DWP Candidate Pack Job Role Work Coach Executive

DWP Candidate Pack Job Role: Work Coach – Executive Officer (EO) Civil Service Jobs Reference: 1616734 Closing date: 28. 01. 19 DWP Candidate Information Pack

Move your mouse pointer over the buttons below and click for more information. Welcome Recruitment Process DWP Candidate Information Pack About DWP Indicative Timeline Vacancy Description Terms, Conditions and Benefits

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. What we do matters. We serve 22 million customers a year; we keep children out of poverty; we help people without jobs to find work so that they can support themselves and their families; we ensure the most vulnerable in society are protected. DWP has an ambitious programme of welfare reform, and the way in which we need to deliver our services is changing from digital shifts to cutting edge behavioural science. Read more DWP Candidate Information Pack

Welcome Background Vacancy This is a fantastic opportunity to work in a Department that touches the lives of citizens the length and breadth of the UK. Process Timeline T’s & C’s Whether you are directly serving our customers, improving our digital services, developing government policy, drawing on the latest behavioural science insight, or transforming the backbone of the department in corporate services, you will be central to delivering our DWP 2020 vision. We aspire to be a truly inclusive employer and welcome applications to help us reflect the citizens we serve – we promote “I can be me in DWP” to help us create a place to work where everyone feels they can be valued and respected while being themselves and everyone has a role to play in creating a more inclusive workplace. It is an incredibly exciting time to work in the Department for Work and Pensions. Thank you for your interest in joining us. Debbie Alder DWP HR Director General DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Job Title Vacancy Description DWP UCFS Case Manager What are we offering? Vacancy reference DWP are looking to fill Executive Officer roles in Universal Operations Directorate. These are key roles and we are looking for people who will help us deliver service improvements and provide an effective service for our customers and claimants. 1616734 We welcome applications from candidates who demonstrate a willingness to learn and who are committed to providing high levels of service. Salary The roles available will be based in Campbeltown Jobcentre within the West of Scotland, Successful candidates will be posted to a specific role although final decisions may come down to business need, and the skills and development needs of candidates. Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP £ 25, 699 - £ 26, 477 Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. What are my responsibilities? • Having an assigned caseload of Universal Credit, Jobseekers Allowance, Employment Support Allowance & Income Support claimants for whom they will be responsible, providing consistency and continuity of service. • Looking for way to serve customers that continually puts their needs at the heart of what we do. • Offering quality, dynamic, flexible, advice, and support to underpin claimants’ personalised commitment to job search actions, and support them to develop the skills and activities they need to look for and obtain work in a digital environment. • Building positive relationships with claimants that encourage, motivate and build trust through recognition, praise and reinforcing of positive behaviours, simplifying complexities and adopting communications so other can understand, completion of tasks, encouraging the achievements of further more stretching goals and achievements. • Proactively developing in-depth knowledge of the local labour market and provision, recognising the roles that our Partners and Employers have in helping our customers secure employment. • The ability to confidently use Digital services, navigate and coach others to use digital job search methods i. e. job search websites, email, uploading documents, social media. • Promoting the benefits of claimants planning their own Work Search or Work Preparation Activities. • Supporting Universal Credit customers to make the most of their work and earnings potential and become financially independent. • Being accountable for the level, frequency and intensity of contact they have with each claimant by managing their own diary. • Making timely decisions, based on the needs of the claimant, to refer them to appropriate support. • Promoting high attendance rates at group sessions by explaining benefits to the claimant. • Being accountable for the decisions made during interviews with claimants to help move. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline T’s & C’s Person specification What we are looking for: Key Criteria: As part of the assessment process you will be asked to complete the application form based on two behaviours, please submit your application form by 28. 01. 19. The application form must provide evidence against these two behaviours: 1. Managing a quality service; 2. Making effective decisions; A sift based on the lead behaviour Managing a Quality Service may be held if a large number of applications are received. DWP Candidate Information Pack

Welcome Background Vacancy Process Timeline Technical Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack Ability/ Potential To apply for this post please follow the instructions on the CS Jobs website by no later than 28. 01. 19. You will find some more information about the process which we will be using for this recruitment campaign on the Further Information slide of this presentation. This may help with your preparation. If you are an existing civil servant and want to know more about transferring to another department you should refer initially to your current department’s guidance on transfers within the civil service. If you have further specific questions about transferring to DWP, you should contact the vacancy holder. Experience Success Profile Elements Behaviours Strengths

Welcome Background Vacancy Process Timeline T’s & C’s Technical Recruitment Process How to Apply Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the vacancy holder in the first instance. Alternative Formats Further Information Ability/ Potential Move your mouse pointer over the buttons above and click for more information. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission. independent. gov. uk info@csc. gsi. gov. uk Civil Service Commission, Room G/8, 1 Horse Guards Road SW 1 A 2 HQ. DWP Candidate Information Pack Experience Success Profile Elements Behaviours Strengths

Welcome Background Vacancy Process Timeline T’s & C’s Technical Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles If you wish to receive a hard copy of the information, or in an alternative format e. g. Audio, Braille or large font then please contact: fprecruitment. grs@cabinetoffice. gov. uk If you cannot apply online, please post applications to: Alternative Formats Benton Park View Warkworth House Room BP 3302 Newcastle upon Tyne NE 98 1 ZZ Further Information Ability/ Potential Move your mouse pointer over the buttons above and click for more information. . Please quote the vacancy reference number on the envelope. DWP Candidate Information Pack Experience Success Profile Elements Behaviours Strengths

Welcome Background Vacancy Process Timeline T’s & C’s Technical Recruitment Process Assessment Criteria How to Apply Civil Service Commission’s Recruitment Principles Ability/ Potential The selection process will assess both what candidates are good at and also what they enjoy to help us assess candidates’ behaviours, strengths and experience. Alternative Formats Shortlisted candidates will be invited to attend a blended interview based on behaviours and strengths. Further Information Assessment process Move your mouse pointer over the buttons above and click for more information. An initial sift will be conducted using evidence from your application form and scored against your Behaviours. Those successful at the sift stage will then be invited to interview. If you are invited to the interview stage you will be tested on the following behaviours at level 2. • Managing a quality service • Making effective decisions • Communicating and influencing • Leadership Feedback will only be provided if you attend an interview or assessment. DWP Candidate Information Pack Experience Success Profile Elements Behaviours Strengths

Welcome Background Vacancy Process Timeline T’s & C’s Technical Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. DWP Candidate Information Pack Ability/ Potential Assessment Process Experience Success Profile Elements Strengths Behaviours Application Form The Application Form is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our application form element is short, and allows an initial check of eligibility. When completing your application form, please read and understand the person requirements thoroughly, as this is what your written evidence will assessed against. Read more> Please ensure you include specific examples based on your experiences (for example from previous job roles) in your application form of how you have demonstrated the critical criteria.

Technical Recruitment Process How to Apply Civil Service Commission’s Recruitment Principles Alternative Formats Further Information Move your mouse pointer over the buttons above and click for more information. Ability/ Potential Experience Success Profile Elements The Interview Behaviours This will consist of a blended behaviour and strength based interview, which should take approximately between 30 - 40 minutes. The Civil Service Behaviours assessed will be Managing a quality service, Making effective decisions, Communicating and Influencing and Leadership Behaviours are the actions and activities that people do which result in effective performance in a job. Please consult the Civil Service Behaviours guide for more information on each of the behaviours being assessed at interview. It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain; What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review? Strengths are things that we do regularly, do well and that motivate us. The Civil Service Strengths Dictionary is a set of defined strengths that are relevant to the culture and type of work that we do. Civil Service Strengths are not defined by grade. If you have any questions about applying for this role please contact: Liz Macphee LIZ. MACPHEE@DWP. GSI. GOV. UK Strengths

Technical Recruitment Process Further Information Ability/ Potential If you achieve the required standard you will be contacted by telephone to arrange a suitable interview date and time. Interviews will take place between 19. 02. 19 – 22. 02. 19 Please only apply if you are available between these dates. You will be asked to provide identity documents when you attend for your interview – full details of what is needed is shown on the following slides We will be unable to interview you unless you provide the identification requested before your interview. Identification requirements Document one should be photographic with a signature, for example: • Passport • Photo card driving licence The second document needs to show your name and current permanent address, such as found on: • Household Utility bill (gas, electric, water etc. ) • Local authority tax bill • bank, building society or credit card statement Document three must be your birth certificate. Experience Success Profile Elements Behaviours Strengths

Recruitment Process Technical Further Information Ability/ Potential Documents that can be produced for identity checks; A passport and a recent utility bill showing your name and current permanent address are preferred. If you don`t have a passport or current UK photo card driving licence, you should provide your birth certificate and National Insurance card, a bank statement and a debit card (or two others from the list below); • National ID Card and/or other documentation relating to immigration status and permission to work in UK • A current old style full UK driving licence • Current benefit book or card or original notification letter from the DWP confirming the right to benefit * • Building industry sub-contractor’s certificate issued by HMRC • Recent HMRC tax notification • Current firearms certificate • Birth certificate • Adoption certificate • Marriage certificate • Divorce or annulment papers • Gender recognition certificate • Police registration document • HM Forces identity card • Proof of residence from a financial institution • Confirmation from an Electoral Register search that a person of that name lives at that address * • Recent original utility bill or certificate from a utility company confirming the arrangement to pay for the services at a fixed address on prepayment terms * Continued on next slide. Those marked with an * should be recent (at least in the last three months). All documents must be originals. Experience Success Profile Elements Behaviours Strengths

Recruitment Process Technical Further Information Ability/ Potential Documents that can be produced for identity checks (continued) • Local authority tax bill (valid for current year) * • Bank, building society or credit union statement or passbook containing current address * • Recent original mortgage statement from a recognised lender * • Current local council rent card or tenancy agreement * • Court order * Those marked with an * should be recent (at least in the last three months). Candidates who have had a legal name change and ID documents provided are in previous names, you will need to provide supporting evidence (i. e Marriage certificate, Deed Poll documents). All documents must be originals. Experience Success Profile Elements Behaviours Strengths