e CATS The Honeywell Webbased Corrective Action Solution

e. CATS “The Honeywell Web-based Corrective Action Solution” Overview Last Revised: January 14, 2002 Honeywell Confidential & Proprietary

What is e. CATS? • A web-based system for managing all aspects of corrective action within Honeywell. - Available through the Honeywell Intranet and external Internet - It also manages supplier requests for RMRAs and Reversals • Intended to handle all types and sources of corrective action: - Internal (systems/process audits, product non-conformances, metrology, etc. ) Customer (returned product, customer audit findings, etc. ) Regulatory (ISO registrar findings, government issues, etc. ) Supplier (supplier audit & supplied product non-conformances) Health & Safety • e. CATS is a Shared System - Allows for initiation of C/A at one site and response at another - Customers and suppliers have access and can contribute to the C/A Process - Metric roll-ups across sites, SBEs, or SBUs • Developed within Honeywell - e. CATS developed and maintained by Honeywell Aero Quality and IT. - Functionality is based on input from users across Honeywell. 2 HONEYWELL - CONFIDENTIAL File Number

Manages All C/A Life-Cycle Phases • Initiation - Collects Problems/Issues/Findings - Issues are segregated by type to allow for better filtering reporting. - Requirements for response can be determined by the Requester. - Owners are notified through E-mail of issues as they are assigned. • Response - Responses are entered directly into the system by Owners - Owners can be asked to respond with Direct Causes, Contributing Causes, Root Causes, - Specific Actions, Preventive Actions, Systemic Actions, Investigation Activities, Other Products/Processes affected by the finding. All required actions require a date that the action will be completed. • Approval - All response approvals are done electronically within e. CATS - SPOC and Lead have the opportunity to accept or reject the response. • Follow-up/Effectiveness - System tracks reviews that ensure actions have been implemented and are effective. - Follow up reviewer evaluates the actions have been completed. - Effectiveness reviewer determines if the changes made were effective. 3 HONEYWELL - CONFIDENTIAL File Number

Why was e. CATS created? • Non-standard Image to Customers and Suppliers - Each site provided different requirements and forms to suppliers. - Each site responded to customers with different formats and terminology. • Fragmented Processes and Systems - Across Honeywell, each site duplicated effort by creating unique CAR - processes and systems to manage them. Within each site, there was often multiple system to manage different types of corrective action: w Customer Requested w Supplier Issues w Internal Audit Findings - Duplication of CARs within Honeywell when sites do business with each other. • No Visibility into Issues Across Organization - No ability to roll-up metrics, reports by SBE/SBU 4 HONEYWELL - CONFIDENTIAL File Number

Benefits of using e. CATS • Usage by multiple sites and functions establishes a “one company” image to external customers and suppliers - Currently being used in approximately 320 Honeywell sites around the world w Facilitates process standardization within the Company. w Required for all Aerospace sites. • Allows for digitization of many previously paper-based processes - Suppliers can respond directly through the Internet to issues rather than responding manually using faxes or E-mails. • Simplifies Training - A single method to handle all documentation of problems and their resolution • Allows all issues associated with a product or process to be located in one place for historical review and trending. • Integrated with E-mail and Compatible with Microsoft Office tools - Automatic E-mail notifications of many events including: New/Past Due/Coming - 5 Due CARs, Approvals needing to be accomplished, Scheduled Reviews, etc. Reports/Forms can be exported to Excel or PDF as appropriate. HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Accessability • Available through Internet or Honeywell Intranet – Uses Honeywell ID for all internal and external users. – Accessible to both suppliers and customers through the Internet. • Since e. CATS is browser-based, no installation is necessary • User ID / password security ensures: – Users can only edit items where they are authorized. – Suppliers/Customers can only view/edit data associated with their company. 6 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights – Main Menu Home CAR Reports Administration Search for CARS, view and modify your CAR list, hyperlinks to existing CARS Initiate new CAR, view draft CARs, or use advanced search to extract selected CAR data from the database. Provides a variety of pre-formatted reports (CAR forms, Open CAR reports, etc. ) Allows authorized members of each local site to maintain site specific information such as user accounts, suppliers, code tailoring, etc. e. CATS Keeps Users Informed About Their Issues 7 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Awareness Each user has a personal listing of issues that pertain to them The user can change the list to a several views Nightly E-mails keep users notified about: • Past Due CARs • CARs that are coming Due E-mail is sent automatically when triggered by events such as: • New CARs initiated • Approvals are needed • Change in status / due dates / owners e. CATS Keeps Users Informed About Their Issues 8 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Initiation Corrective actions can be shared between sites e. CATS accommodates both product and process based issues Standard codes allow for consistent metrics, but can be tailored by site. Required responses can be tailored by the Requester 9 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Teams e. CATS allows for team members to be recorded with corrective actions. Team members can also collaborate on responses. 10 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Response Specific required categories that help organize responses. Categories use same terminology as CAMP Investigation Activities Other Affected Product and Processes Direct Cause Contributing Causes Root Cause Completion dates must be provided with each required action. Specific Actions Preventive Actions Systemic Actions 11 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Approvals All approvals are handled electronically. Only authorized individuals are able to approve CARs. Automatic E-mails notify when approvals are necessary; 12 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Owner Implementation Owners are given an opportunity to indicate when they have finished executing the plan and are ready for Follow-Up Review 13 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Follow-up/Effectiveness Follow-up reviews verify implementation of actions, and Effectiveness reviews verify their effectiveness at resolving the issue. 14 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights – CAR History e. CATS keeps an audit trail of all historical activity associated with CAR. External files such as pictures, spreadsheets and other documents, can be appended to a CAR for later retrieval and viewing. 15 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Queries Users can save frequently used filters for future retrieval and use. “Quick Filters” allow for fast queries on frequently used fields. e. CATS always assumes users want to see their local data. However, internal users can search data across Honeywell. “Additional Filters” allow users to build complex queries on any fields collected in e. CATS 16 HONEYWELL - CONFIDENTIAL File Number

e. CATS Highlights - Reports / Exports Advanced Search and Reports lets users select their own fields to view/export. Standard Report features allow users to view pre-formatted reports and forms in HTML or export them in Excel. 17 HONEYWELL - CONFIDENTIAL File Number

For More Information About e. CATS. . . Contact: Scott Long Honeywell Aerospace Quality Scott. A. Long@Honeywell. com Or Ramses Camara Honeywell Aerospace Quality Ramses. Camara@Honeywell. com 18 HONEYWELL - CONFIDENTIAL File Number