e Governance for Good Governance e Governance Successful

e. Governance for Good Governance e. Governance Successful application in Government Suresh Chanda, IAS Commissioner Commercial Taxes Hyderabad 1 © Suresh Chanda 07/09/2012

Presentation • Vision • Good Governance • e. Governance in AP 2 © Suresh Chanda 07/09/2012

VISION To provide citizens services in the most Efficient and Convenient manner by improving the way Government works, by Reengineering and technologically empowering Government Process 3 © Suresh Chanda 07/09/2012

Communication The Future Citizen will like to Communicate rather than Commute 4 © Suresh Chanda 07/09/2012

Good Governance through e. Governance 5 © Suresh Chanda 07/09/2012

What is Good Governance ? A Government which Governs least and where citizen has convenient access to Government services with minimal physical Interface with it 6 © Suresh Chanda 07/09/2012

What is Good Governance ? You can also say, Meeting aspirations of citizens to provide Simple, Efficient, Convenient and Trustworthy Governance 7 © Suresh Chanda 07/09/2012

e. Governance: Advantage ü Low cost to citizen, high reliability, ü No deviations, No discretions , No subjectivity ü Faster processing, monitoring & decisions ü Effective, efficient & highly transparent ü Improved quality of service e-Governance empowers the citizen

E – Governance For: l Information dissemination – l l l l 9 Putting information in the hands of the citizens Reduced physical G 2 C interface Improved quality of citizen services Better law enforcement Transparency in process Reduction in effective cost to user Equal access to everybody G 2 C services on 24 X 7 basis Citizen Centric Process Reengineering © Suresh Chanda 07/09/2012

Four Stages of e. Governance 1. Information l 2. Interactive – One way l 3. Transaction – Two way l 4. Integration l 10 © Suresh Chanda 07/09/2012

Strategy for e. Governance Political vision – most critical l IT infrastructure creation l Create right social environment l – l Leverage private sector initiative – l PPP Model Draw big picture – 11 Prepare citizens to adopt IT Define thrust areas © Suresh Chanda 07/09/2012

Strategy for e. Governance l Human Resource Development – – – Create pool of Pro IT leaders Capacity building of staff CIOs in departments Develop IT Architecture l Put in place Security Policy l PKI – Digital Signature l 12 © Suresh Chanda 07/09/2012

Government as perceived by citizens today l l l l 13 Complex procedures and Hierarchy Lack of proper response Lack of accountability Lack of Transparency Lack of Reliability Long Queues Lack of trust © Suresh Chanda 07/09/2012

Traditional structure of the Government Citizen Interface 14 Information System Government Department Citizens © Suresh Chanda 07/09/2012

New structure of the Government IT Enabled Citizen Interface Government Department Information System Citizens 15 © Suresh Chanda 07/09/2012

e. Services Model l Portal for: – – – l e. Seva Centers for: – – l Payment of Taxes Utility Bill Payments Receive applications for services Provide Services Department Counters – 16 Information services Receive applications Online for services Provide Services Online For all services Choice for citizens © Suresh Chanda 07/09/2012

AP Initiatives in e. Services 17 © Suresh Chanda 07/09/2012

e. Services l l l l 18 Citizen data base- Caste Certificates Registration of documents – CARD Scholarship -SBMS Property Tax payment Birth and Death Certificates Driving License Vehicle Tax Payment © Suresh Chanda 07/09/2012

e. Services l l e. Procurement Tax Administration – l l 19 e. Return, e. Payment, e. Waybill, e. Registration etc Government Orders on Internet Portal – Information services © Suresh Chanda 07/09/2012

e. Seva Concept 20 © Suresh Chanda 07/09/2012

e. Seva Service Centre 21 © Suresh Chanda 07/09/2012

e. Seva: Ambience : The Change 22 © Suresh Chanda 07/09/2012

e. Seva: Benefits to Citizens l More Service delivery points – l l l Multiple Services available at one point Any service at any Centre in the city. Extended Service Delivery Hours – – l l 23 8 AM to 8 PM Open even on holidays for half day Improved ambience and reduced waiting time On line data updation in server – l Convenience and Reduced cost of travel and time Timely and Correct accounting Improved interface between citizen and Government © Suresh Chanda 07/09/2012

Government Orders On Internet l Automatic Uploading of GOs on Internet – – – l Launched in February 2008 – – l l 24 2011: 46, 566 GOs 2012: 32, 305 GOs as on September 6, 2012 GO on Internet as soon as it is issued – l Each and every GO on Internet No discretion with staff No delay in uploading If GO is not uploaded on Internet, it can not be issued Bench mark in Transparency Proactive disclosure under RTI Act First in India www. ap. gov. in/apgo © Suresh Chanda 07/09/2012

GOs on Internet 25 © Suresh Chanda 07/09/2012

e. Procurement l l Internet based Portal for procurement of goods and services Project Funding – PPP Model – l l l Enables Tenders, Rate contracts, Auctions Major Participating departments – Irrigation, R&B, PSUs, Municipalities, Panchayat Raj, TRANSCO No need to visit office for – – – l l 26 No budgetary support needed Obtaining Tender document Filling Tender Opening Transparency and Equal Opportunity Reduced cost of advertisement © Suresh Chanda 07/09/2012

Tax Administration: Vision ü Maximize revenue realization for the State ü Provide User-friendly tax administration ü Reduce physical interface with tax payers ü Multiple channels for dealer services ü Mechanism for addressing trade grievances 27 © Suresh Chanda 07/09/2012

Tax Administration - e. Return ü ü ü Accurate data capture Convenience - available on 24 X 7 No need to visit CTO office STPs can be authorized to file e. Return File e. Return at any e. Seva Centre also ü More than 34 Lakh Person KMs saved per month 3. 43 lakhs Returns filed online in Jule 2012 28 © Suresh Chanda 07/09/2012

e. Payment of Tax: ü e. Payment enabled through: § § § State Bank of India State Bank of Hyderabad IDBI Bank Union Bank of India Andhra Bank Corporation Bank Axis Bank ICICI Bank of Baroda Canara Bank Central Bank of India More than Rs. 2800 Cr. received thro online - July 2012

CDSC for Waybills and C Forms ü ü File Indent Online on 24 x 7 basis Forms are dispatched with in 48 hours ü Delivery through Courier ü Reduced physical interface ü More than 15% Forms through CDSC Forms dispatched per month more than: 4. 00 lakhs

e. Waybills ü ü Enter information online 24 x 7 Self-printing of Way Bills ü No need to apply, supply or report separately ü Reduced physical interface ü Facility open for all dealers ü More than 70% are e. Waybills now e-Way Bills issued per month more than : 9. 30 lakh

VAT Forms Online ü VAT Form 250 online on 24 x 7 ü ü No need to go to CTO office VAT Form 501 A online on 24 X 7

e. Registration ü Apply for dealer registration online 24 x 7 ü Send hard-copy to CTO concerned ü RC delivered at door-step ü Twin Cities: Apply to Central Registration Unit (CRU) Application can be made to CTO manually also.

e. Registration

www. apct. gov. in ü ü ü Website available on 24 x 7 Prompt dissemination of all information Easy to search, view and download: § § § Notifications, Circulars, Advance Rulings Orders of DC/ADCs/JCs/ Commissioner Feed back and Grievances Assessment orders on Internet – W. E. F May 1, 2011 Visit www. ap. gov. in. goir for all Amendments One-Stop website for all your needs

CTD Orders on Portal Application can be made manually to CTO also.

e. Governance – choice to dealers Service Tax Office Online e. Seva Other Registration Yes No CRU at Hyderabad Return No Yes Sales Tax Practitioners Payment Yes No Treasury Banks C Forms etc Yes No Central Dealer Service Centre VAT 250 Yes No VAT 501 A No Yes No Tax Education Yes No Reduced monopoly and increased choices

KM – ATOM Any Time Any Where Office …. a step towards Paperless office with Citizen Interface 50 © Suresh Chanda 07/09/2012

KM – ATOM e. Office 51 © Suresh Chanda 07/09/2012

KM – ATOM e. Office KM - ATOM Processing of file Electronically l Movement of file electronically l Movement of draft electronically l No more physical movement of file l Reports – you will like to know l Access office - Any Time Any Where Office in your Laptop l 52 © Suresh Chanda 07/09/2012

KM – ATOM Transparency at its best l Interface with citizen through Internet – – – l 53 View location of File View Public Document View Note File First in India © Suresh Chanda 07/09/2012

Transparency at its best 54 © Suresh Chanda 07/09/2012

IT Infrastructure l Andhra Pradesh Initiatives AP State Wide Area Network – l AP State Wide Video Net – l 8 Mbps backbone for Data, Voice and Video Multipoint Video Conference Facility AP Campus Area Network – Links every work place at Secretariat l l 55 2000 nodes on Gigabit Network Training Infrastructure © Suresh Chanda 07/09/2012

AP State Wide Area Network 56 © Suresh Chanda 07/09/2012

AP State Wide Video Network 57 © Suresh Chanda 07/09/2012

Thank you Suresh Chanda schanda@ap. gov. in 58 © Suresh Chanda 07/09/2012