e Services Enablement Framework Session 3 Business Process

e. Services Enablement Framework Session 3 Business Process Redesign

Agenda v Steps in doing an e-Government project v Projects - according to the action plan Infrastructure projects e-Service enablement projects v Analysis and RFP Development Project initialization Business Analysis § Mapping existing processes (As-Is) § Designing the new processes (To-Be) Technology Analysis Copyright e-Government Program (Yesser) 2

Steps in doing an e-Government project Copyright e-Government Program (Yesser) 3

e-Services Enablement Framework v The framework support the Agencies in doing e-Government projects Project orientated – covers all steps in a e-Service enablement project Adaptable to the individual agency’s / project’s need Based on the business processes of the agency Independent of implementation technology and platform Leeds to a detailed and precise RFP Copyright e-Government Program (Yesser) 4

Analysis and RFP Development v The action plan defines and describes the projects to help gaining the agency’s e-Services enablement goals Infrastructure projects § These projects can be networking, hardware and basic IT infrastructure type projects. e-Service enablement projects § These projects focus on core agency business process reengineering and e-enablement. Copyright e-Government Program (Yesser) 5

Analysis and RFP Development v Example of an agency’s Infrastructure and e. Services projects 6 Action Plan Infrastructure Projects e-Service Project e-Services Project Copyright e-Government Program (Yesser) 6

Analysis and RFP Development – Infrastructure projects ** Number of invited Bidder can change as appropriate Copyright e-Government Program (Yesser) 7

Analysis and RFP Development – e-Services projects ** Number of invited Bidder can change as appropriate Copyright e-Government Program (Yesser) 8

(1) Project initialization v Use one of many we proven project management methods like: Prince II, PMI, DSDM or SSADM v Define RFP development project plan Align with the goals and objectives stated in the Action Plan Define project plan with objectives and milestones v Form project organization Steering committee Project manager Project members Additional business experts External help – Yesser / Consultants ? Copyright e-Government Program (Yesser) 9

(2 a) Business Analysis Initial state: - Project initialized Final state: - functional analysis finished Agency Map & Redesign BP Develop Data/term model Develop Use Case Develop Service specifications Copyright e-Government Program (Yesser) 10

(2 b) Technical Analysis Initial state: -Project initialized -Business analysis ongoing Final state: - non-functional analysis finished Technical Solution Architecture Software Hardware Agency Development Test, & Staging Environment Security Monitoring & Management Implementation Copyright e-Government Program (Yesser) 11

(2 b) Technical Analysis The Agency has to analyze these technical subjects: v v v v Data migration and transformation GSB integration Technical Solution Architecture Software Hardware Development, test and staging environment Security Monitoring and Management Performance and Scalability Implementation (Project Management and Organization) Maintenance and Support Change Enablement and Training Operations Quality Assurance and Acceptance Technical Proposal Financial Proposal Copyright e-Government Program (Yesser) 12

RFP (3) – Compose the RFP (4) – RFP issuing and evaluation process Will be discussed in the next session Copyright e-Government Program (Yesser) 13

e-Services Enablement Framework - Tips v It is a framework which means it is adaptable To the project type § Small short term running projects can pick suitable parts § Big long term running projects might need to focus on other subjects – PM, promotion and coordination § Special projects might need additional templates To the agency level of maturity § Agencies with low level maturity needs the whole framework § High level maturity needs only fragments - if any To other preferred framework § TOGAF, Zachman , etc. To already existing documentation/development tools. Copyright e-Government Program (Yesser) 14

Questions and answers Copyright e-Government Program (Yesser) 15

Break ! Copyright e-Government Program (Yesser) 16