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Economic Services Administration Quality Assurance Consulting Services Integrated Solutions Group LLC MAPP Project: September Assessment Report October 9, 2018 10/9/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 1

ü Assessment Interviews ü Documentation Discovery ü Operational Meetings and Observations ISG Assessment Framework 1. Project Integration 2. Scope Management 3. Schedule Management 4. Budget Management 5. Quality Management 6. Resource Management 7. Communications Management 8. Risk Management 9. Procurement Management 10. Stakeholder Management 10/9/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 2

10/9/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 3

Impact Trending Baseline Assessment Overall Project Rating 1. 0 Integration 2. 0 Scope 3. 0 Schedule 4. 0 Cost 5. 0 Quality 6. 0 Human Resource 7. 0 Communications 8. 0 Risk 9. 0 Procurement 10. 0 Stakeholder 10/9/2018 © Copyright Integrated Solutions Group. All Rights Reserved. Aug Assessment 5. 0 4. 0 5. 0 7. 5 6. 0 7. 0 6. 5 3. 0 4. 0 2. 5 6. 0 5. 0 8. 0 7. 0 6. 0 7. 0 4. 0 5. 0 7. 0 4 Sept Assessment 4. 7 4. 0 5. 0 7. 5 5. 0 7. 0 5. 5 3. 0 4. 0 3. 5 2. 5 * Down arrow reflects a lower or improved risk rating Management Category

1. Resources: Four (4) ITS positions were posted – three (3) mobile application infrastructure engineers and one (1) software configuration management engineer 2. Cost: A draft of the Investment Plan was developed and is under review internal to ESA 3. Procurement: The highest priority lessons learned through the procurement phase were shared with the Steering Committee (closed QA recommendation 9. 7) 10/9/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 5

Acquisition of resources and procuring hardware is behind schedule; assuming vendor starts in January, MAPP deployment completes in September 2019 (at the end of the FNS 3 year grant period) 10/9/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 6

• Closed QA recommendation 9. 7 – Share high priority lessons learned with Steering Committee • Opened QA recommendation 1. 8 – Brief the new Deputy Assistant Secretary • Recommendations opened to date Priority 10/9/2018 # Open as of Sept Assessment Recommendations Opened to Date # Open from Initial Assessment High Priority 13 2 1 Other 30 9 4 Total 43 11 5 © Copyright Integrated Solutions Group. All Rights Reserved. 7

High Priority Recommendation (open) Supplement the project team to include M&O resources identified in the future M&O model to prepare them for their new role. Regularly communicate status of next steps with the ASV for planning purposes and ramping up staff 10/9/2018 Opened Date Status 9/17 Open Four (4) positions were posted in September. This recommendation will be closed when four (4) are hired. 8/18 Open The Project Manager anticipates beginning monthly ASB briefings in October to keep them informed on the status of the planned start in January 2019. © Copyright Integrated Solutions Group. All Rights Reserved. 8 Next Step

q FNS grant for $1. 5 M establishes partial funding for the first releases of a mobile application q Iterative mobile functionality focuses on providing client access through: 1. Uploading documentation 2. Displaying CSO wait times 3. Checking application status* 4. Reporting change of circumstances* 5. Completing interim reports* * Requires client authentication solution from Wa. Tech 10/9/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 9

10/9/2018 © Copyright Integrated Solutions Group. All Rights Reserved. 10