Edmonton Zone CIICPAR Stories An Edmonton Physicians CIICPAR

Edmonton Zone CII/CPAR Stories An Edmonton Physician’s CII/CPAR Journey Ottewell Medical Clinic Edmonton Southside PCN 1

The Most Attractive Feature of CII/CPAR Dr. Ahmed - An Edmonton Clinic Physician’s Perspective “The thought of being able to have better communication and a better flow between different health care providers and being able to get real time information is something that was quite enticing. ” - Dr. Ghalib Ahmed 22

The Biggest Benefit of Signing Up for CII/CPAR Dr. Ahmed - An Edmonton Clinic Physician’s Perspective ER/Hospital admission and discharge e. Notifications Specialist Consult Letters in Netcare 3

The Biggest Benefit of Signing Up for CII/CPAR Ottewell Medical Clinic - An Edmonton Clinic Physician’s Perspective Community Encounter Digests provide a quick snapshot of important information 4

The CII/CPAR Implementation Process Phase 1 - Engagement & Interest Edmonton Southside PCN & Ottewell Medical Clinic’s Perspective CII/CPAR Ready! CII/CPAR Engagement Presentation PCN PF Step 1 The PCN PF determined that the clinic was ready to participate in CII/CPAR Clinic Manager Step 2 The PCN PF and Clinic Manager agreed to engage the Clinic Team in CII/CPAR PCN PF Step 3 PCN PF taught the Clinic Team about CII/CPAR & fielded their questions and concerns Clinic Team Step 4 After reviewing the CII/CPAR informational binder, the Clinic Team decided to register for CII/CPAR 5

The CII/CPAR Implementation Process Phase 1 – Engagement & Interest Edmonton Southside PCN & Ottewell Medical Clinic’s Perspective Site Liaison: Clinic’s primary contact for the PCN and e. HSS CII/CPAR Roles: Site Liaison CPAR Access Administrator CPAR Panel Administrator CPAR AA: Manages panel enrollment CPAR PA: Handles the mismatch and conflict reports PCN PF Step 5 Assign CII/CPAR roles in the clinic Site Liaison (e. g. clinic manager) Step 6 The Site Liaison and other appropriate team members review the Clinic Journey Checklist and CII/CPAR Team Toolkit 6

The CII/CPAR Implementation Process Phase 2 – Registration & Participation Edmonton Southside PCN & Ottewell Medical Clinic’s Perspective AMA Consultant Site Liaison & CPAR AA Step 1 The Site Liaison and CPAR Access Administrator complete the registration paperwork Site Liaison & CPAR AA Step 2 The Site Liaison and CPAR Access Administrator submit the registration paperwork to e. HSS e. Health Consultant CII/CPAR Resources Reminder! Share any feedback you have about the CII/CPAR implementation process with your AMA and e. HSS consultants 7

Let’s set your Go -Live date! The CII/CPAR Implementation Process Phase 2 – Registration & Participation Edmonton Southside PCN & Ottewell Medical Clinic’s Perspective Clinic EMR CPAR Panels e. HSS Site Liaison (e. g. clinic manager) Step 3 Site Liaison confirms with e. HSS that the clinic is ready to set a Go-Live date. CPAR AA CPAR PA Step 4 CPAR Access Administrator completes EMR training and set-up Step 5 CPAR Panel Administrator logs in to CPAR application and verifies panel information 8

The CII/CPAR Implementation Process Phase 5 – Panel Management & Process Improvement Edmonton Southside PCN & Ottewell Medical Clinic’s Perspective • Troubleshoot EMR Data Uploads − The PCN PF can help the clinic team ensure that EMR data are uploading to Netcare CEDs correctly Clinic EMR • Optimize Your EMR − Optimizing EMR processes allows for more efficient use of resources and ensures data in Netcare standardized • Improve Your Processes − Consider using PDSA cycles to improve CII/CPAR data management processes (e. g. triaging e. Notifications) Clinic Team PCN PF 9

The CII/CPAR Implementation Process Phase 6 – Post-Implementation Edmonton Southside PCN & Ottewell Medical Clinic’s Perspective Demographic Mismatch Reports 1. Help identify discrepancies in patient information. 2. Show deceased patients. Panel Conflict Reports Show patients who are on more than one physician’s panel. Physicians can use this information to discuss the importance of continuity of care with their patients. 10

Biggest Benefits of Signing Up for CII/CPAR Edmonton Southside PCN & Ottewell Medical Clinic’s Perspective Clinic EMR ER/Hospital admission and discharge e. Notifications 11

Biggest Benefits of Signing Up for CII/CPAR Edmonton Southside PCN & Ottewell Medical Clinic’s Perspective The clinic's Nurse Practitioner receives e. Notifications about inpatient discharges that are not on her Transitions of Care list “This is great progress for Primary Care!” – Edmonton Southside PCN Practice Facilitator 12