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Economic Services Administration Quality Assurance Consulting Services Integrated Solutions Group LLC MAPP Project: February Assessment Report March 13, 2018 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 1

ü Assessment Interviews ISG Assessment Framework 1. Project Integration ü Documentation Discovery 2. Scope Management 3. Schedule Management 4. Budget Management 5. Quality Management ü Operational Meetings and Observations 6. Resource Management 7. Communications Management 8. Risk Management 9. Procurement Management 10. Stakeholder Management 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 2

q FNS grant for $1. 5 M establishes partial funding for the first release of a mobile application q Iterative mobile functionality focuses on providing client access through: 1. Uploading documentation 2. Checking application status 3. Reporting change of circumstances 4. Completing interim reports 5. Displaying CSO wait times 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 3

3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 4

q Three (3) QA recommendations closed, including one (1) high priority 1. Finalize Project Charter 2. Add resources to the work plan 3. Identify opportunities to collaborate with stakeholders from other DSHS Administrations q One (1) new QA recommendation were identified 1. Update work plan with vendor tasks with the ASB’s work plan is approved (and re-baseline) 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 5

Impact Trending Jan Assessment Feb Assessment 9. 0 Procurement 6. 0 5. 0 8. 0 7. 0 6. 0 7. 0 4. 0 5. 0 7. 0 5. 5 7. 0 6. 0 5. 0 7. 0 5. 0 6. 5 4. 0 6. 0 4. 8 5. 0 4. 0 6. 0 5. 0 6. 0 4. 0 6. 0 3. 0 10. 0 Stakeholder 4. 0 3. 0 Overall Project Rating 1. 0 Integration 2. 0 Scope 3. 0 Schedule 4. 0 Cost 5. 0 Quality 6. 0 Human Resource 7. 0 Communications 8. 0 Risk 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 6 * Down arrow reflects a lower or improved risk rating Baseline Assessment Management Category

# High Priority Recommendation Status 2. 1 Develop a mobile strategy with vision, scope, timing and model for on-going M&O Closed (Sept) 2. 2 Prioritize and formally baseline requirements 2. 5 Update the Requirements Traceability Matrix (RTM) to identify releases and system impacts Closed (Jan) 2. 6 Assess impacts to other systems and initiative AWRs to align with MAPP releases Closed (Nov) 3. 1 Develop a work plan (. mpp) that addresses procurement and project/grant lifecycle 6. 1 Add resources to the work plan and assess adequacy of resources to support project/grant lifecycle 6. 2 Supplement team to include M&O resources to prepare them for their new role 6. 3 Explore additional resources to supplement the team until a full-time, dedicated Project Manager is available Make mobile application analytics a mandatory requirement and incorporate vendor service level agreements (SLAs) in the sample contract Closed (Dec) Closed (Feb) Inprogress Closed (Nov) Closed (Dec) 9. 4 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 7

Since initial assessment in September 2017 § Closed 22 of original 33 QA recommendations (66% closed) Priority Recommendations Opened to Date # Remain Open as of February Assessment 9 24 33 1 10 11 High Priority Other Total 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 8

1. Completed evaluation of vendor responses § Original FNS grant assumptions for schedule and budget appear viable 2. Approved Project Charter 3. Updated the work plan to include resources 4. Identified an initial M&O staffing model and strategy (funding and timing discussions continue) 5. Identified classroom training opportunities for the Product Owner 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 9

6. Shared Organizational Change Management (OCM) assessment tools with a subset of stakeholders 7. Began bi-weekly meetings by CSD to coordinate tasks, assignments and strategies across Division 8. Invited ALTSA reps to the bi-weekly CSD meetings 9. Facilitated weekly Core Team meetings with good attendance and engagement 3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 10

3/13/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 11