ECT 589 ECommerce Management EBusiness Transformation 12282021 ECT

ECT 589: E-Commerce Management E-Business Transformation 12/28/2021 ECT 589 Susy Chan, Ph. D. 1

Agenda l l l Your feedback Market News “IT doesn’t matter” or Does IT matter? E-Business Transformation and IT Skills Portfolio Case Study Presentation l l Morningstar. com Next week l l Case study presentation Reports and peer evaluation forms due 12/28/2021 ECT 589 Susy Chan, Ph. D. 2

Nicholas Carr: IT Doesn’t Matter HBR, May 2003 Identify 3 points discussed in Carr’s article. 12/28/2021 ECT 589 Susy Chan, Ph. D. 3

Nicholas Carr: IT Doesn’t Matter HBR, May 2003 l Do you agree with Carr’s assertions? l 12/28/2021 Why? ECT 589 Susy Chan, Ph. D. 4

Nicholas Carr: IT Doesn’t Matter HBR, May 2003 l If you were interviewing for an IT job the interviewer referred to “IT Doesn’t Work” and asked you to defend the value of IT investment, what would you say? l Outline 3 arguments (with examples). 12/28/2021 ECT 589 Susy Chan, Ph. D. 5

E-Business Transformation: IT Skills Portfolio Management 12/28/2021 ECT 589 Susy Chan, Ph. D. 6

E-business Transformation l What are key characteristics of e-business? 12/28/2021 ECT 589 Susy Chan, Ph. D. 7

Characteristics of E-Business 1. An e-business is an integral part of a business web in which organizational boundaries become more permeable. l l l Access to e-business systems Boundary of hardware, software, communications, and users A web of information systems 2. The role of information 1. 2. 12/28/2021 Virtual value chain Heterogeneous users ECT 589 Susy Chan, Ph. D. 8

Characteristics of E-Business 3. Enterprise systems have been widely adopted as the backbone for e-business l l Limitation of current enterprise systems Demand for e-collaboration 4. System integration is more critical than systems development. l Better understanding of inter-organizational behavior and industry value chain 5. Organizational transformation is essential for e-business transformation. 12/28/2021 ECT 589 Susy Chan, Ph. D. 9

e-Business Application Architecture Business Partners, Suppliers, Resellers Distributors, Supply Chain Mgmt Finance Auditing Mgmt Control BI EAI Cust Svce Sales Marketing CRM Stakeholders Distribution Production Logistics HRMS/ E-Procurement Employees ERP Selling Chain Mgmt 12/28/2021 Customers, ECT 589 Susy Chan, Ph. D. Resellers 10

Internal and External Process Ennoblement 12/28/2021 ECT 589 Susy Chan, Ph. D. 11

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E-Business IT Skills Portfolio 12/28/2021 ECT 589 Susy Chan, Ph. D. 13

IT Skills Portfolio Management l Drivers l l l Skills acquisition l l Skills recruitment, building of skills inventory, and skills acquisition through outsourcing Skills development l l Rapid technology advancement Skills Gap; the right mix of skills > the number of hires Desired skills requirements, skills enhancement, skills transfer and roles rotation Skills maintenance l Talent retention and updating skills 12/28/2021 ECT 589 Susy Chan, Ph. D. 14

The Strategy Level Issues: • Champion of strategies, CEO’s roles • Leadership positions • Skills acquisition as part of corporate strategies • IT cultures for e-business Skills: • Strategic planning. • Leadership and governance • Knowledge about technology. • Understanding of e-business webs complexity • Risk management – privacy and security • Legal compliance: Sarbanes Oxley Act 12/28/2021 ECT 589 Susy Chan, Ph. D. 15

The Architecture Level Issues: • • • Application architecture Distributed systems Infrastructure architecture Collaboration Information structuring & architecture Skills: • Architecture knowledge as part of IT planning skills. • Distributed systems knowledge. • Application architecture and systems integration. • Knowledge about technology standards. 12/28/2021 ECT 589 Susy Chan, Ph. D. 16

The Systems Level Issues: • • • ERP and Web systems integration Effective Project management Process change management Enterprise systems Integration of web systems and enterprise systems Skills: • Deep knowledge in business process (intra- and interorganizational processes). • Technical knowledge in systems integration. • Vendor and product knowledge. • Application architecture 12/28/2021 ECT 589 Susy Chan, Ph. D. 17

The Project Level Issues: • • • Process change driven by external demand Permeable org boundaries External users and consumers Complex process Collaboration Skills • • • Deep knowledge in process related to industry value chain. Deep knowledge in inter-department process. Change management. Web-based system development. Integration of legacy systems, enterprise systems, and web-based systems. • Project management. • Interpersonal and communications skills 12/28/2021 ECT 589 Susy Chan, Ph. D. 18

Tools and Technology Issues • • • Wide-range of tools and technology New tools and technology Lack of standardization Proper education and training Offshore outsourcing Skills • • • Multiple operating systems. Wireless. Web services. XML. Java. DBMS. Networks. Client-side programming tools. Server-side programming tools. 12/28/2021 ECT 589 Susy Chan, Ph. D. 19

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What Skills Do Companies Need for a Successful Implementation? l l Process Knowledge Sales, Marketing, Customer Service , Best Practices B 2 B B 2 C Project Management u u u Enterprise program management Project control Issue resolution Risk management Leadership Expectation Management Technical Knowledge u u u Client/Server and Web technologies Performance / benchmarking ACD, IVR, CTI technologies Middleware Email routing systems People, Process, and Technology l l Product Expertise Applications Knowledge Architecture Knowledge Project Management Change Management u u 12/28/2021 Job analysis and Redesign Training and documentation Team building Stakeholder management ECT 589 Susy Chan, Ph. D. Industry Knowledge u u u Best practices Industry issues Industry specific solutions 22

Levels of Challenges Necessary Skills Strategy Strategic planning. Leadership. Decision Making. Knowledge about technology. Understanding of e-business webs complexity. Architecture knowledge as part of IT planning skills. Distributed systems knowledge. Application architecture and systems integration. Knowledge about technology standards. Systems Deep knowledge in business process (intra- and inter-organizational processes). Technical knowledge in systems integration. Vendor and product knowledge. Application architecture Projects Deep knowledge in process related to industry value chain. Deep knowledge in inter-department process. Change management. Web-based system development. Integration of legacy systems, enterprise systems, and web-based systems. Project management. Interpersonal and communications skills Tools and Technology Multiple operating systems. Wireless. Web services. XML. , Java. DBMS. Networks. Client-side programming tools. , Server-side programming tools. 12/28/2021 ECT 589 Susy Chan, Ph. D. 23