews/Surveys �Return Rate 40 -50% 30 -40% 20 -30% 15 -20% ≤ 15% Excellent Good Decent Acceptable Unacceptable ◦ On-line surveys averages 25 -30% with reminders ◦ Mailed survey averages 10% 14

Discussion/Questions 15