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Economic Services Administration Quality Assurance Consulting Services Integrated Solutions Group LLC MAPP Project: November Assessment Report December 12, 2017 12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. 1

ü Assessment Interviews ü Documentation Discovery ü Operational Meetings and Observations ISG Assessment Framework 1. Project Integration 2. Scope Management 3. Schedule Management 4. Budget Management 5. Quality Management 6. Resource Management 7. Communications Management 8. Risk Management 9. Procurement Management 10. Stakeholder Management 12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. 2

q FNS grant for $1. 5 M establishes funding for the first release of a mobile application q Iterative mobile functionality focuses on providing client access through: 1. Uploading documentation 2. Checking application status 3. Reporting change of circumstances 4. Completing interim reports 5. Displaying CSO wait times 12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. 3

12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. 4

q Three (3) QA recommendations closed, including two (2) high priority § Assess impacts to other systems and initiate AWRs § Explore other resources until dedicated PM is available § Conduct working session to resolve RFP comments q Three (3) categories showed decreased risk § Scope, Resources and Procurement Management q Overall risk remains red at 7. 5 12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. 5

Impact Trending Baseline Assessment Overall Project Rating 1. 0 Integration 2. 0 Scope 3. 0 Schedule 4. 0 Cost 5. 0 Quality 6. 0 Human Resource 7. 0 Communications 8. 0 Risk 9. 0 Procurement 10. 0 Stakeholder 12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. October Assessment 6. 0 5. 0 8. 0 7. 0 6. 0 7. 0 4. 0 5. 0 7. 0 4. 0 6 November Assessment 8. 0 9. 0 10. 0 7. 0 8. 0 10. 0 6. 0 7. 5 8. 0 10. 0 7. 0 8. 0 7. 0 6. 0 10. 0 6. 0 9. 0 6. 0 * Down arrow reflects a lower or improved risk rating Management Category

q Dedicated Project Manager returned to a full-time role after extended leave q Interim Project Manager remained engaged to focus on procurement activities q Analysis of potential system impacts was completed and AWRs initiated/assigned q Significant progress was made on revising the RFP (which is currently under review) 12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. 7

# High Priority Recommendation Status 2. 1 Develop a mobile strategy with vision, scope, timing and model for on-going M&O 2. 2 Prioritize and formally baseline requirements 2. 5 Update the Requirements Traceability Matrix (RTM) to identify releases and system impacts 2. 6 Assess impacts to other systems and initiative AWRs to align with MAPP releases Closed 3. 1 Develop a work plan (. mpp) that addresses procurement and project/grant lifecycle 6. 1 Add resources to the work plan and assess adequacy of resources to support project/grant lifecycle 6. 2 Supplement team to include M&O resources to prepare them for their new role 6. 3 Explore additional resources to supplement the team until a full-time, dedicated Project Manager is available Make mobile application analytics a mandatory requirement and incorporate vendor service level agreements (SLAs) in the sample contract Inprogress Closed 9. 4 12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. 8 Closed Inprogress

12/12/2017 © Copyright Integrated Solutions Group. All Rights Reserved. 9