e Delivery Overview Electronic Delivery of Software License

e. Delivery Overview Electronic Delivery of Software License Entitlement Documentation © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 1

What is e. Delivery ELD? § Enables electronic fulfillment of software license entitlement documentation § Provides near real-time solution that best fits customer delivery requirements § An easy-to-use web based tool that allows partners to more efficiently and effectively manage software licensing • Better visibility • History • Improved customer service © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 2

What is e. Delivery ELD? • Electronic License Delivery “ELD” is the near real-time electronic fulfillment of software license entitlement documentation Licensed Product End User License Agreement Claim Certificate with associated PAK Software License Terms ________ Claim Certificate tro Elec Download Right To Use ry live e D nic PAK #: ________ Cisco Partner © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 3

Benefits of e. Delivery Customers Partners § Reduces customer support costs § Near real-time delivery § Address customer requirements § Choose preferred delivery method § Improved delivery performance § Enhance customer satisfaction § Provides portal to manage orders § More effective management § Faster time-to-market § Improved customer service © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Ø Physical or electronic 4

e. Delivery ELD Participation Overview § Does not change your ordering process • How do you order today? § Back end process will change for fulfillment!!! § Partner feedback • Issue escalation through CSRM/FSRM • edelivery-feedback@cisco. com © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 5

e. Delivery Order Fulfillment 1 Order Placement • Standard Ordering tools • Unique PID (L-xxx) Fulfillment Options • Ship to address fulfillment flexibility 1. Direct ship to Disty 2. Drop ship to reseller Notification • Bill to / Ship to are verified • Order clears booking and routes to manufacturing • License docs are generated • License docs “shipped” to e. Delivery Portal License Download • Email notification sent to users associated with order. • Access requires CCO user id • Invoice is sent upon notification (not download) © 2006 Cisco Systems, Inc. All rights reserved. Order Delivery Cisco Public 1. Distributor ship to - Disty downloads PAK and sends via email - Disty accesses, re-assigns for partner download - Disty print / ship with COO when exporting 2. Drop ship orders - Notice sent to partner for direct access 6

Customer Testimonials “Achieved customer satisfaction rating: “ 6 out of 5, if possible”, 5 being the highest Roger Kraehenbuehl, purchasing agent, ALSO Schweiz “We have nothing but positive things to say about our pilot participation” Dustin Beck, INX procurement “I was able to log in and receive the licensing from the website. It was very fast and to the point” Chris Ruttman, INX sales division “I don’t think it could be any easier and thank you” Andrea Lucero, purchasing agent, Nexus © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 7

Documentation § Customer and Partner Training Modules § e. Delivery Distributor Guide - Guides are intended for parties who DO have a direct financial relationship (buy directly from) Cisco. This includes Distributors and DVARs § e. Delivery User Guide - Intended for parties who Do Not have a direct financial relationship with Cisco. This includes: resellers and end users. These are resellers who do NOT buy direct from Cisco § e. Delivery FAQs § Documentation and available SKUs can be found at the following link: • www. cisco. com/web/tsweb/edelivery/pilot/edelivery. html © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 8

Contacts and Escalation § Your CSRM/FSRM should be you first point of contact to help address any issues or questions regarding e. Delivery. § General Questions • edelivery-info@external. cisco. com © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 9

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 10