Earthdata Search Availability How is Earthdata Search affected

Earthdata Search Availability • How is Earthdata Search affected by its dependencies on other applications? EOSDIS Evolution and Development-2 (EED-2) January 4, 2018 – January 11, 2018 1

Earthdata Search Usage • How many users are there and how many sessions occur? EOSDIS Evolution and Development-2 (EED-2) January 4, 2018 – January 11, 2018 2

Earthdata Search Usage 2 • How are our users finding us? • What type of hardware and software they using? • What data are users looking for and how are they searching for it? EOSDIS Evolution and Development-2 (EED-2) January 4, 2018 – January 11, 2018 3

Earthdata Search Performance UNITED STATES GLOBAL • How long does it take to load a page throughout the globe? • How long does it take to load a page in the United States? EOSDIS Evolution and Development-2 (EED-2) January 4, 2018 – January 11, 2018 4

Earthdata Search Goals • What percentage of users are downloading data? • How many downloads are being completed? EOSDIS Evolution and Development-2 (EED-2) January 4, 2018 – January 11, 2018 5

Earthdata Search Goals 2 • How many downloads are being completed? • What method are users using to download the data? EOSDIS Evolution and Development-2 (EED-2) January 4, 2018 – January 11, 2018 6

Earthdata Search User Support • How many tickets are received? • How quickly are tickets responded to? EOSDIS Evolution and Development-2 (EED-2) January 4, 2018 – January 11, 2018 7

Earthdata Search User Support 2 • What kind of tickets are received? EOSDIS Evolution and Development-2 (EED-2) January 4, 2018 – January 11, 2018 8