EBMUD Customer Assistance Program California Public Utilities Commission

EBMUD Customer Assistance Program California Public Utilities Commission Low-income Oversight Board March 6, 2019

Agenda • EBMUD Overview • EBMUD Customer Programs • Customer Assistance Programs (CAP) • Other Assistance • Questions?

EBMUD Overview • Organized under the MUD Act in 1923 • 325 -square mile service area (Alameda and Contra Costa Counties) • 1. 4 million customers (380, 000 connections) • A public utility governed by a Board of seven elected members • Rates and charges are subject to Proposition 218

EBMUD Water Supply

EBMUD Water System Raw Water System • 5 local reservoirs Treatment System • 3 inline WTPs • 3 conventional WTPs Distribution System • 4, 200 miles of pipeline • 122 pressure zones • 164 reservoirs • 135 pumping plants • 100 regulators/RCS

Available Services for District Customers Service Customer Support/Advocacy Bill Management: • • Customer Assistance Program Payment Plans (up to 12 months) Medical Needs Assistance Emergency Relief (Water Lifeline) Community Support Referrals: • (SVDP, CC, Oakland Housing Resource, Richmond Housing Authority, etc. ) • 3 rd Party Notification Commercial Multi-Family Premise (Landlord account) Single. Family Premise Low-Income Customers (medical, senior) own or rent √ √ __ __ __ √ √ __ __ __ √ √ √ √ √ __ __ • Water Audit • Rebates, Free Devices • My Water Report √ √ √ Leak Adjustments √ √ PAYS On Bill Financing √ √ Water Use Efficiency:

CAP Overview • CAP was established in 1987 • EBMUD was one of the first adopters of a CAP in the state • Residential dwelling units and homeless shelters • Eligible customers qualify for 50 percent discount on water and 35 percent discount on EBMUD wastewater charges • Applicants must be a customer and have a water meter • Participation is valid for two years, must be recertified 7

CAP Eligibility – One of the most generous in the State EBMUD CAP eligibility is higher than 200 Percent of the Federal Poverty Guidelines EBMUD CAP Income Eligibility 2018 Federal Poverty Guidelines 200% 1 $46, 500 $24, 280 2 $46, 500 $32, 920 3 $52, 300 $41, 560 4 *$58, 100 $50, 200 Household Size *$4, 650 for each additional family member

CAP Participation Level • CAP participation continues to trend upwards • Average 10 percent increase in CAP participation over the past 10 years

CAP Participation 10

CAP – One of the Highest Discounts in the State How we help! 50% Water Discount 35% Wastewater Discount Pass Through Charges $1. 20/day for District Services

Voluntary Donation Program • Established in March 2018 by EBMUD Employees in partnership with local charities • Emergency Relief Fund to assist low-income customers to maintain water service • Administered by St. Vincent De Paul & Catholic Charities

Questions?