EASTERN CAPE PRESENTATION TO PORTFOLIO COMMITTEE ON HOME

EASTERN CAPE PRESENTATION TO PORTFOLIO COMMITTEE ON HOME AFFAIRS Acting Provincial Manager: Eastern Cape, Sonto Lusu 20 May 2008 Caring, compassionate and responsive 1

What is unique to the Province? • • The Eastern Cape is the second-largest of the nine provinces by surface area, it has a population of 7 million people covering 169 580 km 2 of land. It is vast, rural, has farming and mountainous areas, administrative areas, traditional authorities. Has amalgamated former homelands Transkei and Ciskei with Republic of South Africa and this meant high number of citizens with IDs from the homelands, thus increased demand for Citizen Registration. Due to the EC history, its rich heritage, the diverse culture of its people, game farms and national parks visitors from all over the world are flocking to the Province. Most of the economic activity happens in the Nelson Mandela Metro and East London, where the two IDZs, East London IDZ and Coega are and where the multinational motor companies Daimler Chrysler in East London, VWSA, GMSA and Ford in the Nelson Mandela Metro are operating thus our permitting sections are very busy. EC has world known institutions of higher learning like Rhodes and Fort Hare and they also bring a demand for study and work permit applications. Eastern Cape has two sea ports Port Elizabeth and East London, three airports in Port Elizabeth, East London and Mthatha and 4 land ports Ongeluksnek, Ramatsiliso, Tellebridge and Qacha’s Nek and in the land ports Home Affairs services are provided in latter two. The majority of the people speak isi. Xhosa, followed by Afrikaans, English, and Sesotho. There is little racial diversity in EC North i. e. former Transkei Caring, compassionate and responsive 2

What is unique to the Province? • • • In 2006, the unemployment rate of the province stood at 22, 1%. This is significant as there is a significant number of older citizens who are not qualifying for old age grants but want to change their details so that they can be older and be able to access old age grants. This is a source of conflict between communities and Home Affairs The Karoo interior as well as Senqu/Ukhahlamba are an important sheep-farming area and the challenge is that the Industry exploits Lesotho citizens for cheap sheep shearing. The Sundays River valley where oranges are produced in areas like Addo also are giving us a challenge in terms or employing undocumented migrants especially from Zimbabwe The Inspectorate component is closely monitoring this in liason with local municipalities. Corporate permits are provided. The road infrastructure in the province is not too good and this leads to high rate of repairs to the mobile trucks that are overwhelmed by the gravel roads they have to travel on in order to bring services closer to the people. Telkom, Eskom and SITA in the Province are not adequately resourced to deal quickly with Home Affairs requests, they take a very long time to put in Telkom lines, data points and electricity in our new and alternative accommodation. There are overlaps in service provision between Kwa-Zulu-Natal and Eastern Cape and this leads to confusion as to who should serve us e. g Eskom, XPS and Telkom Caring, compassionate and responsive 3

Population served by Regional Offices Eastern Cape South • King William’s Town (1 078 637 population) • Port Elizabeth (1 005 776 population) • Queenstown (810 285 population) Eastern Cape North – Mthatha (1 197 510 population) – Lusiki (1 064 584 population) – Mt Frere (891 721 population) – Total Population EC North: • Total Population EC South 2 894 698 3 153 815 Total Population EC: 6 048 513 (2006 data) Caring, compassionate and responsive 4

We have organized our team by… Organisational Structure Acting Provincial Manager (Ms N Lusu) Area Manager: Eastern Cape South (Mr LS Myataza) (Port Elizabeth Region) Regional Manager (Mr T Mnunu) (Queenstown Region) Regional Manager (Ms HY Ntantiso) Acting Area Manager Eastern Cape North (Mr SI Khobi) (King William’s Town Region) Regional Manager (Mr HMS Fotoyi) (Lusiki Region) Regional Manager (Mr K Diko) Caring, compassionate and responsive (Mthatha Region) Regional Manager (Mr SI Khobi) (Mt Frere Region) Regional Manager (Mr N Stuurman) 5

Identity Documents 2007/08 Average Turnaround Time for province for collection to dispatch of IDs to BVR 4 days Downward, ID applications are kept in the office for shorter periods, XPS collections has improved and arrangements in place for offices without electricity for applications to be captured in nearby offices. Management Information provided by Turnaround team assists in identifying problem areas and for ongoing M&E Trend (turnaround time) 55 593 are still uncollected out of 285 974 received in this Financial Year, therefore 80% of received IDs (230 081) have been distributed/collected. IDs on hand in offices in province Upward: Huge number of IDs received vs distribution strategy as it is only recently that clients have to come and collect as a result of sms. Backlog of IDs returned by SAPO that we have to look at alternative distribution before we return them to Head Office Trend IDs on hand for longer than 12 months 2 524 This will be addressed through distribution on door to door and assistance on distribution of lists by CDWs and IEC officials, after all methods fail they will be returned to HO Caring, compassionate and responsive 6

Birth, Death and Marriage Certificates issued 2007/08 Birth certificates Issued 205 286 Death Certificates Issued 125 561 Marriage Certificates Issued 43 164 Caring, compassionate and responsive 7

Travel documents issued 2007/08 Tourist Passports 27 213 Child Passports 5 142 Maxi Passport 196 Old Type 135 Loose leaf 2 613 Caring, compassionate and responsive 8

Births and Death Certificates issued in Hospitals 2007/08 Births 12 322 Deaths 100 Caring, compassionate and responsive 9

Volume of activity at Ports of Entry 2007/2008 Amount of paid on administrative fines: R 39 500 Amount paid on imposed fines: R 1 936 000 Type of port Foreign RSA Commercial ports 17 681 883 Non Commercial ports medium 103 899 17 660 Non Commercial ports small 111 175 18 177 Caring, compassionate and responsive 10

LAW ENFORCEMENT Law Enforcement - Activities Number of illegal foreigners arrested: 1 621 Number of illegal foreigners deported: 912 Pending investigations: 177 Ordered to leave: 43 In detention for deportation: 132 Dockets opened: 164 J 534 issued: 346 , R 5 000 spot fines, R 15 500 administrative fines Fines/imprisonment: R 23 000 Caring, compassionate and responsive 11

Temporary Residence Permits – 2007/2008 Applications brought over from previous month 1 203 Applications received 5 624 Applications approved 5 029 Caring, compassionate and responsive 12

Budget for 2007/08 Budget Planned vs Actual (Rm) Key Comments § 2006/07 - Underspending: due to late payment of invoices by Head office and the NIB funded posts that could not be filled due to the limited number approved § 2007/08 - have overspent on Goods and Services as invoices for the previous year had to be paid during in this financial year. Also identified is foreseeable is the shortfall on salaries and shifting of funds has been done in offices where the funds are still available even after the projections. Caring, compassionate and responsive 13

FINANCIAL REPORTING FOR 2007/08 % of budget spent for 2007/08 Compensation of employees: 85% Goods and services: 113% Total %: 93% Reasons for over/under expenditure • Compensation of Employees – under spent due to the delays in the filling of advertised posts • Goods and services – over spent as invoices for 2006/2007 had to be paid during the current financial year • Transfers and subsidies – although no budget allocated had expenditure of R 750 366. 32 • Capital Assets – budget was included in Goods and Services and as the item was overspent the invoices for capital assets to the amount of R 285 634 had to be paid Caring, compassionate and responsive 14

Refugee Reception Centre Reporting REFUGEES Number of applications received vs approved: 3 038 received vs 223 approved Top 3 nationalities: Zimbabweans, Bangladeshis, Somalis Trend over the last 12 months: Upward – over the 12 months period, there has been an increase in number of Zimbabweans applying for asylum Reason(s) for upward curve: political and economic factors Statistics on backlog: 744 new comers still not finalized pending adjudication by Refugee Status Determination Officers leading to a total backlog for the office of 3 461 with section 22 extensions Caring, compassionate and responsive 15

Relationship with Local Municipalities The interaction with Municipalities is done at the following fora: • IDP Forum in Local Municipalities • District Managers Forum with other government departments • Municipality Social Clusters • Case Flow Management Cluster • Batho Pele Co-ordination Forums • Technical Task Team for 2009 Elections Caring, compassionate and responsive 16

88 customer contact points in EC Services 2006 2007 Trend Comment Provincial Offices 1 1 stable Provincial Office still accommodated at Area Manager South Regional Offices 3 6 Up Minister approved new establishment in March 2006 and we started to migrate to it in 2007/08 Financial Year District Offices 11 25 Up Ports of Entry 3 6 Up Refugee Reception Offices 2 1 Stable Same as above Started permanent operations in Tellebridge and Qacha’s Nek as from January 2007 and EL Airport Better working environment Caring, compassionate and responsive 17

88 customer contact points in EC Services 2006 2007 Trend Comment Service Delivery Points 27 18 Down 11 offices were upgraded to District Offices and 2 new offices were opened Thusong Centres (MPCCs) 3 3 Stable 3 full time Centane, Sterkspruit and Cofimvaba, 2 part time Qunu and Viedgesville, 3 N/A Sanddrift, Zalu & Tombo Caring, compassionate and responsive 18

88 customer contact points in EC Mobile Unit Trucks and Online Hospitals No of mobile units allocated to Province 17 4 No of mobile units fully operational Reasons for units not operational Remedial action taken Computerised hospitals Technical, electrical and mechanical problems (UPS problems, satellite dish & equipment, network and configuration problem, 2 x expired licence discs 6 in Pretoria for repairs, 7 awaiting quotations from service providers, Total of 10 in EC and 4 added in 2007 Caring, compassionate and responsive 19

Eastern Cape establishment Total approved establishment = 1252 Total filled posts = 589(47%) Vacancies = 709 (57%) Funded vacancies: 18. 3%, Unfunded vacancies: 81. 5% Staff Levels: 10 to 14 Approved establishment Actual (Filled) Funded Vacancies Difference (Unfunded posts) Comment 14 1 0 Post advertised not yet filled 13 2 2 0 0 N/A Level 12 12 6 4 2 3 RMs have started on 03. 08 and the 4 th will start on 1 April, 2 on hold pending JE, 2 NIB 10 11 6 5 0 Advertised NIB pending decision on RVQ 13 Caring, compassionate and responsive 20

Eastern Cape staff including frontline Staff Levels 1 to 9 Level 9 7 -8 Approved establishment 34 302 Actual (Filled) 17 124 Funded Vacancies 11 27 Difference (Unfunded posts) 6 Comment 10 shortlisted and interviews on 17 &18 March 2008 1 advert request forwarded to NSC 182 11 to be reshortlisted 3 interviews on 22. 08 11 advertised 2 ad request to HO 3 -6 742 356 80 314 19 to be advertised 57 advertised 2 awaiting appointment letters 2 awaiting JE 1 -2 148 78 3 74 2 requests with HR 1 death 2 nd suitable to be appointed Caring, compassionate and responsive 21

Employment equity Employment Equity Report – (Percentage of Employees per Category) Disabled employees as a percentage of total = 1. 2% 4. 4% Female 4. 2% 100% 91% Male Target 88% 7. 40% 0. 30% Caring, compassionate and responsive 4. 70% 22

Eastern Cape Office Security – 2007/2008 Physical security 113 security guards for access control to all offices except Matatiele as it has been recently taken over from Kwa. Zulu-Natal Cash in transit 22 offices: 9 offices money banked 5 times per week; 13 offices money banked 2 times per week In 2008/2009 all 50 offices will have cash in transit Integrated Electronic Security System (CCTV cameras) 2 offices – RO Port Elizabeth and Refugee Reception Office; 4 offices identified and will be considered in 2008/2009 financial year Vetting Managers have already been vetted and the clearance certificates awaited from NIA Awareness programmes on document and information security The Control Security Officer has conducted awareness programmes throughout the province Caring, compassionate and responsive 23

Eastern Cape Fleet 2007/08 Total No of Vehicles in Province: 112 Civic Services & Admin D/C bakkies: 43 Immigration Bakkies: 22 Sedans: 37 Minibuses: 02 Condors: 07 Immigration Truck: 01 Caring, compassionate and responsive 24

Furniture & equipment received 07/08 Furniture Equipment 3 sets of boardroom tables, 17 tables, 273 four drawer steel cabinets, 10 shredders, 19 30 track and trace computers, 31 sliding door credenza, 14 scanners, 65 thermal printers, 2 computer workstations, 170 Oki printers, 5 brother printers, 4 wooden benches with fax machines, 25 laser toners, 12 backrest, 54 armchairs, 32 laptops, 45 memory sticks midback chairs, 30 notice boards, 1 leather chair Caring, compassionate and responsive 25

Accommodation 2007/08 Accommodation 3 new offices, Port Alfred, Burgersdorp and Middleburg have been opened New offices Relocated offices Relocation of 9 existing offices Tsolo, Lady Frere, Qumbu, Keiskammahoek, Ngqamakhwe, Flagstaff, Port St Johns, Cala and Cradock, Aliwal North Already acquired but not yet utilized Alternative accommodation for Mt Frere, Mqanduli and Elliotdale already acquired but not yet relocated as the offices are not yet automated. Provincial Manager occupied Area Manager’s Office Alternative accommodation 2008/2009 East London, King William’s Town, Mdantsane looking for new leases. Cofimvaba, Tsomo, Elliot, Libode, Maluti, Mount Ayliff and Mount Fletcher looking for alternative accommodation. Caring, compassionate and responsive 26

A lot has been achieved this year Main Achievement Impact on Service Delivery 1. Involvement of the Premier on Refugee matters and fight against Xenophobia, Pledge of 1 million rands and this was included in the SOPA Strengthened participation of all spheres of government in fighting Xenophobia, increased efforts of all NGOs dealing with this phenomena 2. Enhancement of management capacity – appointment of 4 x DD’s and 9 x ASD (Office Heads), Enhanced service delivery and strengthened decision making ASD for Corruption Investigation and ASD for Corruption Prevention 3. Receipt of 3 passport capturing machines – King William’s Town, Mthatha and Queenstown, Online verification in Mthatha Regional Office Cut in costs and travelling time and also eliminates backlog Caring, compassionate and responsive 27

A lot has been achieved this year Main Achievement Impact on Service Delivery 4. Opening of 3 new offices (Burgersdorp, Middleburg, Port Alfred) and relocation of 9 Improved service delivery, access to all and existing offices (Tsolo, Lady Frere, Qumbu, physically challenged, image of Home Affairs also Keiskammahoek, Ngqamakhwe, Flagstaff, Port St boosted Johns, Cala and Cradock) Finalization of Mount Frere and Elliotdale but not relocated yet as the offices are not yet automated 5. From the 285 974 IDs received from BVR in the year under review the Province managed to distribute 230 081 IDs to rightful owners The Ilima adopted in the Province managed to distribute high volumes through door to door however it has huge cost implications of Saturday and after 16 h 00 work. Caring, compassionate and responsive 28

SIYABULELA Caring, compassionate and responsive 29